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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
I needed to pick up a number of items for a shoot at the end of the week. They had all the items I needed and they were running a free expedited shipping special so I'll have it all by mid-week with plenty of time.
Date of experience: May 15, 2017
My Nephew told me about B & H several years ago and I have been using them ever since. They seem to always have what I need in stock and their on like check out system is the best. I have checked prices far and wide and B & H is highly competitive and in most cases, have the best prices and free shipping. I use my PayPal account for my funds and it makes checking out quick and easy.
Date of experience: June 30, 2017
Realized I ordered the wrong product when I received the package (fast delivery). When I called, received return authorization immediately with no questions asked! Reordered the right items.
Fast shipping and quick response. What more can you ask?!
Date of experience: August 16, 2017
This is the best store /website for purchasing electronics. Information about items is clear, checkout super easy, and the service is trustworthy to say the least. That's the website I always recommend.
Date of experience: September 4, 2017
B&H is awesome and consistent. I have been using BH as my primary source for photography and computer equipment, and sometimes audio equipment since 2003 or thereabout. I fine that their systems are good and reliable in general. I also fine the website and checkout to be stable and pretty easy to use. I do enjoy shopping at BHphotovideo.com
Date of experience: August 9, 2018
Found what I was looking for on the website, but unfit was out of stock. I registered that I wanted a notification when it came in. Within a couple of days I got an email that the item was back in stock. Got it ordered today. Wonderful experience!
Date of experience: December 23, 2018
This company treats their customer courtesy for customer calls. They have very good products. I have been purchasing from this company over the years and not once have I been disappointed in the quality of their products or their services. I would highly recommend to everyone.
Date of experience: November 30, 2017
B&H is a mainstay of our AV gear ordering. We are a university tech support organization. Many of our large systems are integrator installed, but there is still a range of gear and peripherals that we need to purchase directly.
B&H is a reliable partner for that.
Date of experience: October 29, 2020
The process of ordering was quick and easy. You could check out as a guest or login with a pre established account. Either was it was great. Easy to follow prompts and it was interactive from start to finish to make the ordering process simple.
Date of experience: July 28, 2017
B&H is always my go to camera store.
They have anything I need and have it at the best prices.
I have been to the superstore many times and their sales staff has always been knowledgeable and extremely helpful.
Date of experience: September 11, 2017
I love B & H. They are always helpful when I have a question and they package and ship fast. The people who do reviews are always very honest and I like how for Photography, they show the reviews experience level.
Date of experience: June 28, 2018
I have always been happy with the products bought from B&H. Today I bought computer speakers but have bought camera's, lens, and everything camera related only from B&H. They are helpful on the phone when you have questions and stand by the products they sell.
Date of experience: May 11, 2017
The easiest website I have ever used! I will definitely share this with my friends. Very easy to share. Well recommended by my family. I will recommend to my colleges. Very reasonable price, they had the model I was looking for.
Date of experience: November 20, 2019
B&H is always the first place we go to for all electronics. The customer service is great and the prices are always the best around. I have always received items on time and I have been happy with all my purchases.
Date of experience: December 3, 2020
Their search engine is good. I found a item that I couldn't find elsewhere which is how I learned about B&H in the first place. I did notice that in June, 2017 they were feuding with their employees over unionization. I definitely prefer a union shop so I will be watching how things turn out. If they unionize I will continue shopping with them, otherwise it will be back to my previous photo supply place.
Date of experience: June 12, 2017
B&H always has the best price, and customer service is awesome. As an event photographer since 2012, there have been countless times that B&H had the best product & fastest shipping for my needs. Today, I bought a brand new Laptop for a price that all other sites were only offering "refurbished" for the same price range. B&H is AMAZING in every way. THANK YOU!
Date of experience: December 9, 2020
Top customer service on the phone and in the store. Knowledge base of associates is great, and if they don't know, they look it up, as opposed to transferring you to someone else where you get disconnected blah blah blah
Date of experience: September 16, 2020
Descriptions have been accurate on all items I have ordered. I have always been impressed by the reputable and up front description of items. I do not have to worry about a hidden gotcha.
Email reminders on reward points about to expire are very helpful and appreciated.
Date of experience: February 17, 2019
I've been a B&H customer for over 18years. They are my go-to retailer for pro audio, consumer audio, photographic gear, computers and lighting. Whenever I need any of these items I search B&H online first, then I check the competitors; and, 9.8/10 times I'm back to B&H because they have the best price, dependable "In Stock" notification, dependable shipping at great rates, and dependable customer service should when I need it. B&H is a trustworthy online retailer.
Date of experience: November 30, 2020
This site is very easy to compare similar items with regard to features and price. The reviews are useful and present both the good and the bad things about an item. I frequently have to change the shipping address and the site makes it easy to ship to different sites and bill to another site.
Date of experience: May 29, 2017
When I moved to Florida, I feared minimal access to great photo and video stores. Thanks to internet giant B&H, I no longer worry. First place I jump to online, great reviews, prices and service. Gush...
Date of experience: January 18, 2018
I have ordered quite a bit from B&H and I never had any issues. If you call customer service they are always helpful and will walk you through any issues you have. I always feel comfortable that they will take care of me.
Date of experience: June 7, 2017
The Search Engine could use a re vamp took me a little while to find the name brand items I was looking for through all the "Better priced" of the same items. You had most of what I was looking to obtain. Was lacking in the "Newer" name brand items I need. Over all good prices for name brand items I did find.
Date of experience: August 8, 2017
Don't buy unless you're willing to accept the item in ANY condition it comes in. Attempting to speak to someone at the store took forever, when connected they were adamant that as long as they got their money they don't care the condition the product is shipped in. Go to KEH or Adorama.
Date of experience: January 15, 2018
I love, love, love B&H. I have purchased multiple expensive items with them and had zero issues. They are fast and their customer service is spot on. Majority of the things they sell are less expensive than anywhere else on the internet. Highly recommend!
Date of experience: January 27, 2014
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