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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
I've been buying from B&H for a couple of decades, still have a Canon Markii - you know, the cameras that use rolls of film - and I got the best price on it from B&H and have checked their pricing before purchasing electronics since. Great service too. Just ordered a Macbook Pro today, $150 cheaper than anywhere else. Kudos.
Date of experience: October 30, 2017
Interact with and purchase from B&H with 100% confidence. This is a company that understands superior service, super fast shipping and unwavering post purchase support. I find it literally a pleasure to purchase from B&H on-line. I have been a long time client and a I am a client for life.
Date of experience: November 17, 2017
Ordered Dell laptop and received Asus monitor. And they said that if i drop off the wrong item at fedex they will start processing my laptop immediately. So I did the same and shared the tracking info with them but now they changed their tone, they are not sending my product immediately. Three different Customer Service Assistants gave three different statements about their return policy. I am really disappointed. I don't know when they will send my laptop and I hope at least they will send correct one if they send. They don't believe in Customers. They send 230$ product for my 899$. I learned my lessons this will be my last product from this site.
Date of experience: June 1, 2018
The title to my review says it all. I have always been pleased with the B&H online experience. Should I have indepth questions; there is always someone in customer service who knows the answer. This is "over the top" in today's world. I give B&H Photo an ATTA BOY on all they do.
Tip for consumers:
One of the easiest sites to navigate I have seen. Just type into the search bar what it is you are looking for and in seconds B&H displays a world of choices. The reviews are factual and on target.
Products used:
This particular order was for a camera bag.
Date of experience: January 2, 2022
The B&H web site is easy to use. The illustrations are so plentiful and the descriptions so thorough and clear that you know exactly what you are choosing. And the huge stock assures you that all the various options for an item are available. B&H is "head and shoulders" above other sources.
Date of experience: October 31, 2017
I have been dealing with B&H Photo Video for about 20 years. I have never had a problem with this company. They stand behind everything I have purchased from them. Never a problem and no wasted time when I work with B&H. I highly recommend this company for any video professional.
Date of experience: February 14, 2019
They have every brand of everything BUT what they really have is a VERY SMART STAFF that will spend time with you and guide you not by price but by what you need. They are honest. They will teach about things, why this is too much camera for me or why the older model is just as good.
It is really nice to know, I can always trust them. And I have for over a decade. No tax and maybe free shipping.
Date of experience: October 13, 2015
The best customer service you can ever experience, the staff is very knowlegable and goes out the way to help you. I have purchased 4 camera's from their store and looking forward to buy more.
Thanks to B&H!
Yelena(SF)
Date of experience: June 29, 2010
Honestly, if the beach weren't so fantastic, I'd weekend at B&H. Conversing with the staff is always a treat. They've always got what I'm looking for, solutions for issues as well as ideas, and the return policy is perfect.
Date of experience: September 6, 2017
It si a recommendable option for the photographers. I managed to get a good camera from them and I am glad. I also bought a new battery for the same camera for them afterwards and I have never had any issues with the products. If you have got here then you should not turn back.
Date of experience: October 21, 2020
Simply the best, I feel bad for all their competitors. They always have the best price, they alwasys get it here fast... my only complaint is when i need to buy things on the sabbath or a jewish holiday and I can't get it shipped.
Date of experience: January 8, 2020
I was splitting a payment and it wouldnt process one of my cards, said there was an issue. So had to put in on a different card. A little annoying but not a big deal. Also really liked that splitting the payment was an option!
Date of experience: January 1, 2018
I have been using B&H for more than 20 years. I bought my first Canon camera EOS-620 from them. And I am still buying things from them today. I have been going to the store or events. So Thank You B&H.
Date of experience: January 25, 2018
B&H is the best source for great gear at great prices. Its is also the best source for information and specs on gear with the best pricing around. I have nothing but positive things to say about B&H! I've been buying gear from here for nearly 30 years and won't go anywhere else!
Thanks B&H!
Date of experience: February 7, 2018
B&H makes it easy to shop for and compare products in photography, videography and consumer electronics. It's prices match most other websites but what sets it apart from the other websites is the product reviews. I've found that B&H reviews come from users who know what to expect from a product and judge the product based on it's intended use and price; not from what they hoped/thought it would be. It's the first and last place I go to when shopping for products they carry (and I check out other websites in between).
Date of experience: April 15, 2019
I had ordered something that was expected to arrive a certain day, but I know they had probably hundreds of orders to process because of a long holiday. I wasn't in a crazy rush to get my items but did need them before a shooting day and they ensured it would be shipped by then.
Date of experience: October 19, 2020
Ordered masks but then got an email saying it was out of stock after i placed the order. Why did it take my order then? Next day though, i got an email asking if i wanted to order again because it was back in stock. I did. So we'll see...
Date of experience: May 20, 2020
I've have a 30 year relationship with B/H and have never had a problem. I don't return things often but when I did last week they handled it perfectly during a hard time with coronavirus. My heart is with them and NY
Date of experience: April 3, 2020
I've needed batteries and chargers for discontinued cameras and B & H has come through for me. When my son wanted a very expensive camera, B & H had it at a great price and shipped at a reasonable rate.
Date of experience: May 16, 2017
Simple, fast and with all of the information needed to make a good decision, B&H does it right and has always done it right. Add very fast shipping to the experience and you have e-commerce perfection. Well done again, B&H.
Date of experience: March 25, 2020
I have made a number of purchases from B&H and have always been impressed with the experience. There is a reason they are one of the top photo and video retailers in the US. They have good prices and incredible customer service. They are always friendly and helpful.
Date of experience: July 19, 2021
Best Store Online and in person. You can shop with confidence. Great Shipping Service.
People in the store are so helpful and so friendly, u can stay in the store all day and talk to them, they'll be happy to help you in any which way.
Date of experience: July 11, 2018
I love this store. They have everything and are very helpful. Going to the store is even better. The sales people are helpful and do not feel like they are trying to sell, rather to educate. Still my go to for equipment
Date of experience: April 29, 2018
I order many things (too many) online from my friends at B&H. Why, because I trust them. I have shopped at B&H (online) for many years and have never experienced a problem. If for some reason I'm not satisfied with an item or there is a problem with an item, B&H takes care of it with no hassles. I highly recommend B&H!
Date of experience: June 19, 2018
I really like this website and this position. They really have it all. I am professional photographer, I have getting new arrivals from this site. Not camera also. I once required a Nikkon camera for my home. They had me talk with this guy who convinced me to invest less cash. You must watch this B&H site.
Date of experience: October 10, 2014
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