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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 2nd among Camera sites.
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After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
Love the ease of shopping and you can checkout using PayPal credit. Fast free 2 day shipping to MI, long time customer for all sort of purchases over the years. Thanks
Date of experience: July 13, 2017
I shop with B&H Photo frequently - and continue to do so because I have not had any issues! Their product descriptions are accurate, ease of checking out is fast and easy!
Date of experience: December 18, 2019
Easy to navigate. Purchase flow worked as planned. No complaints! Staff was very knowledgeable and all questions were answered quickly and accurately.
Date of experience: April 30, 2020
Site is easy to use. Ordered 2 of an item and realized I needed 3 but created account after first order so we'll see if they put all 3 in same box. I will use them again.
Date of experience: July 1, 2020
Great website. Simple check out... quality all around. For at least the last five years I always come back to this site to make my purchase. Every experience has been super! I am from the West Coast.
Date of experience: April 22, 2020
I've been a BH customer for years, Always the best spot to buy photo equipment. Whenever assistance is needed staff is very helpful and fast. Check out the used gear
Date of experience: August 4, 2017
Their website has a fantastic amount of product information, reviews, and helpful articles. They carry an impressive array of products in stock, and the free 2-day shipping is pretty awesome.
Date of experience: August 1, 2017
Always a good service experience with B&H. I have ordered and received several orders in the past from B&H.
Pricing is very competitive with lots of professional products available. Thanks
Date of experience: January 19, 2020
Offers a good selection which is very competitive to other sites like Amazon. I often switch between Amazon and B&H, but most of the time I choose B&H because I know their customer service team is wonderful and their products are of high quality.
Date of experience: September 4, 2019
I have been using B&H for about 15 years and they have always provided great service, sound advice whenever needed, and an excellent selection of products at a fair price.
Date of experience: December 6, 2017
There's never a bad experience with B&H, they have quality and customer service is great! Would only buy from B&H for all my photographic needs. For camera expertise see Bernard!
Date of experience: February 14, 2020
Great experience! My First sale rep turned me over to PC pro who took more info and helped with the best SSD hard drive for my laptop. Great team work!
Date of experience: July 7, 2020
Great selection, reasonable prices and meets all expectations. Web site is easy to navigate. Ordered before from b and h never had problems and will oder again in the future.
Date of experience: December 18, 2017
We have dealt with B&H for 40 years... There's a reason for that. They are proven to be dependable, knowledgeable, reliable and accessible
Love you guys!
Art and Doris Smith
Date of experience: December 4, 2020
I had to call for some specs before I completed my order and got a quick answer. B&H seems to be constantly improving its customer service while maintaining reasonable prices.
Date of experience: March 15, 2018
I do my research on-line then always buy at B&H. Their prices are at or less than any other option and there's nothing I haven't been able to find there.
Date of experience: May 10, 2017
I've been purchasing products from B&H for a long time. I'd like to know if their are any benefits such as a points awards program for discounts on future purchases?
Date of experience: April 12, 2018
B&H offers a broad array of professional grade products all backed up with a support staff that is both knowledgeable and responsive to the customer. It's a great shopping experience.
Date of experience: July 1, 2019
Check other places if you want. You are better off staying with B&H. The best selection, equivalent prices, and terrific customer service. I like B&H.
Roy in Newport News, VA
Date of experience: March 25, 2019
Great service, fast delivery, items description very accurate. Ive been shopping in B&H since 2005 and every time i am impressed with their shipping service, pricing and support when needed.
Date of experience: August 10, 2018
Very satisfied with the website. Shipping is prompt and had no issues with any damaged package. I have on one occasion been given a discount to match the advertised price.
Tip for consumers:
Use Payboo cards for the savings
Products used:
Camera, Lenses, media cards.
Date of experience: February 22, 2022
My son has always been happy with his purchases. He said I would not be dealing with a third party such as Amazon or Ebay. I also like the free shipping policy and the quick delivery.
Date of experience: December 29, 2017
Competitive prices, great choice of items, excellent customer service. Unless it is food if B&H doesn't have you don't need it.
Products used:
Printer and ink
Date of experience: July 21, 2023
Always love shopping with B & H. I'm a newly minted semi-professional photographer, and they're one of the only groups that can match and beat the other big players.
Date of experience: September 26, 2017
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