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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 2nd among Camera sites.
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After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
After several camera purchases, I know there is no where else I would go to purchase another one. Good products, great descriptions, best prices, and fabulous service!
Date of experience: June 2, 2017
Thanks for your help. Very informative response. I am never disappointed when I order here. Even the easiest questions are responded to with equal enthusiasm and expertise.
Date of experience: May 25, 2017
I have bought items from this store for many years. They have always had excellent selection and prices.
Without any doubt B&H is still one of the best
Date of experience: March 19, 2020
Best price, genuine article and fast free shipping. What else can you ask for! Have never been disappointed. The rare times I have needed to do a return it was without issues.
Date of experience: May 2, 2018
As a professional photographer for over 60 years. I have seen most of the New York City camera stores come and go. B&H is still around because of their knowledgeable staff and competitive prices.
Date of experience: May 1, 2018
Easy to navigate. Saved over $100 then buying at local computer store. Always love shopping at B & H photo. High quality equipment and service all of the time.
Date of experience: March 18, 2020
Prices are always competitive, support excellent and the reviews very helpful. I appreciate that they offer an extended return policy due to the holidays.
Date of experience: November 28, 2019
The tech toy store for adults makes best buy look like a dollar tree in comparison. Just wish they had more locations I'm not going all the way to network to visit their wonderland of goodies.
Date of experience: June 6, 2017
I'd give 5 stars if they didn't not close on certain jewish holidays. I do order a lot and find shipping fast and service relatively friendly, unless trying to return item.
Date of experience: June 5, 2017
B & H has a great website to order from. Straight forward and to the point. What I like best though, is all the shipping options they offer. Also an immediate receipt of purchase via email.
Date of experience: June 8, 2017
I always compare prices when shopping for my photo and video needs, and B&H usually wins, and most often get the sale in any case because of their outstanding service. They've never disappointed me.
Date of experience: June 7, 2017
I've ordered several items from B&H over the years, including new and used camera equipment. I've been very
Happy with my purchases. Always an easy ordering process.
Date of experience: August 19, 2020
Been buying equipment from B&H for 35 years and have NEVER had a bad experience. They even took back a used Nikon 300 2.8 with no argument. Great place with such good customer service.
Date of experience: June 27, 2017
Waited several months for Samsung to release this piece. B&H having it in stock immediately is no surprise. Always reliable, always out front. I like doing business with them.
Date of experience: June 18, 2017
So happy I found this site. My printer doesn't give me warning when print head needs replacing. Happened twice. I receive part in just a couple days. Thanks!
Date of experience: June 29, 2018
As a pro photographer, I have always made all of my purchases with B&H. They have the best customer service, selection, and prices. No need to go anywhere else.
Date of experience: July 3, 2017
Great website, have what I needed. Easy to process order. Past experience has orders arriving on time, and have had very few issues. Highly recommend.
Date of experience: July 18, 2017
Search is quick, image and description clear, check-out fast, confirmation email fast. My experience with this company at all levels has been Drama-Free thus far, (three years...)
Date of experience: July 13, 2017
Very easy on line ordering and the products come fast, well packed and protected. Great prices when comparing to other places. We have placed many orders with them.
Date of experience: July 3, 2019
Shopped 4 different sites B+H only ones to respond to my questions and offer more for less. This is a major Buy but those other companies must not have wanted my business. Thank you guys. Freddi W
Date of experience: October 19, 2020
I have purchased camera equipment from B&H for years. This is my first computer purchase. They had what I wanted in stock and could get it to me faster than the custom build from Apple. Same machine!
Date of experience: August 17, 2018
B&H has been so helpful not just as an online shop, but a community where I can do research, read customer ratings, and compare products. I always get super fast shipping, too.
Date of experience: August 3, 2018
I've been ordering from them since the late 90's. Never been disappointed. Always excellent prices and fast shipping. Customer Service is second to none!
Date of experience: August 14, 2018
Tremendous selection, fast shipping, well organized returns. No complaints, except for being forced to write a review when I really have nothing to say.
Date of experience: May 10, 2020
The website is easy to shop and find what you need. Clearly shows items that are in stock. Checkout process is a breeze. B&H always ships quickly. Great shopping experience every time.
Date of experience: June 23, 2020
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