- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
This company does not typically respond to reviews
After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
As always, B & H has the best prices, knowledgable support staff and quick, free delivery. It makes a huge difference when they can answer all questions no matter how technical or complex.
Date of experience: August 23, 2023
My customers absolutely love this case! Always shipped when promised. Great guys to deal with. My most recent order dispatched the same day as I ordered it! Wonderful.
Date of experience: October 17, 2018
B&H performs as the kind of store you'd be proud to work at - perfect to order from - and quick to make things right if there's any error. In my experience they're flawless.
Date of experience: September 13, 2018
I've been a client since the mid 90s and I only buy something on Amazon, reluctantly, when BH doesn't carry it. I love the fact that I can call and talk to a knowledgeable BH tech in any department so easily. Try that on Amazon and good luck!
Date of experience: May 17, 2017
Always a pleasure to deal with! Easy to navigate web site, quality used items that are well described and properly rated for condition.
Products used:
Nikon Teleconverter
Date of experience: August 3, 2023
Have bought cameras, theatrical lighting, and computer equipment from B&H. Simple, Easy. The Best. Go Team. Wish you had a brick and mortar nearer to me... maybe it's better that you don't!;-)
Tip for consumers:
Consider all choices... I do... but B&H usually comes through. Kind of like a local merchant in the day of the ???zons.
Products used:
NAS
Date of experience: March 7, 2022
I got what I needed at the price that I wanted!
I have been a customer off and on over the years, more off than on lately but I just got reminded of why I was a customer to begin with, B&H will be my first stop moving forward.
Date of experience: July 21, 2017
I called for info on a rrs quick release clamp for a rss ball head I just purchaised There are a few and I wanted top get the right one. I spoke to the first expert and he didn't know the difference of the clamps. So he put me on with a different Expert he didn't understand what I wanted. Then he told me I needed a plate. When I told him there were 3 clamps he told me I needed the wrong one. Then put me on hold for 20 minutes. Thank god I called really Right Stuff and told me the right one.
Both were very rude. I will never buy anything from B &H again. Always use Adorama there customer service are informed and Professional. I will go on every website to c share this experience.
Date of experience: October 8, 2018
B&H carries a complete selection of supplies for photographers of all types; they usually have the items in stock; and they ship quickly. Seldom if ever can their prices be beat.
Products used:
3-Ring Archival binders
Date of experience: July 14, 2021
B&H has one of the best web sites for viewing and ordering the stuff that you want.
I highly recommend them as the goto place to purchase your photo items.
Date of experience: March 20, 2019
Part of my order was not delivered. They chose not to fix the situation or help in any way. Buyer beware.
Date of experience: August 25, 2023
Morgan: Thank you for your order and this feedback. We regret your dissatisfaction. I've replied to you privately with more details in order to preserve your privacy. -- Henry Posner / B&H Photo-Video
I've been ordering from B&H for years and have had the opportunity to drop in once (I live on the opposite coast). They have a great variety of options and helpful staff. Shipping is prompt.
Date of experience: May 22, 2022
B&H has great prices and excellent customer service. I have ordered a lot of my photography gear from B&H and also my Apple Macbook Pro. I have always been satisfied with customer service and the speed in which I received my merchandise.
Date of experience: June 10, 2020
B&H photo is like the "Costco" of camera equipment. If it's got their name on it you know you are getting quality. But what I really like most is their COMPLETE description of item and reviews. I research every peice of eqipment I buy on B&H first. Never had an issue of any kind with any order. Been buying from them for years and have never been dissapointed. All orders arrive on time or early. Called or chatted with questions a few times and staff was friendly and very knowlegable every time. Keep up the good work B&H!
Date of experience: March 19, 2018
I have been looking for a lens to reach out and get better images and have been limited to my Canon 70-200 lens which has been quite good but limits ability to get the definition at the distance I have been desiring. So I bought this beauty, I will post a follow up after I get my hand on it, I can't wait.
Date of experience: May 9, 2019
As a professional videographer, B&H is my go to place for all my equipment needs. The staff is super knowledgable and answer all my questions and offer great solutions to any problem. They are truly the best, and I shop nowhere else. Thanks B&H!
Date of experience: July 24, 2019
On almost every order I get really quick even under the Covid 19. Of course there are some things beyond their control on backorders. Yet, my experience has been great. Out of all the numerous things I have purchased only one has been backordered.
Date of experience: August 3, 2020
Bought a great camera, Sony RX10 Mark IV and received a free 64 gig card, case, and a $100 gift card so I could buy a polarizing filter. Thank you B&H! Camera was delivered promptly, easy ordering. Have had great experiences with B&H.
Date of experience: May 27, 2018
Reliable and helpful.
My only complaint is B&H's delivery service in my area (Palm Beach County, Florida) which is UPS.
UPS always gives the day of delivery, but always between the hours of 7:00 am and 8:00 pm. Not great if I have to sign for delivery. Contacting UPS doesn't help. I never know in advance from B&H if I have to sign for delivery.
Date of experience: December 12, 2017
This is a one of a kind company that is a very honest, first class retailer. I first learned of B&H when I watch a 'Casey Neistat' you tube video (That Guy is crazy) anyway I checked out their website and started comparing prices (I suggest you do the same) hands down great prices. Sooooo, Casey you owe me.! (thats a joke).
Date of experience: May 12, 2019
I had bought a used/refurbished Nikon 300 2.8 lens that gave focus problems in low light so looked at the 300 f4 plus a 1.7x teleconverter. I liked what I read about the new 300 f4 with its Fresnel lens and small size and to my delight I found a 9+ rating 1.7x in the used section. Just what I wanted so I quickly bought both. For me it was such a productive shopping trip.
Date of experience: January 27, 2020
Excellent customer service - I recently purchased a Canon 5D from them and it was defective with bad autofocusing. They let me return it to them directly and sent me out a new one within a week. This company has wonderful customer service. I highly recommend it.
Date of experience: September 25, 2007
I've been taking my time deciding on which phone to upgrade too. I've been on a GSII unlocked version for far too long. After researching for days, i was lucky to stumble upon B&H. I finally decided to get the S7 exynos version and i couldn't be any more pleased. This phone is a beast! Wow! Thanks B&H for your service and great deal!
Date of experience: May 24, 2017
I bought my first ever Digital Camera on line, nearly 5 years ago. Always did my homework, hefted the Cams in Stores but until lately, if you ordered on line you could always get some really good bundles in the Internet Stores...
Bring in bhphoto which in my opinion could and should be the standard normal
In the Internet Store Industry... I have always gotten excellent service and product from this site, ordered everything from film to lenses to Full Packages of Digital Products including batteries, battery charges and Specialty Products for film cameras.
Their Customer Service and Product Guarantee is Number 1 in my book...
M
Date of experience: February 14, 2013
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
We regret this uncharacteristic experience and apologize. If we could ID the people here who disappointed you we would share this comment with their managers. -- Henry Posner / B&H Photo-Video