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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
I've been buying from B&H Photo and Video for more than 30 years - that's before there were Amazon, the Internet, and the Personal Computer! I'd found them through print ads in magazines. They've always had great prices, excellent selection, and exceptional customer service. They are one of my go-to sites for electronics, photography and video equipment.
Date of experience: December 13, 2018
One of my favorite on-line stores. If you need photography gear, chances are they have it in stock. The web site is easy to navigate and is packed with information on products. Free expedited shipping and no sales tax to where we live in Oregon.
Date of experience: July 8, 2020
Have been buying from B & H for many years and never encountered any problems. Unmatched selection and knowledgeable staff. Always easy online order placement and quick resolution of returns or concerns
Date of experience: May 1, 2018
I have a computer building hobby (some might consider it a problem but what do they know). My wife is into digital art as a passion and small side biz. B&H has been a great resource for both our needs when it comes to equipment and getting knowledgeable feedback on newer products.
Date of experience: April 19, 2021
Replacing my 6 year older Mac Book Pro laptop to a newer model, with Apple Care of course,. Apple has the best technical support department in the business. Always pleased with our great service and premium products. I always enjoy shopping at BH photo video.
Date of experience: December 23, 2018
I love shopping B&H because of its product selection, knowledgeable customer service, hassle-free returns and exchanges, and quick checkouts at the store. Now I can add one more benefit: a painless online checkout.
Date of experience: July 15, 2020
My experiences with B&H Photo have always been positive. I've ordered a variety of items, including cameras, camera accessories, Apple watches, etc. Items are always packaged securely and arrive very timely.
Date of experience: July 2, 2017
Just ordered a blue yeti for the same sale at amazon that was recently dropped. Was happy to also receive free expedited shipping! Never used this site before but was glad to see a quick checkout experience with an easy to read layout. Will most likely be using again.
Date of experience: July 10, 2017
B&H Photo Video has an abundant variety when it comes to products and at reasonable prices. Each time I check for something that I need they have.
The quality of the product which is offered is top notch.
Date of experience: July 24, 2017
Quite a number of years now, that I have been getting all of my photo gear needs from BH. The prices are excellent, and their return policy is easy and no issues. If something is wrong/not right, they will fix it. You also can get access to staff with professional photography backgrounds, so significant no-spin support is available for choosing or using your gear. We needed to set up an in-house small studio lighting system for my daughter, about a year ago. The time that the lighting department spent with us on the phone, to figure out what we needed and how to use it, was amazing. For years, I bought from J&R Music World-they are great, too, but they went under, some years back. I was very nervous about picking a new vendor for my needs, after the demise of J&R. But after picking B&H, I never looked back. For low $$ or high $$ items, you can buy with full confidence.
Date of experience: August 2, 2020
Really isn't a better site out there for camera equipment. Customer service, selection and quality of products are all great. Prices are market, but it is my belief that in this world you get what you pay for.
Date of experience: July 17, 2009
I love this site! This store has got everything, and they have great prices! It's worth your while to check them out and save money on ALL your electronics needs... not just cameras. There's gadgets that I have never ever heard of, and B&H has got it.
One wish, as a Canadian shopper, is that they would list prices in Canadian dollars too. But, that's just one small wish.
Also, shipping is super fast, and always well packaged! Customer service is phenomenal.
About us: We are Interquel Productions, an independent production company.
Tip for consumers:
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Products used:
Camera lens, teleprompter, camera track slider
Date of experience: October 19, 2021
Easy site navigation, full product disclosure/description, excellent product availability, competitive pricing, and free expedited shipping delivered to my door in 2 days. Why get caught up in the black Friday madness?
Date of experience: November 23, 2017
I do most of my shopping online, especially for electronics. Some mix-ups might happen once in a while. The important point is when stuff happens, how easily you can access to a customer service rep and how quickly and fully your issue is resolved. That's why B&H Photo Video is one of the stores I occasionally visit, knowing that they're behind the items they sell.
Date of experience: November 27, 2017
Excellent range of products at competitive price made easily accessible. They almost always have what I am looking for and usually at the best price or so close I'd prefer to go with B&H. Packaging is consistently excellent.
Date of experience: January 1, 2018
Truly the best. Never had any problems. Great and simple return policy, excellent product info and unparalleled selection. Live chat feature is also a nice surprise. Really talk to a human with no wait time. They actually are experts on the products they sell.
Date of experience: July 20, 2018
I learned about B&H from family about 5 years ago and have been buying from them ever since. They've never let me down, pack every shipment very well and their customer service team is great to deal with.
Date of experience: February 13, 2018
You'll find quality items here that you can't find in stock with other online stores. The only thing that I would improve with this company is their shipping provider. Shipments sometimes come a day after the expected date, which can cause a problem if resources are lined up to help with setup and installation of the merchandise.
Tip for consumers:
This company does not limit the options on equipment choices. Some online stores will not sell equipment with universally high satisfaction ratings that compete with their lesser rated, but higher priced products. This store sells pretty much everything. You make the choice!
Products used:
We've ordered routers, cameras, audio gear, and pro music supplies from this company.
Date of experience: June 21, 2023
I've been a customer for many years and slowly, the number of camera stores seems to be drying up. But this site is still the absolute best! It provides the most detail for every product, gives you links to almost all of the compatible accessories, and when you post a question, both the manufacturer's representative and a B&H rep will chime in within 24 hours to give you a thorough answer, including helpful links. There is great value in signing up with their Payboo credit account, as it gives you discounts equivalent to sales tax. I will continue to come back here for all of my needs. They have the same price as any other retailer, if not better.
Products used:
Camera lens, video monitor, batteries
Date of experience: May 8, 2023
A co worker told me about B & H Photo when I was looking for a new camera. I researched what I wanted and B& H had the best prices for my actual needs. Everything I have purchased from them has been exactly as described on their site. Just placed another order today.
Date of experience: April 15, 2018
B&H has been a tech staple for me for many years... Can't say enough how great this business is... When I need something, I always go to B&H first, because they are on the cutting edge of technology...
Date of experience: July 1, 2018
I find ordering from B&H fast and easy. I've never had a problem ordering here. And, living in Philadelphia, delivery is usually one day, two days tops in most cases. I'm so far very happy with the service.
Date of experience: April 29, 2020
I have been using B&H for more than 15 years. Very consistent, extremely good customer service, their store in NY is like the Mecca for all photography geeks.
Thank You so much for everything you guys are doing!
Date of experience: May 2, 2019
Terrible experience with B&H. I ordered a remote flash trigger and they had two addresses on file for me, one of which I haven't lived in for years. For some reason, they defaulted to shipping to this old address. Once I noticed the error I immediately contacted B&H, who told me to use the FedEx "delivery manager" to change the delivery. When I attempted to do this, I received the following message: "Due to shipper restrictions, additional delivery options are not available for this shipment. For more information please contact the shipper." So basically, B&H tells me to contact FedEx, and FedEx tells me to contact B&H. What is especially frustrating is that I noticed the error when the package was right here in Sacramento, where I live. Yet B&H claimed they could do nothing. Thankfully I did not order something more expensive. I will never buy from this company again.
Tip for consumers:
do not buy from B&H
Date of experience: January 18, 2023
Have been using BH for over 10 years and have always found the best prices, outstanding shipping and courteous returns. Sometimes, they will even give you a small discount over the phone. Can't say enough nice things about this absolutely, all-round professional company!
Date of experience: June 22, 2010
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Zach: Thank you for your order and this feedback. We regret your dissatisfaction. During checkout we asked you to review the order details including billing and shipping data. As soon as you submitted your order we responded via email by sending our "Order Confirmation" message which included the shipping address we intended to use and offered a "modify or cancel" button for you to use to correct any error.
I am sorry you overlooked both these opportunities to correct any error. We shipped to the address you provided and regret it was not corrected when the opportunity was presented to you.
The order was shipped on 01/16. By the time you contacted us on 01/18 the package was in transit and it was too late to make the sort of adjustment you wanted.
In reply to our request, FedEx reported, "Wednesday, 1/18/2023 2:25pm. Delivery option requested Hold at FedEx On Site request received - Check back later for shipment status." -- Henry Posner / B&H Photo-Video