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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 2nd among Camera sites.
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After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
I'm B&H customer for number of years. All I remember great service, knowledgeable
People, place that anyone will found help and understanding with respect. Wish you all great shopping!
Date of experience: November 5, 2017
I've LOVED ordering all my photography equipment from B&H and it's my go-to. Highly recommend! Quick shipping, have everything I'm looking for, and great service. You can't go wrong!
Date of experience: November 6, 2017
Frequently buy from these guys instead of Amazon.com. Sometimes Amazon sellers will ship non-genuine OEM parts, with B&H you know you are getting the brand shown in the listing.
Date of experience: November 20, 2017
Great company, great service, incredible inventory and competitive pricing. Every time I have placed an order it has been easy and is shipped quickly, without delay for in-stock items.
Date of experience: December 6, 2017
Fast Shipping, Great prices, very easy to work with if you have a return. Highly recommend. Used equipment is also rated appropriately. I have been extremely happy with them.
Date of experience: May 24, 2018
Always friendly sales staff. The only reason I did not give a 5 star is because they cannot give meaningful answers to questions pertaining to "refurbished cameras and lenses"
Date of experience: July 9, 2017
The service is impeccable. And there's no shipping/sales tax. What more can you ask for. I've been purchasing from B&H for over 10 years and never had an issue.
Date of experience: July 2, 2017
I inquired via email and got an answer back the next morning. Wrote after 6 PM the day before. Hopefully the WIFI extender will work for my surveillance system!
Date of experience: January 14, 2019
No matter when, where or what we order, B&H has the best price and solid delivery for our company. We rely upon their professional approach to our business needs.
Date of experience: April 21, 2020
Staff there have helped me with several acquisitions and, in one instance, actually steered me to a less costly option (that better helped me) than I had been planning on. Will be coming back often.
Date of experience: September 13, 2018
Probably a bit premature as I have not received my goods yet, but what a nice website and transparent process, with loads of info on all types of products. I will definitely shop here again.
Date of experience: December 3, 2017
Good prices, wish it would come sooner instead of 8 days; my only other choice was to pay for 1 day delivery at $82, how about 3 day delivery for $20 or something like that
Date of experience: December 1, 2020
I needed an inkjet maintenance box for my printer ASAP. They had it! No one else, even Epson had them in stock. I will be getting it the next day by air! Thank you B&H!
Date of experience: July 9, 2020
I have been buying from B&H for years and never have had any problems. Buying computers or cameras is great because you can review hundreds of items to get what you want without leaving home.
Date of experience: July 7, 2020
I cannot say enough about how much I love doing business with this company. They have pretty much everything you could ever need in the way of audio/video, and the customer service is top notch.
Date of experience: February 27, 2018
If you are shopping on price you will find that B&H is right in there. They carry pretty much everything out there, or can get it. Lastly, the customer service is great courteous and helpful.
Date of experience: May 17, 2018
I absolutely love B&H! It's my go to shopping place for any and all photography equipment. They always have some of the lowest prices, tons of deals, customer service is great, and delivery is fast!
Date of experience: May 12, 2017
They always have just what I need at a reasonable price. When I've needed help, they've been prompt and very helpful with great customer service. So glad they are here (and I live in Colorado).
Date of experience: August 16, 2020
I have been doing business with B&H for years. D1x, D2x, D90, D7100, Df, and now the D7200 for it's excellent buffer for high speed shooting of birds in flight. All from my favorite go to company B&H. I buy lenses, a GoPro camera, and all of my electronic items from B&H. They are not just a place to buy cameras and such, but how to videos on the products you want to buy. Educational seminars live on your computer. What at great place. Love this little... electronics shop. Thanks for being here.
Date of experience: January 15, 2019
Very highly recommended! I have traded with B&H for over 15 years and always can find the items I need in stock and at a great price. Staff are always willing to share expert knowledge!
Date of experience: October 31, 2018
I've been buying from B&H online for the past 25 years and for the most part, they get it right. Prices are often the lowest or at least competitive. Using their branded credit card gets me a discount equal to the tax I'd normally pay, and for me, that's about 10%. They have a pretty decent selection and they'll answer any questions, often without attitude or sarcasm.
The problems seem to occur with their shipping and shopping cart. They use the worst shipping service on the planet: FedEx. If you need it tomorrow, good luck. If you're willing to wait, your delivery window will generally be a 3-day span and they almost always deliver a day late. So unreliable. The other issue is even if you select next day or 2-day delivery, that only applies to the actual time the carrier takes, not the time it takes for your items to get picked and packed, which could take as long as 3-4 days depending on the days of the week you placed your order.
The other issue is their online shopping cart. Because they're Jewish and observe Shabbat, they close the online checkout Friday afternoon and reopen on Saturday. Unfortunately, if you put things in your shopping cart Friday night hoping to check out on Saturday, your items will sometimes disappear. Worse yet, if you add items using their phone app and later try to add more items or checkout from a web browser on another device, your items won't be there. Frustrating, confusing and poorly implemented.
Date of experience: January 16, 2022
The experience was excellent. Easy navigation throughout the website. Information hints helpful. On line order completed quickly. Highly recommend it.
Date of experience: June 11, 2018
First time ordering from B&H. Excellent selection from which to choose. Customer reviews and sample photos made researching quick and easy. Checkout simple with crazy fast delivery options!
Date of experience: July 31, 2017
I never wonder whether or not I'm getting a good deal at B&H, and I know that my merchandise will be shipped quickly. They're my go-to electronics shop.
Date of experience: August 18, 2019
Easy site navigation. Always a pleasure to shop here. Very good for technology and photo products of all kinds including for the electronics buff who likes to build.
Date of experience: December 13, 2018
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