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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
Over the past few years, I've purchased a camera, a zoom lens, and various accesories from BH. Everything went well. My local camera store warned me to make sure that everything you buy online comes with a US warranty card. My camera and lens did have the card in the package.
Date of experience: December 19, 2017
The web site is fast and efficient. B&H stocks a very wide product line. I appreciate the very fast shipping. I buy frequently from B&H for these reasons. The very occasional return is also fast and painless.
Date of experience: January 4, 2018
When lens I was interested in had a price drop, I was notified. It was just what I needed to pull the trigger and buy the lens. Found the lens and appropriate accessories instantly. Painless checkout.
Date of experience: April 27, 2020
I have used B&H a few times over the years and everything is fine until you have a problem. It maybe ok if you live in the US but if you are ordering from Canada beware things are not so rosy. I bought a 9+ lens from them and it broke within a couple days. Ok that can happen and I know they warranty their products BUT the problem is if you want your money back you are out the duty and taxes (in my case was 100 bucks) or if you want to exchange for another exactly the same they won't mark return or warranty on the box so again you have to pay the duty. Your only choice is to have the one you have repaired which in my case was a lens and I wasn't happy about paying top dollar for a used lens only to have it worked on in a repair shop.
Date of experience: November 7, 2016
They had exactly what I was looking for and at the best price I found anywhere. I should have checked here earlier so I could get the item sooner. I hope the shipping goes as well as the the shopping.
Date of experience: August 17, 2017
B&H seems to have what I am looking for and they have it right away. I have bought thousands of dollars worth of video and SLR camera equipment form them. When I what something I go to them and they have it and I order it right away. They are the best.
Date of experience: July 20, 2018
B&H Photo Video always seems to offer the products, at a great price, just when I am in the market to purchase. Service is always terrific. I regularly visit the B&H website to check on current sales items, to research all sorts of equipment and supplies. I have never been disappointed by the quality and service of B&H Photo Video.
Tip for consumers:
The search function of the site is great and intuitive if you are unsure of the name or category of a product.
Products used:
photographic and video components and supplies
Date of experience: October 12, 2021
Easy to do business with very reliable and trustworthy company to do mail order with. Free shipping to Hawaii for some of the products and that really appreciated considering the high cost of shipping to Hawaii.
Date of experience: June 28, 2017
Noting more to say. When I need something, my first and last stop is B&H. You won't find better prices elsewhere. You won't find better shipping elsewhere, and you won't find better customer service anywhere else.
Date of experience: February 20, 2019
Simply the best to buy from and to do business and support with. A pure joy. From answering questions with perfect knowledge and experience to quick response to concerns and problems to an amazingly designed website. 5 stars through and through.
Date of experience: October 22, 2018
Over years of ordering from B&H the one consistent trait is outstanding Customer Service with a pool of knowledgeable staff who can answer the most technical of questions. Pricing is always competitive and their vast Used Camera Equipment section is like finding treasure when trying to find top shelf equipment at a great price with realistic condition reports. I would recommend B&H as the first stop any Photographer/Videographer make when looking for the best kit, backed by the best staff in the business.
Tip for consumers:
Check out the Used Equipment Department for great values on top shelf equipment.
Products used:
Sony A7r II with Sony 24-70mm f/4 lens.
Date of experience: August 12, 2021
I have purchased a lot of electronics online and B&H always has the best prices. I had a couple of things I have had to get exchanged and returned and the customer service is excellent!
Best prices online and very good customer service!
Date of experience: November 24, 2017
I've ordered stuff on Amazon and other sites before, but nothing comes close to the superior shopping experience offered by BH Photo.
Primarily, the reviews are honest, unbiased and and extremely helpful.
Secondly, the bundled deals are awesome. I wanted to buy a Heart Rate Monitor and a point and shoot camera on Amazon, but BH Photo not only offered a better price, but offered an awesome bundle for both products, where I ended up saving substantial money.
Also, the accessory suggestions have always been on point, and I am so glad I bought a few of them (leather case for my camera and the carrying case for my Garmin Heart Rate Monitor).
The ease of payment is also a bonus. I've linked my paypal account, which makes the payment process A LOT easier.
Basically, BH Photo is the best.
Date of experience: June 19, 2017
I have purchased from B&H before and have always been satisfied. Their customer service is excellent as well.
Date of experience: April 17, 2024
I have been a customer for years. BH the best. For many years I purchased photography equipment. Nikon, Canon. Audio equipment. I have been to the store and it is one amazing store. Great place, Great people.
Date of experience: October 29, 2018
I started buying photo gear from B&H in the 1980s, when that meant poring over ads in magazines and sending my orders through the USPS. I'm still buying from them. I've never been dissatisfied and I have recommended the store to friends and acquaintances many times.
Date of experience: June 21, 2017
Previous review of B7H Photo Video was on my D800 Nikon, this year my task was to upgrade my Wi-Fi connectivity to giga-bit capability. I first ordered an older mesh router by mistake. I quickly caught my error but B&H had already shipped! I sent in an order cancellation and within 20 minutes was given an return authorization and will get credit for the older unit. The new router was shipped the following day. Got Fedex confirmation that the first unit will arrive today and the newer unit the following day.
Beat Amazon price and favorable tax incentives!
Love this shop.
Date of experience: October 25, 2017
I ordered a small telescope(USD87) from B&H and arrived to the customs in a reasonably time. I paid USD 46 for the delivery cost which is also nothing to complain about. However the item stuck in the customs because of missing digits in HS Code. It was impossible to clear and get the items with these codes. So I contacted B&H for a return actually a recall as I dont physically have them with myself. They quoted me some USD 255 for the return! This was rediculous. This means my return right is usurped, this is that simple.
As a customer I don't care about company's third party relations or agreements with logistic partners but what I will definitely expect is a trusty and fair manner in each part of the service; this is selling and returning practices.
In short don't expect this from this company once they sell, they finish the service. This is what they understand from a online customer shopping experience.
Date of experience: June 24, 2016
I have worked with B&H for a number of years, with purchasing photography equipment for my artistic photography business.
I am always completely satisfied and thoroughly happy with the products, the service and the delivery. Another wonderful experience indeed!
David B Lile
www.davidblile.com
Date of experience: November 17, 2020
I just purchased a DJI Mavic 2 Zoom drone. The process was easy. I got the product and the accessories I needed quickly. I paid using the B&H Credit Card with 12 months interest free financing, which made it even better!
Products used:
DJI Mavic 2 Zoom with Smart Controller.
DJI Mavic 2 Fly more kit.
Next day delivery before 10am.
Date of experience: July 22, 2020
I am a professional videographer and have been purchasing my equipment from B & H for almost 17 years. They always have what I need and I have never been disappointed with their service! Great company with compassionate, caring employees
Date of experience: November 12, 2017
Been ordering for years thru B&H. I got to use my reward money by not going thru PayPal. Don't understand that. I'll feel good if my order arrives on time. I don't understand their shipping carriers deciding to hand off my orders to the USPS to deliver to me when the USPS is 2mi. From my house. I always get my orders undamaged but the shippers usually throw me a curve ball!
Date of experience: February 3, 2019
They do good most of the time. Disappointing some of the time.
Like today. When i added an item to my cart it told me delivery by thursday (2 days) if I order before 5pm. I ordered at 3:25 but now they say friday. Disappointing. They do good about half the time.
Date of experience: December 18, 2018
B&H has products the other large stores list but don't have on hand. Moreover, their customer service was very helpful in establishing our account properly and setting us up for future success. Great company.
Date of experience: May 6, 2020
I've been dealing with these guys since the 1990's. Cameras, camera supplies, lenses, filters, film, memory cards, scanners, printers, ink sets, whatever my business needs, B&H has it, no problems. Very trustworthy too.
Date of experience: February 11, 2018
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