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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 2nd among Camera sites.
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After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
B&H had camera equipment at prices that appear to be what Amazon sets its prices to in order to be competitive. However, they have (at least in my New England location) faster free shipping than Amazon, possibly even Prime.
Their lens line-up is easier to browse than any other site I've used, and they seem to attract a more professional crowd, so the product reviews on their site are more helpful as well. The related product recommendations are unobtrusive, relevant, and possibly even hand-picked. I didn't spend much time on the site because every step of the process was streamlined and not desperate to squeeze more money out of you with add-ons.
I produce online video so camera equipment is a vital part of the business. The lens I bought today is a fixed 50mm Sony lens that I will likely be using exclusively in my studio for green screen work. This is my first purchase from B&H, but I will most likely be selecting them for future purchases. Budgets are tight, so if I can get equipment much cheaper elsewhere I will, but if I have to pay 2% more to get things from here, I'm willing to for the better experience and fast shipping. I have never been affiliated with this or any competing company, and since I make automotive content, odds are that won't change in the future, either.
Products used:
Sony 50mm Prime Lens
Date of experience: June 14, 2022
B&H has been my Go-To resource for video gear for over 20 years. Never ever had a problem that they did not take care of quickly. They have the best selection of tools and a solid support staff.
Date of experience: November 23, 2020
This is an excellent company with a very user friendly website! The products are of the highest quality and at fair prices. I have been using B & H for over 20 years and have never been disappointed.
Date of experience: December 7, 2020
I thought I had an issue with a drive and they processed the RMA with no hassles at all. I did further testing and it turns out it was the equipment it was hooked up to, not the drive. I emailed them to cancel the RMA and again, they responded quickly and professionally. Now I'm buying 4 more the drives for rotating backup purposes. FWIW, I would rather deal with a smaller business than Amazons or Wallyworlds when I can. The price on the drives matched the big-A's price and shipped them for free (without making me join a $100/year prime service). Why wouldn't I buy from them?
I found them from a posting on SlickDeals. I'm glad I did.
Date of experience: February 14, 2020
Great place to buy from - great place to buy the new cannon camer from dlsr shooters. Cannon has a camera that shoots 21 mil pic. And shoot in hd. The only problem is that the stick price is $2700.oo just for the camera with no lens. A 400mm lens cost over $1700. 00. Wow this camera cost as much as a used car, but you can't drive it.
Date of experience: January 11, 2009
Lately, with the popularity of space sims such as Elite Dangerous and Star Citizen. HOTAS controllers are coming at a premium price. B&H Photo has been one site that I will gladly return to over and over to get fair prices on my HOTAS controllers. I have purchased 2 separate HOTAS controllers from this site and they have the best pricing around. They actually sell for MSRP which is unheard of right now. Thank you B&H for not price gouging the consumer!
Tip for consumers:
Best price I have found for HOTAS controllers around.
Products used:
HOTAS controllers.
Date of experience: February 3, 2021
I live in Brooklyn, NY so most items I received free next day shipping, better than amazon prime and you don't need to be a member and pay membership fees. And their prices and selection are great!
Date of experience: February 12, 2018
I browse B&H's web site very frequently and place immediate orders or add the item(s) to my Wish List and wait for price drops as I can. Shipping is very fast and well packaged. Never a doubt!
Date of experience: March 6, 2018
Excellent product line, fast shipping, and fair pricing, what's not to like? Live Chat is very helpful and good to know that your dealing with someone who knows what your talking about.
Date of experience: January 5, 2020
Very good customer service. I even selected three day shipping and received in two. The price is always the lowest compared with other merchants. I have to say they are the best
Date of experience: January 19, 2014
So much stock and never got a shipment error. Thumbs up B&H.
You are awesome in every way. Be it price or service or buying an item from B&H it's so easy.
Date of experience: November 21, 2017
Love it that you will have covered custom and taxes for item I bought. I am not crazy about UPS doing the delivery though? I have often had problems with them.
Thanks
Date of experience: January 8, 2018
Have purchased many items over the years from B&H. Prices are always competitive, and the knowledgeable staff and customer service can't be beat! Do not hesitate to do business with these people.
Date of experience: January 21, 2018
As always B&H has an incredible selection and super fast delivery. On the few occasions I've needed to return an item for a refund or credit, it has been a seamless process!
Date of experience: February 6, 2018
I order my micro cards from B&H all the time.
I believe they have good quality at a fair price.
They carry items which is sometime hard to find in my area.
Date of experience: March 1, 2020
Where else can one go and get 99% of the photography and computer needs at fair prices and have them delivered in 2 days free. All I can say is thank you
Date of experience: February 13, 2018
I was eyeing on some of the items and placed them in my cart but I didn't purchase yet.
When the better price comes up, B&H alerted me. I like that service.
Date of experience: June 7, 2017
Great place to purchase gear. I always get excellent service and will always come back here! I have been a Canon owner for years and still believe in the full DSR experience!
Date of experience: July 8, 2018
B&H has been outstanding to work with on the several orders I have placed. Prompt service! They have a terrific selection, love the free shipping, choose B&H over Amazon for this product.
Date of experience: July 11, 2017
I have been purchasing from B&H for 20 years - both as an independent and managing media producers. I could not be happier with the service, price, and compare/contrast options on the website.
Date of experience: August 28, 2018
Have been purchasing photography equipment for quite a few years now and have always had great experiences. Thanks for all that you do! So far, so good! Keep up the superb work!
Date of experience: May 3, 2020
The text chat feature was great. Dan W. Was very responsive and helpful. He jumped on immediately and I had my correct order placed in minutes.
Date of experience: May 16, 2023
Fast, super easy. Best prices around. Great selection, good descriptions and fast shipping. This is the best place to order any photo, video or similar products.
Date of experience: November 7, 2019
Best place, they always have everything, ship fast and have very competitive pricing. Will be returning again! Great customer service with info and returns! Thank you!
Date of experience: February 5, 2018
Quick to order items needed and review additional products in the category searching. I have ordered numerous products from B&H and had little if any problems.
Date of experience: February 25, 2020
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