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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 2nd among Camera sites.
This company does not typically respond to reviews
After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
The "ask an expert" responders really do listen and provide sensible, informed information.
Personally I value this and it is a tipping point in my purchase decision.
Date of experience: April 21, 2020
I've always had top notch service from B&H...when my local store does not have what I need, B&H is where I go...these guys rock
Date of experience: February 13, 2023
Fairly good selection (why no iPhones?) good prices
Free delivery.
Store closes too often, but bearable.
Have bought ALL my Apple stuff from them, for years.
Date of experience: April 28, 2020
I've been ordering from B&H for years. Never a problem. Great service. Merchandise shipped in perfect packaging. Fast shipping. Who could ask for anything more?
Date of experience: July 28, 2019
Customer service was able to help me quickly price match a product with no troubles at all! Great prices on all products, and no tax helps where I live as well! :)
Date of experience: July 25, 2017
Great selection, always great prices, perfect support - what more can you ask for. If you're ever in New York City you have to check out the big store - its so much fun!
Date of experience: August 10, 2017
Fast, cost effective and complete delivery information was greatly appreciated. This is the sire I will come back to from now on to order supplies.
Free shipping was a huge added bonus!
Date of experience: August 10, 2017
You can count on the consistency and customer service at B&H. Doing business with them has always been stress free. That is worth a lot, especially considering the competitive prices. Thanks B&H.
Date of experience: May 9, 2019
B & H provides best quality and an awesome easy to navigate website. They post all reviews which is very helpful, this allows you to make a decision you are comfortable with.
Date of experience: November 6, 2017
Mesmerized by all the cool stuff they have. Too easy to shop on line with B&H. What I want is a great long lens. Have to wait till prices go down more.
Date of experience: December 1, 2020
Over the past 20 years or so all of my electronic and camera purchases were from BH. Price and service are great; value is assured. Human-answered phones are another retail super PLUS.
Date of experience: January 2, 2018
I am a long time (5+ year) BH customer and am always pleased with every purchase. They give great advice too, as I also use them for some commercial purchases at work!
Date of experience: December 28, 2017
B&H often is our best resource for hard-to-find items. Often at a great price. Most recently, Fujitsu fi-7160 scanners were in stock while our other suppliers had none or wanted inflated prices.
Products used:
Fujitsu fi-7160
Date of experience: January 18, 2022
L bought my first digital camera from B & H in 2002. I was impressed with their physical in store operation then. 15 years later it is just as easy, and I do not have to go to New York.
Date of experience: May 12, 2017
Products & Services top notch, availability & shipping is outstanding. Would recommend this as your go to for all things Electronic.
Products used:
UPS Batteries
Date of experience: November 21, 2023
Being from NYC, but no longer living there - I've always known of B&H Photo as an electronics mecca, but who knew they'd become the best place on the internet to buy electronics, especially Apple products, at fantastic prices.
Date of experience: August 11, 2017
The best help i am not good with anything they walked me through my problem with care and understanding. B and H thank you. Order number ******* 01/02/22 thanks so much
Products used:
canong7x
Date of experience: August 29, 2022
I have purchased cameras, lenses, accessories from B&H via the Internet. Every order was accurately filled & shipped in a timely manner. I ordered a used lens that had an intermittent.
Date of experience: November 24, 2017
Always the same or better price than Amazon! Free shipping and no tax. I love them! I've bought all my electronics from them the past 2 years. Highly recommend this store.
Date of experience: December 26, 2018
Very happy dealing with B&H Photo. I try to order from them more than Amazon all the time. Returns & price matches are usually very easy, when we do need them.
Date of experience: September 22, 2020
BUYER BEWARE: TERRIBLE SUPPORT & Zero willingness to help with your order if there are any issues. B&H Takes Zero responsibility for anything its all about profit they don't care about repeat business or making the customer happy whatsoever.
I would leave ZERO Stars if possible, these people are DUMB AS ROCKS.
I spent almost $9,000 with this online shop since Black Friday and all they have done is cause problems and offer no help in resolving anything. I'm treated by customer support that it is MY PROBLEM that they make all these errors, their support representatives are incompetent.
Even the managers just read scripts back to you, it's pathetic. Terrible way to do business and keep treating people this way and you won't be around long.
Tip for consumers:
BUY ELSEWHERE!!!!!!!
Products used:
Doesn't matter - B&H Support is TERRIBLE
Date of experience: December 6, 2022
Great prices, shopping experience, advice, return policy. It's nice to visit the New York store, or to order from the website. B&H also bought my old gear for a fair price.
Date of experience: May 12, 2017
Always good quality products at competitive prices and top notch service! Love, Love Love B&H! They are my go to one stop shop. Super awesome! Hands down just can't beat them.
Date of experience: May 9, 2018
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
B&H Web No: 1090196616 Nick: Thank you for your order and this feedback. We regret your dissatisfaction. I am sorry we could not accommodate your request to redirect or reroute your order and apologize for your inconvenience. I responded to you in more detail via email. -- Henry Posner / B&H Photo-Video