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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 2nd among Camera sites.
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After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
You helped me get started in a hobby/profession that I just didn't know where to start with. Thank you for all the detailed information on your products.
Date of experience: December 26, 2017
The ordering process is simple and easy. The product was available. I've bought this brand of bag before. It's lasted me for over six years with no problems.
Date of experience: November 30, 2020
B&H is a great company to deal with. All my orders were as expected and if not B&h customer service made sure I was happy. Can't ask for anything more.
Date of experience: January 8, 2018
Always have items needed in stock. Huge advantage is not having to pay sales tax since I am out of state. Already very competitive deals to start with.
Date of experience: December 26, 2017
Fast shipping and excellent service.web site is easy to navigate and prices are competitive. I would highly recommend B&H as they do not charge sales tax like Amazon does.
Date of experience: December 25, 2017
They have all the bases covered... price, ease of ordering, and delivery time. Ordered an unlocked Moto G6 and 3 months free unlimited 8 gig data service. What a deal!
Date of experience: June 4, 2019
Professional Staff with great pricing. B & H sells the highest quality media gear on the internet. Been using them for over 25 years and have never had an issue.
Date of experience: January 15, 2018
As always a fast, effective and very easy shopping experience
I will surely come again.
The B&H site is my goto place for everything photo and video related.
Date of experience: January 11, 2018
Best selection! Best prices! Service as good, if not better, than my local "bricks and mortar" camera store. They are always the first place I look for products.
Date of experience: January 16, 2018
I've always been very pleased with the selection, price, quick delivery, and quality of the products sold at B&H. You are my first choice for any product I want if I can find it on your website.
Date of experience: September 17, 2019
No other store really compares. Hands down for 15 years now, my favorite! I don't even shop around because I know I'm finding the best deal plus free shipping.
Date of experience: February 21, 2019
Unmatched selection, knowledgeable staff, competitive prices, free parking. What else do you need. And don't be intimidated if you're not a professional. They'll treat you like one anyway.
Date of experience: February 1, 2018
I'm a returning customer. Can't say enough about how easy it is for me to shop & purchase here. Excellent customer service and fast shipping. Never had any issues.
Date of experience: February 23, 2018
Just ordered a beautiful drone from B&H. Very easy process with absolutely no problems at all. Great price. Free shipping. If I had any questions, I could just call them. Why buy anywhere else?
Date of experience: February 26, 2020
This was so easy to order. Love your website and the ease of finding items needed, then ordering. Did not know there was a replacement battery for my camera, but now I know.
Date of experience: March 18, 2018
I decided to stop being lazy and just ordering everything from Amazon "by default". I've found that B&H is generally the best source for electronics in terms of both price and service.
Date of experience: March 5, 2018
I have always received excellent customer service from B&H. By phone, by chat. My orders arrive promptly. Their website is great. And to my knowledge they are not in bed with the NRA like Amazon.
Date of experience: March 15, 2018
I've never had an issue with anything ordered from B&H. Highly recommended. Their prices are competitive, and if you need advice before ordering, you can get it.
Date of experience: May 10, 2017
Has a well earned good rep. Carries a lot of stuff I can't get at home in Canada. Okay, you want 100 characters, not sure what else I can add to this though...
Date of experience: May 7, 2017
I'm a repeat customer - that says it all. Good prices, good product selections, and easy to navigate website. The whole shopping experience is positive.
Date of experience: May 3, 2017
B&H not only has the best selections at great prices. Ordering is quick and accurate. If we need to pick up in store they're just a few stops away. Free parking if needed. Who could ask for more?
Date of experience: March 10, 2019
I began using B & H in the 1980's when ordering was done by phone. There service has always been excellent and dependable. I feel as if I am dealing with friends.
Keep it up
Date of experience: April 22, 2018
Love the convenience of shopping on line. Always have what I am looking for from camera accessories to electronics. Shipping has always been as advertised
Date of experience: April 17, 2018
It gives me such pleasure to buy from B&H. They are efficient, great prices, and good people! Visit the store in person, it is an experience like none other.
Date of experience: April 19, 2018
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