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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
B&H has quickly become my go-to source of the latest and greatest photography and technology related supplies. Reliability and professionalism are a few words that summarize my experiences with B&H. Thanks B&H!
Date of experience: May 6, 2017
No hesitations-- B&H always is my go-to store for ordering any photography equipment. They offer the best prices, shipping is free, and no added taxes for my home state, which is a HUGE additional savings! They have the products that I want along with the expertise to help me decide, if I have any questions.
Date of experience: November 24, 2017
All in all. I seldom go anywhere else for technology. From user experience on the web, customer experience at their superstore and their knowledge and presence at countless conventions. B&H is a company I trust!
Date of experience: August 1, 2019
They always have quality equipment, in-stock and ships immediately. Tech support is good as is product support before sale. Always happy to do business with them. Oh, and they also have the coolest retail store.
Date of experience: August 5, 2018
I have found the knowledge of the sales staff to be very good, and they spend the time to explain things, I have never regretted taking their advice. Shipping and follow-through are unequalled. Selection superb.
Date of experience: November 24, 2020
I was married to a tech for 16 years and he did all the tech shopping so it was a bit nerve racking to do this purchase for a new MacBook Pro on my own! B&H had the best price and also easy website to navigate. I used PayPal which was super ideal since the money I was going to use was on that app and one of the reasons I chose this site. Super grateful!
Date of experience: September 3, 2017
Order process is user friendly with great customer service. I have been a customer of B & H since 1989 and have always received quality service whether inquiring about a product or having to return or exchange a purchase. Much kudos to B & H.
Date of experience: December 22, 2020
B & H is the best thing going for anyone who is a photographer. Actually, it is the best store for any of the products they offer. The website rocks. When you are lucky enough to live in the NY area and actually go to the store, it is like a kid entering a candy store! The service is absolutely the very best - they know what they are talking about and are patient when you have questions. I can't say enough about B & H. If you don't buy from them... something is wrong!
Date of experience: July 3, 2019
Always have what i need - thank you - and free shipping - that is the best feature! I have been using Cable Techniques short XLR connectors on several projects and B&H is my go to supplier for this product. I just would like for them to be a little less expensive but you do what you need to do and move on.
Date of experience: November 12, 2017
I can always count on B&H for all my photo/video needs! I have been a loyal customer since early 90's. Have purchased every Nikon camera I've owned from them. Even my printers, ink, photo paper as well as my darkroom chemicals and photo paper.
Date of experience: October 31, 2019
This is my second order in about a week's time and I couldn't be more pleased with the entire process from online ordering to the actual deliver. The prices are very reasonable and competitive and the process effortless. Thank you!
Date of experience: August 10, 2018
I didn't know what i needed to make this older flash unit I was given work and your Sales department helped me find out exactly what I needed, I am so excited to try it out! Thanks for making a totally overwhelming experience for me so easy!
Date of experience: December 5, 2017
Serving me for many years and always performed with a high level of integrity. The product descriptions are accurately listed and the return policy is outstanding. If you are ever in NYC you MUST visit the B&H store, I have never seen anything like it.
Date of experience: June 13, 2017
It's all good if you get lucky and what you buy does not malfunction because the customers support is terrible and it seems like they are not even interested in helping you even though that is what they are supposed to be doing. You better be sure of what you are getting like I always am.
Date of experience: October 18, 2020
I have a variety of photo needs, including underwater photography. B & H is my go to for all my equipment -- good, accurate descriptions and reviews, and I know that my equipment is from the original manufacturer and warrantied. Service department is excellent for assisting in new purchases too. (Also, as a female, I appreciate choices beyond 'ruggedized black' everything-- great selection!).
Date of experience: August 7, 2018
I have looked all over for a digital recorder that made of high quality materials, high quality recording capability, ease of use and reasonable pricing. B&H came through on all of that and also provided top quality service. Highly recommended.
Date of experience: May 17, 2017
Thanks again. I can always trust you for what I'm looking for. Your inventory is fantastic, you almost always have what I need, and you are super fast and reliable. I've been very satisfied everytime I've ordered anything from B&H.
Date of experience: April 14, 2022
Why? Because when you search for something, it actually shows you what you searched for instead of ten thousand things that have nothing to do with your search. And then you can further refine it by things that make sense.
Date of experience: December 17, 2018
Is it possible to love a store? With B&H, the answer is yes! Their inventory is expansive, they ofter are the first to get new technology or items hard to get elsewhere. They are reliable and offer items at a competitive price. I have used them for more than two decades and always satisfied.
Date of experience: January 16, 2019
I have made multiple purchases fro B&H and have never had a problem. If I have had questions, the fine folks at B&H have been gracious and expedient to answer each one. I will continue to do business with this company and encourage those I know to do the same when they have electronic/photo/video needs.
Date of experience: April 27, 2020
B&H is my regular online service for many years. I have not used them much last year but I'll continue again since their B&H payboo card will save on sales tax (I got approved for the card). Besides that, their service is excellent.
Date of experience: January 12, 2020
B&H has been my go to supplier of all photographic needs, and they are so proficient w/ timely shipping turnarounds. Reliable, and well stocked on equipment. Just be aware of their unique hours, and always plan well ahead; and they will always take care of you!
Date of experience: November 4, 2020
3 months after the one year cutoff, a Windows 10 auto update crashed the machine. The machine would only boot to an error message, showing a critical missing driver (thanks Windoze 10). Acer technical support, automated, will only pass you to 3rd party fee-based support -$99 minimum. B&H, where we bought it, says not there problem -- go to Acer sales. Acer sales gives you one option: even though they embed the OS in the machine when you buy it for $521, you have no way of restoring, so you have to pay $48 to get a Flash recovery USB. Years ago, you had the OS on a disk and could just insert and boot up the machine. Now you go through hell. This is progress? This is my wife's PC -- I have Mac and am convincing her to go the same. Send Acer, B&H, and Windoze to hell where they can cause great pain for each other.
Date of experience: February 20, 2017
B&H Is extremely user friendly. They have adequate stock to fill last minute orders. I have orders before from B&H and haven't had any issues. Website is always easy to navigate and simple to use. Easy checkout. Products live up to expectations.
Date of experience: December 17, 2017
I place this same order but it was cancelled. When I review the status and realized about this I try to tr order it but th price have changed. Then I called and they ensure me that the price will be readjusted to the prior one. I hope this will be done by you. Thanks.
Date of experience: September 14, 2020
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Thank you for your order and this feedback. We regret your dissatisfaction. Unfortunately there is not enough information here for us to ID the customer or the transaction. In general our return policy is thirty days. When that has elapsed we direct a customer with a defective product to the manufacturer for warranty service. I could be more specific if I could ID the transaction in question. -- Henry Posner / B&H Photo-Video