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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
Love these people! Very friendly and very helpful. I have been working with B&H for over 10 years and each time I order something the service is the same, excellent. They make me don't want to shop anywhere else. I totally appreciate the customer service.
Date of experience: June 22, 2017
I've been using B&H for several years and found them to 100% honest and professional. My one source for film. Prompt, accurate service, great prices, and a fast, efficient ordering system. No reason for me to look elsewhere.
Date of experience: August 14, 2017
What can I say this is my go to shop for all my camera and audio equipment. I live in different countries and so I need a shop that delivers internationally with no stress. Also the return and exchange system is fantastic. 10 thumbs up!
Date of experience: August 31, 2017
B&H offers outstanding products, competitive pricing, and superb customer service. Their website is so impressive, easy to use, and provides all of the information you could possibly need in order to make an informed purchase decision. Great service and professional assistance is there when you need it. Love shopping their website!
Date of experience: December 18, 2019
I've purchased everything from brand new camera, to print sleeves from B&H. Every purchase has arrived in perfect condition and quickly to boot! I have no problem waiting for shipping if it means I get to support B&H!
Date of experience: October 22, 2018
I shop B&H a couple times a year. Their website is easy to navigate and the comparison feature makes shopping a breeze. The ability to call the sales floor directly with additional questions adds another level of confidence.
Date of experience: December 14, 2017
B&H does it again. Per usual I waited until last minute to upgrade my gear and I went to Amazon out of habit. Even with my prime shipping it would not get the gear needed here by the date intended. In stepped B&H. Quick search got me to the bag I needed and shipped to my door in 2-days, for FREE! All in under 5 minutes on the site.
Thanks B&H for always saving my backside.
Date of experience: January 3, 2018
B&H is reliable and dependable.
Order always arrives undamaged and on time.
Over the years I have ordered at least five cameras, many lens and other accessories and have never had a problem with any of the orders.
Date of experience: February 15, 2018
Easy to pick out the merchandise, search for other things, add to cart, and review before checking out. I especially liked how straightforward the shipping options were. Would and will shop with bh again.
Date of experience: May 9, 2017
They instantly rejected my online application, without explanation. A letter will come in several days with a phone # I can call. Very rude. I have top credit ratings.
Have had good experiences with them in the past.
Date of experience: September 4, 2020
Competitive price and fast shipping. A very nice website. And they have good customer service too: the few times I needed some extra help they always were willing to assist. I am a customer since long time ago.
Date of experience: November 30, 2020
I've purchased many items from B&H for many years. Always top notch whether small items or large purchases. The return policy only had to be used once and it proved to also speak well for the overall service.
Date of experience: March 19, 2020
Always easy to find what I need on the website, and at a good price. The product information is accurate (better than some other sites!,) checkout is straightforward, and delivery is usually quick. It checks all the boxes.
Date of experience: March 31, 2020
Very reputable. Excellent customer service! Very friendly, easy to get a hold of and backs their products. I had made a mistake and needed a package returned and another one shipped. They immediately shipped the second one and paid the shipping cost and return cost even though the mistake was mine. Lightning fast delivery both times! The product was great at a good price. I would highly recommend this company.
Date of experience: March 20, 2015
I buy all of my photography gear and traditional b&w film developing and printing chemistry from B&H photo. The prices are substantially lower than any local photography stores, and usually those stores don't carry what I'm looking for anyway. Great job, B&H! When I travel to NYC, I always make a point in visiting the store.
Date of experience: December 6, 2019
I had a question about how compatible a power system would be with my camera, the manufactures page gave conflicting answers. Couple of minutes with live chat and I had the answer. If by some remote chance it is a problem I know B&H will take it back.
Date of experience: July 19, 2017
I have been a B&H customer for nearly 40 years, I used to go to their store on 17th street in NYC to buy all of my photo gear. I was a professional photographer in NY for 25 years. The guys there were all knowledgeable and polite, and even laughed at my jokes. Many good times there. The prices are the best, and the inventory is astounding. You rock B&H!
Date of experience: December 18, 2018
B&H photo. When amazon and others fail either in the price delivered or selection these guy always deliver when you need it and being on the East coast delivery has always been free and with in 2 days... cant wait to visit the store in N Y C.
Date of experience: December 16, 2018
I returned a new defective toshiba laptop computer, that was supposed to be replaced. Returned on 2/1/2010 by UPS at 9 am and signed for by Alex. Routing number 1Z29AR*******935. I've never gotten an answer
Date of experience: February 3, 2010
B & H has a good website layout, which makes placing orders easy and painless. They had what I was looking for and the price was right.'
The only negative was the SITEJABBER review crap that took longer than placing the order and wanted me to log in with Facebook and Twitter. No, sorry sitejabber, I don't see the need to give you my Facebook password. You insult my intelligence while wasting my time. I have better not see my inbox spam level rise because of you selling my info. If I do, I will be filing complaints with both mine and your states' attorneys general offices.
Tip for consumers:
No sales tax for those of us outside of NY and NJ. You can't say that for a lot of established retailers, including that hard-boiled one that decided to put a shipping center in my state
Date of experience: August 8, 2017
I had a few questions about some purchases & Stephen answered all of my questions. He did not patronize or talk down to me. He was polite, well informed & gave me some advice to save a little money. He was able to connect several cameras to the video chat so I could see what it was like to see right thru the cameras eyepiece! Amazing! Thanks for the help! I've been a customer of B&H for years & will continue to be a loyal customer!
Date of experience: November 29, 2021
Every time I shop here, it seems to get easier. Quick checkoutand usually free shipping. Customer comments, video's and feedback usually helps me get familiar with different types of equipment. Thanks for all you do!
Date of experience: August 4, 2020
Super simple! Looked for a specific item, found it quickly at a great price. I then used my Payboo Card Savings to place the final order. The whole process took about two minutes! Talk about efficiency and service. I'm hooked on B&H.
Date of experience: May 3, 2020
B&H is incomparable to all other online retailers. They're completely dialed in with every latest technology. I never shop anywhere else for my cameras, computers, and other electronics. I don't even check prices elsewhere...
Date of experience: October 29, 2020
The only reason why its not 5 stars is had to reenter card because of shipping address add. I get the security idea, and Amazon does something similar. Would recommend either taking the 3 digit ccd like apple or nothing at all and eating the fraud. Not sure of the amount so ill leave that to them. Basically, shut up and take my money. Don't make it hard to order. Amazon gives enough competition, should be easier and users will come here first when their is a tie in price.
Date of experience: January 2, 2018
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Thank you for your interest in B&H Photo and for this comment. The entire Finance card program, including the application/approval process, is owned and administered by Synchrony Bank, not by B&H Photo. We have no control or influence. They do not consult with us and share almost nothing of your application and their decision with us out of respect for your privacy. -- Henry Posner / B&H Photo-Video