- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
This company does not typically respond to reviews
I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
Basically i love B&H but they are offline too many times for holidays or events or something. I can understand their bricks and mortar location but their whorehouse and online systems should be 24-7. I can't tell you how many thousands of dollars from me alone i sent Amazon instead of B&H due to their systems being offline for some holiday or what ever. No disrespect but its online and should be 24/7. The other crappy part is their gift cards and credits. It should be attached to the acco8unt like Amazon because I've found by credits in the spam folder and if i didn't it would be gone forever. Also you can't paste and copy the long code you must type it. When you have 15 or 20 of them it sucks.
Date of experience: February 19, 2019
I've been a customer of B&H for over 20 years and I've never been disappointed by their used items for sale. Items always seem to be better than they are rated and if I've ever had a problem, I can easily return the item.
Date of experience: September 13, 2019
B&H is my all time go-to trusted source for everything electronic. Always the best price, greatest selection, professional, knowledgable, accurate and fast service. Free shipping on so many items and no tax for my location. A life saver! I am so thankful to be able to place orders on electronics with full confidence that I will always get exactly what I think I am getting. Love, love, love this store! I have been shopping there for at least 10 years, and have always been able to find what i am looking for at a great price.
Date of experience: August 31, 2017
I've been buying from B&H for over twenty years. Anything photographic or electronic I always check B&H before I buy--even for things I don't expect B&H to sell... because sometimes they do sell them. For photo items, I always go to B&H first. Good prices, superior service, and reviews worth the time.
Date of experience: December 6, 2017
B&H Photo Video always has the best selection, along with customer service that is second to none. The online resources help consumers make the best decisions for their gear needs. B&H Photo Video is one of my favorite companies to do business with, hands down!
Date of experience: June 30, 2020
I used the website to order some secure flash drives. Using the filters, it was quick and easy to find the ones I needed and get them ordered. B&H was the only place that had them immediately available at an affordable price with quick shipping.
Date of experience: May 2, 2017
The only place to go for online purchases of high dollar equipment where you KNOW the right thing is going to show up when you need it. I was turned on to B&H a long time ago by a friend, and I haven't gone back to anyone else.
Date of experience: April 25, 2022
I am a repeat customer of B&H for several reasons, one of which is how easy it is to find what I need on their website and then pay for it. I also rely heavily on the customer ratings and the description and details that are provided for each item. Last, it's good to know that B&H prices are competitive.
Tip for consumers:
I would recommend that buyers comparison shop to ensure getting a fair deal, not just on price but also any return policy.
Products used:
Car window mount for cameras; organizing case for travel.
Date of experience: July 25, 2022
I have made a few purchases and returned a couple of items. So far so good. The website is easy to search and no annoying pop-ups. I ordered a power supply and gaming peripherals. Returns were no problem and I chose the gift card instead of cash because I will continue to shop B&H.
Date of experience: June 7, 2020
I've used B&H for several years and have never, never had a problem in dealing with them. The few times I have had to call was just to clarify some information. I have never been disappointed in delivery of an item nor in the products I ordered. I would recommend them to anyone at any time. Thanks B&H.
Date of experience: December 17, 2020
Title says it all. I have been ordering from here for the past couple of months. I have no idea how this place escaped my attention. Good prices, and customer service is also awesome, they exchanged a DOA mobo with no problems. Comparison shopping has consistently shows that the prices here are either comparable or better than other sites.
Date of experience: July 29, 2018
This is the best website. Sooo easy to nagivate. Love the prices, availability of items pertinent suggestions, speedy checkout and delivery. Only wish there was a brick and mortar store in Los Angeles so i can scratch and sniff. Next time
Date of experience: October 29, 2018
For the last year or so I've done quite a few transactions with B&H - all online/phone. I'll continue to do business with them - with as many transactions as we've had a few things needed to be exchanged/fixed, and for me, every time I've been totally satisfied. The assistance I've received has been helpful and time saving.
Date of experience: June 13, 2019
Another perfect transaction with the king of camera stores. I've been a loyal customer for decades and wouldn't even consider doing business with anyone else. Great prices, great service, knowledgeable staff... no complaints. Thank you BandH!
Date of experience: January 8, 2018
I searched high and low for Tascam dp-008xp digital recorder, but no one had it in stock, and the few that did wanted well over retail price. I came across this co. BH photo&video, got a great deal $149, free shipping, and they even threw in a nice gator bag to carry it in. The packing was perfect, took good care of my product, and made the delivery a day early. Great buying experience. If you need any kind of digital recording equipment check out BH photo&video, and if they don't have it, sweetwater is definitely a trusted site with awesome customer support.
Date of experience: August 12, 2014
I discovered that my Shutter Boss wouldn't work with my new camera but before I ordered a new one, I wanted to check and see if I had any adapter options. The tech on the chat couldn't have been kinder or more helpful! I really appreciate using a company that knows their stuff! That's why I choose B&H over any big box store. You might think you're saving money by going to one of those places, but when something goes wrong... who ya gonna call? B&H! Not only are they reliable, their prices are competitive and their customer service is top o the line!
Date of experience: November 28, 2017
Replacement of old MacBook and iPad plus peripheral gear. Significant changes in connections to back up devices and large display devices requiring details needed to obtain correct gear to be shipped to my location in the West. Website details, illustrations and customer reviews provided great insight. Made one phone call to Sales Department. The representative was knowledgable and offered a couple options with upside/downside on alternatives. As yet incomplete as delivery is 3 days, but thus far very good experience.
Date of experience: March 26, 2023
I Found the prices very interesting even with us Dollars conversion. Saved about 200$.
I bought 2 Moto G5 + 64GB. DId not find it this cheap any where else.
The site was really easy to use. I like to be able to log by facebook for creating a new account with no hassle. Make it almost instantaneous.
I choose to prepay my custom fees, I don't want any custom hassles. I still have to see if the shipping is gonna be excellent, but reviews said it is so I have confidence.
I know some people claimed they haven't paid custom fees, but I value my health care and education system. I'D rather make sure I pay my taxes.
Date of experience: December 15, 2017
... and fair prices; they aren't going to sell you junk either. Don't forget too, the aren't Amazon (very important)! I see some bad reviews on here that aren't true. I guarantee if you have a legit gripe, these guys will make it right. I have been dealing with B&H for years and they are solid... all of my big purchases get done here from MacBooks to cameras (which I just bought).
Date of experience: September 2, 2020
Without a doubt an incredible store- very sound expert advice, extensive selection of merchandise, very reasonable pricing, unparalled business goodwill, awesome support services, informative newsletters and blogs. An immsensly valuable resource.
Date of experience: April 23, 2019
I've had excellent experiences with B & H for years. Pricing is usually better than other places and nearly always competitive pricing when rarely not better. I've used B & H as a primary resource as I've grown as a photographer, from film to digital, making purchases primarily through B & H for years. My go-to source for used and new equipment.
Date of experience: July 3, 2019
I am a long-time online customer of B&H Photo Video. Website is very well designed and easy to navigate. They carry a great selection of high quality products at some of the lowest prices available. Ordering is very easy and a variety of payment options are available.
Date of experience: December 2, 2019
As an avid amateur photographer since the '70s and I have patronized numerous photo/video outlets both local and mail order throughout the years. Also, as many others, had a bit of a challenge switching from film to digital during the last decade. When DSLRs started to hit the 12-megapixel point and the image quality began to rival the best films (not intending to start a debate here!) I started to dabble in digital cameras. B&H was instrumental in both educating me - some of their tech help folks gave me very accurate and honest information, at one point even telling me not to buy - and helping choose the equipment that best suited my needs even when it was less fiscally advantageous for them! Their interest in my satisfaction as a photographer was more important than their profit. Very happy customer here!
Products used:
Camera, drone, camera-Photo accessories
Date of experience: July 5, 2023
I have used B&H Photo over the years with generally good luck, but sadly the service levels just arent what they used to be. Ive ordered items that go on backorder with no shipment, no updates. Emails to request status that are ignored. Phones that arent answered for some holiday or closure. They direct you to chat, but despite being "#1" in line 30 40 minutes without help. For this, I can use Amazon, same or lower price, and no customer service, which is all B&H Photo had going for it.
Date of experience: January 29, 2021
Placing an order this way is meant to make the customer's job easy to do and it succeeds in doing so. It will leave you with the feeling that B&H wants the customer to be happy and successful in placing their order(s).
Date of experience: November 8, 2017
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
Thank you for your orders and this feedback. We regret your dissatisfaction. In the months since the COVID-19 pandemic B&H, like many retailers, has struggled with staff issues, inconsistent product availability from our vendors, and uncertain ETA data, from our suppliers. Our commitment to superlative service and customer satisfaction is unwavering as is our appreciation for our customers' patience. In particular, we don't reply to email or answer phones from Friday evening through sunset Saturday out of respect for the Sabbath when all commerce is prohibited. -- Henry Posner / B&H Photo-Video