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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 2nd among Camera sites.
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After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
The staff at B&H Photo is very knowledgeable and friendly. No question is too basic. They help you find the right equipment even if you don't know what you're looking for.
Date of experience: June 19, 2018
Always great. Fast Shipping. Been using them for years for all types of purchases. I've never had any problems with these folks. Im 59 and started using them in my 30's
Date of experience: August 12, 2018
It's harder to compete with behemoths like Amazon these days, but B&H does it, with quick and great service. If you're looking to support other businesses online, here's one to choose.
Date of experience: August 30, 2018
Ditto, my order process was quick, easy and painless... Like all my other dealings with B&H... Just wish I had the $$ to purchase a Pentax K-P but alas I am too poor...
Date of experience: November 26, 2018
There are lots of options but I keep coming back to BH. I just wish they'd offer free, expedited on all the expensive toys I buy. "Expedited" is not FedEx Ground.
Date of experience: November 26, 2017
I'm making a computer for a friend. B&H has the right Intel NUC bare-bones computer, the solid state drive I wanted, the 8 gig of memory I wanted and an install-version of Windows 10 Home. And because an order placed on B&H Monday 3:15 PM ships the same day, I'll get it on Wednesday in Massachusetts. What a company! Anyone between DC and Boston should only shop at B&H.
Date of experience: August 26, 2019
I believe B&H has been one of the best places for profissional like me to buy photography equipments, Nowdays I buy other itens outside photo world and the experience is always great. Congratulation B&H.
Date of experience: July 26, 2019
I Ordered a nikon z6ii mk ii thinking it was a US warranty. Come to find out, it's a gray market and the way to find out that it is gray market is to look in "what's in the box section" and see where it says BH warranty. That's what read between the lines actually means because they will scam you into paying full price for a gray market item. Once I found out it was gray market, I called and spoke to a manager that was condescending and spoke down to me making sound like a liar. When I asked where it indicated it was a gray market item, he said it was under the "mirrorless" word in the description page. When in fact it never did, then he says you have to look at it from your browser and not your phone. I order from my phone, all the time and it never indicated it, on there. Long story short, I am never buying from them again because there are plenty of other stores that wouldn't scam you into thinking you're buying US warranty item. B&H, I've been ordering from you for over 20 years and it will stop now. I also spoke to another manager and he wasn't any better. Sure he was apologetic but that's no good! I hope you shop around before going to them! Never again!
Tip for consumers:
Buy somewhere else
Date of experience: March 24, 2023
B&H sets the bar for on-line retailers. Awesome website, Fast shipping, A+ customer service, friendly/professional phone reps, A+ return policy. I enjoy shopping at B&H!
Tip for consumers:
Don't waste your money shopping anywhere else - B&H is THE BEST on-line retailer.
Products used:
Numerous photography related products.
Date of experience: February 22, 2019
Decades ago I started buying film and film cameras in person from B&H when I was in NYC, or out of the catalogue while traveling. Now all my digital cameras and digital related purchases are on the internet (or in person when in NYC). From 35mm film in plastic containers to XQD cards I have never been disappointed with B&H's prices or service. I do not plan to change a thing..."it's not broken".
Date of experience: December 27, 2017
Can't beat Amazon's return policy which doesn't deduct shipping fee, and it's extremely slow to post returned items that Amazon post immediately after shipping out.
Date of experience: December 27, 2017
B&H is the absolute best... products, prices, website, reviews, support, staff, shipping, etc. For both pros & consumers, this is the place to shop. Period.
Date of experience: June 8, 2018
I've been a B&H customer since mid 90's. Never had a single problem, excellent customer service and great prices & product availability. Highly recommended A+++
Date of experience: July 13, 2018
My experience with B&H has always been great. Since I live in CA, I don't pay taxes on my purchase and shipping is always expedited and free. I just purchased a Macbook Pro with TouchBar and I think I saved $400! Can't complain about that!
Date of experience: November 27, 2017
I've been purchasing items from B&H (mostly Sony products) since 2004. Always the
Best prices, service, and delivery. I always tell my friends "I bought it from B&H".
Date of experience: November 26, 2017
I've never had a bad experience with B&H. Online or in person at the store, great help. I need to buy in person more! Thanks!
Jeff A.
Products used:
Cameras, films, audio.
Date of experience: January 30, 2023
I've been a customer for years. Very consistent positive experience. The couple of times when something was wrong the customer service team corrected in a timely fashion
Date of experience: October 20, 2020
I'VE BEEN A B&H CUSTOMER FOR MANY, MANY YEARS. THEY NEVER DISAPPOINT. THEY HAVE WHAT I WANT AND EVEN A FEW THINGS I DIDN'T KNOW I WANT, IT'S ALWAYS DELIVERED PROMPTLY AND IN GOOD ORDER AND ON THE VERY FEW OCCASIONS THAT I HAD TO RETURN AN ITEM, IT WAS EASY. I TRULY LOVE DOING BUSINESS WITH THEM.
Date of experience: September 10, 2020
I buy thousands of CDs. B & H has always been pleasant to do business with.
Fast shipping, packaged well, good quality cds, the best prices of anywhere.
I'm very happy to continue with them.
Date of experience: September 29, 2017
It was a smooth purchase and got my goods when they said I was going to receive them. They used extra care to protect my hard drives from damage in transit. Very happy so far.
Date of experience: May 21, 2017
B&H has excellent customer service and even a good price match guarantee policy! I chatted with sales and told them if they could lower the price of an item and they did! Simple as 1-2-3!
Date of experience: May 9, 2018
B & H has offered constantly great council, service and pricing. I have purchased video, lighting and sound equipment from them and am confident in the quality of everything I will have to work with.
Tip for consumers:
Their support people are great! It's worth a call if you have questions about the equipment you are purchasing.
Products used:
Lighting equipment, sound equipment, video equipment
Date of experience: December 28, 2020
Always easy and lowest price. Ive been buying for years and Ive never had a problem with B&H. Unless it was Saturday. JUST kidding I know better than to try to order on Saturday. :)
Date of experience: October 21, 2020
Our go to place to shop, amazing selection of the items we need and with others don't have a hard to find item they not only have it in stock but with super fast shipping
Date of experience: May 11, 2020
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
Steve: Thank you for your order and this feedback. We regret your dissatisfaction. My colleague Brian, our Senior Manager | Marketing Customer Advocacy, reached out to you by telephone to discuss this situation and explain. He was also able to provide an Alltstate 4-year new camera extended warranty at no charge. We are grateful for your recent subsequent purchases and for your restored confidence in us. -- Henry Posner / B&H Photo-Video