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    B&H Photo Video

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B&H Photo Video

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Overview

B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 2nd among Camera sites.

  • Service
    332
  • Value
    344
  • Shipping
    338
  • Returns
    212
  • Quality
    324

This company does not typically respond to reviews

Positive reviews (last 12 months): 72.2%
Positive
13
Neutral
0
Negative
5
View ratings trends
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Reviews (3,791)

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web site (106) sales tax (59) customer service (517) quality products (58)
Thumbnail of user thomass1223
Arizona
1 review
0 helpful votes
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June 8th, 2020

I have made a few purchases and returned a couple of items. So far so good. The website is easy to search and no annoying pop-ups. I ordered a power supply and gaming peripherals. Returns were no problem and I chose the gift card instead of cash because I will continue to shop B&H.

Date of experience: June 7, 2020

Thumbnail of user fogartyf
Maryland
3 reviews
0 helpful votes
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January 9th, 2018

Another perfect transaction with the king of camera stores. I've been a loyal customer for decades and wouldn't even consider doing business with anyone else. Great prices, great service, knowledgeable staff... no complaints. Thank you BandH!

Date of experience: January 8, 2018

Thumbnail of user gildag4
California
1 review
0 helpful votes
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October 30th, 2018

This is the best website. Sooo easy to nagivate. Love the prices, availability of items pertinent suggestions, speedy checkout and delivery. Only wish there was a brick and mortar store in Los Angeles so i can scratch and sniff. Next time

Date of experience: October 29, 2018

Thumbnail of user donk176
Michigan
1 review
0 helpful votes
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June 13th, 2019

For the last year or so I've done quite a few transactions with B&H - all online/phone. I'll continue to do business with them - with as many transactions as we've had a few things needed to be exchanged/fixed, and for me, every time I've been totally satisfied. The assistance I've received has been helpful and time saving.

Date of experience: June 13, 2019

Thumbnail of user jamesw871
Massachusetts
1 review
0 helpful votes
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July 29th, 2018

Title says it all. I have been ordering from here for the past couple of months. I have no idea how this place escaped my attention. Good prices, and customer service is also awesome, they exchanged a DOA mobo with no problems. Comparison shopping has consistently shows that the prices here are either comparable or better than other sites.

Date of experience: July 29, 2018

Thumbnail of user timb62
Oregon
4 reviews
13 helpful votes
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August 12th, 2014

I searched high and low for Tascam dp-008xp digital recorder, but no one had it in stock, and the few that did wanted well over retail price. I came across this co. BH photo&video, got a great deal $149, free shipping, and they even threw in a nice gator bag to carry it in. The packing was perfect, took good care of my product, and made the delivery a day early. Great buying experience. If you need any kind of digital recording equipment check out BH photo&video, and if they don't have it, sweetwater is definitely a trusted site with awesome customer support.

Date of experience: August 12, 2014

Thumbnail of user barbarab295
Texas
1 review
0 helpful votes
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November 29th, 2017

I discovered that my Shutter Boss wouldn't work with my new camera but before I ordered a new one, I wanted to check and see if I had any adapter options. The tech on the chat couldn't have been kinder or more helpful! I really appreciate using a company that knows their stuff! That's why I choose B&H over any big box store. You might think you're saving money by going to one of those places, but when something goes wrong... who ya gonna call? B&H! Not only are they reliable, their prices are competitive and their customer service is top o the line!

Date of experience: November 28, 2017

Thumbnail of user anthonyi37
New Jersey
1 review
0 helpful votes
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April 24th, 2019

Without a doubt an incredible store- very sound expert advice, extensive selection of merchandise, very reasonable pricing, unparalled business goodwill, awesome support services, informative newsletters and blogs. An immsensly valuable resource.

Date of experience: April 23, 2019

Thumbnail of user francoisg10
Canada
1 review
0 helpful votes
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December 16th, 2017

I Found the prices very interesting even with us Dollars conversion. Saved about 200$.
I bought 2 Moto G5 + 64GB. DId not find it this cheap any where else.

The site was really easy to use. I like to be able to log by facebook for creating a new account with no hassle. Make it almost instantaneous.

I choose to prepay my custom fees, I don't want any custom hassles. I still have to see if the shipping is gonna be excellent, but reviews said it is so I have confidence.

I know some people claimed they haven't paid custom fees, but I value my health care and education system. I'D rather make sure I pay my taxes.

Date of experience: December 15, 2017

Thumbnail of user raymondp203
Tennessee
1 review
0 helpful votes
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September 2nd, 2020

... and fair prices; they aren't going to sell you junk either. Don't forget too, the aren't Amazon (very important)! I see some bad reviews on here that aren't true. I guarantee if you have a legit gripe, these guys will make it right. I have been dealing with B&H for years and they are solid... all of my big purchases get done here from MacBooks to cameras (which I just bought).

Date of experience: September 2, 2020

Thumbnail of user mollyh57
New Jersey
1 review
0 helpful votes
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July 5th, 2019

I've had excellent experiences with B & H for years. Pricing is usually better than other places and nearly always competitive pricing when rarely not better. I've used B & H as a primary resource as I've grown as a photographer, from film to digital, making purchases primarily through B & H for years. My go-to source for used and new equipment.

Date of experience: July 3, 2019

Thumbnail of user dennisc333
Texas
1 review
0 helpful votes
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December 3rd, 2019

I am a long-time online customer of B&H Photo Video. Website is very well designed and easy to navigate. They carry a great selection of high quality products at some of the lowest prices available. Ordering is very easy and a variety of payment options are available.

Date of experience: December 2, 2019

Thumbnail of user jessicac430
Arizona
1 review
0 helpful votes
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December 7th, 2018

I have bought several photography related items from B&H. All products arrived on time and in excellent condition. I purchased a used lens over a year ago from B&H and not only did I save $$ but it was in great condition!

Date of experience: December 6, 2018

Thumbnail of user kurtl42
North Carolina
1 review
0 helpful votes
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January 13th, 2020

Very easy to locate items of interest and proceed to checkout. I needed several accessories for my camera and the prices were comparable to other sites. I have ordered before and the orders were carried out in a timely and accurate manner

Date of experience: January 12, 2020

Thumbnail of user robinp308
Illinois
1 review
0 helpful votes
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July 3rd, 2020

Having access to items you need - THAT ARE IN STOCK, is worth the cost. I've been a customer for ~30 years. As B&H's competitors have fallen by the wayside, they earned more and more of my business. You may find someone that offer's you "a deal", however, two weeks will turn into five weeks... You lose in every metric. Smaller regional shops have a place, when you plan ahead and are close. If planning way ahead is your strong suit and you never break, lose, misplace or pack______ in the wrong box; wonderful. I generally need it to be in stock today and on my site tomorrow. That is what makes B&H my go to.

Date of experience: July 1, 2020

Thumbnail of user stefk5
Texas
11 reviews
62 helpful votes
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January 6th, 2017

I bought a camera from them in 2002 and just bought a hard drive. Both were priced great, fast shipping and they don't charge MA sales tax because they don't have a MA presence, so I saved 6.2% over an Amazon.com purchase.

Date of experience: January 6, 2017

Thumbnail of user jayt90
Washington
1 review
0 helpful votes
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November 8th, 2017

Placing an order this way is meant to make the customer's job easy to do and it succeeds in doing so. It will leave you with the feeling that B&H wants the customer to be happy and successful in placing their order(s).

Date of experience: November 8, 2017

Thumbnail of user sueh103
Vermont
1 review
0 helpful votes
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November 30th, 2017

I always feel like I get home-town personal service and good values through B&H. B&H reps are the best - knowledgeable and provide good customer service, both before and after purchase. Quick delivery. Searching & comparing products, ordering & checkout are all simple.

Service
Value
Shipping
Returns
Quality

Date of experience: November 30, 2017

Thumbnail of user drewp34
South Dakota
1 review
0 helpful votes
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January 1st, 2019

Have used B and H for many years and they always have what I want or need usually with free shipping and have occasionally needed to return a few things with no hassle. In seven years I have never had any problems.

Date of experience: January 1, 2019

Thumbnail of user timothyt346
Colorado
1 review
11 helpful votes
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January 29th, 2021

I have used B&H Photo over the years with generally good luck, but sadly the service levels just arent what they used to be. Ive ordered items that go on backorder with no shipment, no updates. Emails to request status that are ignored. Phones that arent answered for some holiday or closure. They direct you to chat, but despite being "#1" in line 30 40 minutes without help. For this, I can use Amazon, same or lower price, and no customer service, which is all B&H Photo had going for it.

Service
Value
Shipping
Returns
Quality

Date of experience: January 29, 2021

Thumbnail of user henryp20
Henry P. – B&H Photo Video Rep

Thank you for your orders and this feedback. We regret your dissatisfaction. In the months since the COVID-19 pandemic B&H, like many retailers, has struggled with staff issues, inconsistent product availability from our vendors, and uncertain ETA data, from our suppliers. Our commitment to superlative service and customer satisfaction is unwavering as is our appreciation for our customers' patience. In particular, we don't reply to email or answer phones from Friday evening through sunset Saturday out of respect for the Sabbath when all commerce is prohibited. -- Henry Posner / B&H Photo-Video

Thumbnail of user dons1037
Missouri
1 review
0 helpful votes
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November 22nd, 2022
Verified purchase

I currently use a Nikon D810 and own 5 Nikon lenses. Today I upgraded & added the Nikon D850 and had a few questions on memory cards and quick please plates. I called and spoke to Alex and he provided quick, accurate answers to my questions enabling me to complete my purchase. I've been using B&H as a trusted reliable source for photo gear for many years and they provide world class service and product.

Date of experience: November 22, 2022

Thumbnail of user gerrys41
Pennsylvania
2 reviews
0 helpful votes
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June 18th, 2019

Please see 'Title'. Yeah - sometimes I've found a skosh less cost on eBay or elsewhere, maybe a skosh, maybe not, but B&H has been so good in their pricing, service, returns, and used item processes - it's hard to shop for photo gear elsewhere. If I could invest in their business model and in their firm - I would!

Date of experience: June 18, 2019

Thumbnail of user chadm29
North Carolina
1 review
3 helpful votes
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April 8th, 2016

I ordered a 40" TV through B&H Photo and it came damaged. I contacted them and i had to pay for another television to get a replacement sent out to me. I then received the second TV and it was damaged as well. The box the TVs were delivered in were very thin and offered no protection to the TVs. They made zero effort on the second TV to ensure it would reach me undamaged. Both TVs were sent back and i have received my refund for both. Even after two damaged TVs i was going to try for a third time. Looking through their products i came across a TV that i was very interested in. It was on sale and a size 50". So i called them up and explained the past issues i had and the trouble i had been through and wanted to see if i could get the 50" sale price on the smaller 40", which one would think would be a better deal for them. The guy was rude and basically told me to go pound sand. I urge people to approach this company with caution.

Date of experience: April 8, 2016

Thumbnail of user landonh17
Virginia
1 review
0 helpful votes
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February 3rd, 2020

I have purchased many items from B&H over the years and have had nothing but terrific experiences. Even when I had to deal with customer service, they have been nothing but friendly, helpful and thankful for my business. Thus they are always my first stop when I need something.

Date of experience: February 2, 2020

Thumbnail of user donnaw146
Canada
1 review
0 helpful votes
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November 7th, 2017

Easy to understand, just learning, Will see how well the order goes and if it's successful in reaching me in the time allotted. This is a gift for my son so will see how well he likes it and if all is well, would probably order from G&H again.

Date of experience: November 6, 2017

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Benjamin R.
Typically does not respond to reviews

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