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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
I've been purchasing from B&H for 20 years, and I've never had a bad experience! There's only been one time that I had a problem with shipping, which was the fault of the shipping company. B&H refunded my shipping fee, no questions asked!
Date of experience: July 31, 2017
B&H provides great service all around. I have been dealing with B&H for years. They provide quick customer support in providing sales information, sales support, and even return and exchange. I highly recommend them.
Date of experience: July 28, 2017
I keep coming back to this store for all my Photography needs. The website is great and has great information to help you make your decision on things. I need to visit the superstore when I make a trip to New York City.
Date of experience: July 25, 2017
Easy and abundant. Everything I ever thought I wanted and more can be found. So far this site is great. Reviews are very elaborate but have few pictures. I don't know if this is a feature of the site or of the users.
Date of experience: October 11, 2018
I have been using B&H for some 40 years now. They have absolutely proven to be a trustworthy and quality operation. Rarely have I had an issue and when I did they took care of it quickly and properly.
Keep it up guys.
Date of experience: December 18, 2017
From photographic to electronic equipment, B&H is my go-to supplier. The selection is in line with my needs, and the orders are processed and shipped quickly. No need to visit Amazon for these products.
Date of experience: December 4, 2018
I live in Singapore. I tried to support the local business. 3 to 5 working days for a courier that takes 30 minutes. Welcome to 1970 for the Singapore attitude. Welcome B and H. Always on time. 90 percent of the time earlier. If owned a business I would benchmark with B and H. Do not save couple of dollars and take a risk to order. B and H every time for me.
Date of experience: June 3, 2020
These are one of the few Photography Specialists left out here! The website is great, however, making a decision on a camera can be quite tricky.
I had an amazing salesperson help me decide on a used not the new and flashy Nikon Mirrorless.
I went with a Nikon D500 and my photos of Antarctica are amazing! And I'm an average photographer!
Thank you,.
Date of experience: September 2, 2021
Website is easy to navigate, relevant search results, makes it easy to compare, and doesn't have a bunch of ads jamming it up like other retailers. Customer service is awesome and made it east to ask any stupid questions. Shipping is free and fast. Best selection and price.
Date of experience: December 11, 2017
Paul was very nice and helpful. We were parked in front of BEST BUY in Santa Fe, NM to buy the Canon brand equivalent. Instead, we paid a little more for the BEST NIKON camera and recorder thanks to Paul's customer service. I have purchased many things from B&H in the past. I had to return a telescope because of a damaged part. It was replaced immediately. It's good to be back "home."
Tip for consumers:
Call B&H to see if you can get a better price.
Date of experience: December 26, 2017
Horrible Customer service... We ordered an item in January 11 months ago (large order) one item was flagged back ordered. I requested notification when it was in stock. 9 months later we move, update the account in B&H, and 11 months after ordering we get a bill at the new address for the item, we haven't received. Turns out they shipped to old address, never notified that it was in stock or that it was shipping. Called and the agent wants to ague we should have contact of the buyers of our house... We sold the house at a title company, what?... I have been a very active customer over the last year, will not order anything else from them. Glad the timing happened when it did, about to place a large order and know not to use B&H for it. Not a good business model..., lost a $13K order over an $89 item... Adorama looks so much better now... B&H... I call it theft to be charged for something and not get it...
Date of experience: November 17, 2020
Always easy to get information, always on time, always great customer service. It's where I go knowing there's going to be no hassle and IF there's an issue I know it's just a couple of clicks away to resolve it.
Date of experience: September 17, 2019
The entire layout of the website is perfect and easy to navigate. Ordering is extremely fast and easy. Great support if needed. Whenever I'm in the market for a certain product and B&H has it, I buy it from them.
Date of experience: June 6, 2017
Hard to beat these guys ( and girls I presume). Great product information, ease of checkout, great search function. I have never had an issue with them and have been ordering from them for a number of years.
Date of experience: May 28, 2019
They have what I want, it's painless, simple, but robust if you want it to be. For my part I've never had an issue with an order. I get what I order when it says so (shipping company issues notwithstanding).
Date of experience: January 20, 2020
I have made many orders through B & H and have had excellent ad fast product shipment. There customer service is beyond excellent. Many of the items are great deals and shipping is sometimes completely free (and still fast-as-lightening shipping).
Date of experience: June 2, 2015
I have learned to always use a rep. This way you can get the best possible price available to you. Also, they can help you when you are indecisive on a particular product, what or how you need it, etc.
Date of experience: May 3, 2017
I like that the consultants helped me choose the necessary equipment according to my skills and financial capabilities. Since I am in college, the art of photography is a hobby for me, which I try to pay enough attention to.
Date of experience: February 14, 2021
B&H has great products and provides a truly great service. I had an issue where it was charged to the wrong card and they resolved the issue in enough time to still receive the gear on the initial purchase date.
Date of experience: December 4, 2022
My wife and I ordered a lot of camera/video equipment from then in the past week. They got part of my wife's order wrong. When I called them about it they said we could either ship it back and after they receive it and inspect it (3-5 days), they would ship us a replacement. The other choice we had is to pay for a new one and ship the old one back. If we had ordered the wrong thing then I could see these options. We placed the order correctly and they made the mistake. They Arne't willing to fix their mistakes. They want the customer to pay for their mistakes. We will never shop here again.
Date of experience: November 26, 2019
Web No: 1060025341 Thank you for your order and this feedback. We regret your dissatisfaction. It is industry-standard practice for a retailer to receive a customer's return before shipping a different (or another) item. The standard alternate option is a return-for-refund while the customer simply places a new order for the item originally wanted. I am sorry neither of these options was satisfactory. In particular circumstances we can advance ship the new item as soon as we can confirm the item to be returned is en route to us. FedEx does not show the return in their system yet, but as soon as it is we can accommodate you with an advance replacement. I have emailed details. -- Henry Posner / B&H Photo-Video
It was easy to find what I needed and the check-out process stands out as one of the best ever! I like the auto-complete of the address that fills in city state zip automagically! Outstanding. I'll be back!
Date of experience: June 11, 2017
I have purchased all my cameras and video equipment from this store. Besides camera and video they have computers, audio, lighting, binoculars on consumer and professional level. They are on top of the game for equipment authorized to be sold in the USA. Excellent costumer service. The return policy is standard.
Date of experience: December 18, 2009
B&H Photo has been an excellent source for supplying all my visual and audio needs. My church is forever indebted to your personal professional service. Your next day delivery is inpeccable. Thanks for all you do.
Pastor Tm
Date of experience: February 7, 2018
I have shopped B&H for a long time. In the 90s when I lived in Philadelphia, through now in Reno, NV. I only had one problem years ago, and it was handled in a professional and courteous manner. Can't really say there is an equal.
Date of experience: August 12, 2019
Consistently the best prices, with free shipping (at least for the kinds of things I usually order), helpful and knowledgeable customer service, and at no additional cost for tax using Payboo. Can't be beat.
Date of experience: April 29, 2020
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
Thank you for your order and this feedback. We regret your dissatisfaction. We'd like to see if this can be resolved amicably but we cannot ID you or this transaction. We asked a week ago for you to help us with additional order information, but so far you have not obliged. -- Henry Posner / B&H Photo-Video