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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 2nd among Camera sites.
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After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
Been a customer for over 30 years and still the most efficient and well-informed of all the photo/video houses. B&H is very hard to beat n this category.
Date of experience: December 4, 2017
So far, loving their inventory! It is a lot better than other sites. I've just ordered and waiting on shipping. Will update review as soon as it arrives.
Date of experience: February 13, 2018
I've had excellent service from B&H, cameras, storage media, camera bags, tripods, etc. I am very pleased with all of my purchases as well as their help service.
Date of experience: June 16, 2017
Good website, easy to use with great prices and fast service. I love how they allow you to customize your experience with notifications on out of stock products.
Tip for consumers:
Free shipping
Products used:
ASUS GeForce RTX 3060 Ti TUF Gaming V2 OC Graphics Card
Date of experience: June 19, 2022
B & H Photo is a great resource for anything photo or computer related. I always check with them before looking anywhere else. Great Staff, prices and selection!
Date of experience: August 31, 2018
Great prices and fantastic service, I will keep coming back. If you're in the nyc area shipping is especially advantageous, often next day for the expedited shipping' option.
Date of experience: March 27, 2019
Online order placed with no problem. Happy to say that this is the norm for B & H. Recommend this website to anyone who asks about photo/electronic equipment.
Date of experience: June 28, 2020
B&H continues to fine tune their service, be it online, chatting, in-store or placing an order via their site. This purchase could not have been faster or easier.
Products used:
Apple magic mouse
Date of experience: February 4, 2021
Excellent service, items are sent on time, and this is a great place to buy my electronic products. I have never had any issues with the items I have purchased from B & H.
Date of experience: November 8, 2017
My first order was really easy to place, the software even alerted me that I mistyped the credit card number. Although I didn't use it I liked the idea that they offered to split the charge on to 2 CCards.
Date of experience: December 19, 2017
Love shopping BH! It's my "goto" for all electronic gear. In the rare occasion I need to speak to Customer Service they have always been extremely helpful. Will continue to do business with BH!
Date of experience: December 13, 2017
Always a pleasure buying from B&H. They are my go to vendor but this could change if they keep asking me to enter in more characters so the review is at least 100 characters
Date of experience: July 8, 2020
Been ordering from them for over 30 years, never disappointed! Online ordering is very easy and they always have what I need. Customer service is always really helpful whether it's by phone or chat.
Date of experience: March 13, 2018
I always find great deals at B&H site. They are quick and professional. I also like to buy my toner cartridges from my Brother Laser printer here. You cannot beat their prices and service.
Date of experience: April 30, 2018
B&H Photo Video is the best place to get anything you need for any king of photographic media. Customer service knowledgeable and friendly. I get all of my equipment from them if I can.
Date of experience: July 6, 2018
Used a search engine to find item I wanted. They had the lowest price and check out was quick and easy using PayPal. And they offer Free Shipping! Completely ideal! Fingers Crossed! Thank you!
Date of experience: July 12, 2017
I have purchased a 65" 4K Samsung LCD TV, an ASUS laptop, and many numerous other big and small items. I always received exactly what it was I thought I was ordering, and it always arrived in great condition. Even the big TV. Being from the west coast, the free expedited shipping and lack of sales tax are bonuses.
Tip for consumers:
This is a very legit site. Not one of those fly by night bait and switch sites.
Date of experience: September 24, 2017
BHPhoto has a big selection in what I need for photographing, and they offer electronic remedies as well, for instance the two portable USB-C powered SSD's I just bought. Their Customer Service answers quickly if asked. Very good service as always from BHPhoto.
Date of experience: April 30, 2021
Sonos is giving 15% one off discount (for its 15th Anniversary) on its players which can be purchased in many retailers like BestBuy etc etc. BHPhotoVideo is not one of them. Upon asking for price matching in Live Chat, I was told it was not possible to match.
It is bad that a popular BHPhotoVideo cannot offer this 15% discount
Date of experience: September 5, 2017
Used it many times. No wait time for calls. Great help in any question on equipment and beyond. Professional staff with good information on any related topic.
Date of experience: July 19, 2017
While it's easy to go to Amazon, and we all do, B&H delivers a great level of service for those of us who can easily make a mistake with all the technical incompatibilities in today's storage and network products. I just completed a call with B&H and the rep explained exactly how to connect the components of a Synology NAS and upgrade it to 10 gb ethernet.
Tip for consumers:
do not hesitate to confirm speak with the product reps.
Products used:
10 gb switch, and Synology expansionn board for two 10gb ethernet ports
Date of experience: July 24, 2019
I wish all commerce sites could be as efficient and easy to use as B&H! Detailed product information and simple, quick checkout makes this my one and only stop for pro video gear.
Date of experience: July 31, 2017
I have always found the photography items I need, or want, at B & H. Great selections and prices. This is the number 1 place to look for all of your photography needs.
Date of experience: January 9, 2020
A great site for photographers and easy to use. All of your photographic supply needs are here and easily found and compared. Good specifications helped me to find what I needed. Thanks, B&H!
Date of experience: August 31, 2017
My experience as a Canadian customer has been totally satisfactory. The shipping is fast and accurate, and in most cases faster than mail order from Canadian vendors.
Date of experience: November 19, 2020
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