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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 2nd among Camera sites.
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After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
I searched for a camera store that had the brand new Fuji XT-4 silver camera in stock and was excited to see B&H had what I wanted in stock! B&H is a great store to do business with and I will return yet again to buy all my camera needs with them!
Date of experience: September 3, 2018
Bought eclipse glasses, reasonable price and great shipping options. Made the mistake of buying fake glasses on Amazon then found reputable dealers online and this one was easy and fast.
Date of experience: August 7, 2017
I have bee shopping for almost ten years. B&H has the best gears, great pricing and discount, user-friendly website, easy order... Just the Best... I am not even looking elsewhere!
Date of experience: January 19, 2020
I have used B&H for many years and have always been satisfied with their service. Their knowledgeable staff takes the stress out of making decisions between brands and price points.
Date of experience: September 15, 2017
I love buying all my cameras and gear from these guys. They are quick and very helpful when it comes to questions and service. I will forever be a customer.
Tip for consumers:
Buy from these guys if you want the best products and fast reliable service.
Products used:
All of them
Date of experience: May 15, 2022
Quick customer satisfaction, great choices, great prices. Often I go to B&H first, before even doing an on-line search for the best price. Very happy - keep up the great work!
Date of experience: October 18, 2018
I spent over an hour trying to use the bestbuy website. I did an internet search and found your site. 5 minutes later, I had completed my order. Thank you!
Date of experience: November 22, 2017
Awesome selection, prices, and website. Always fast and easy to get what I am looking for. Highly recommend to anyone not wanting to waste money, time or effort. Great stuff.
Date of experience: November 10, 2021
B&H typically always has the best prices and the fastest shipping. I love to visit the NYC store as they literally have everything you could ever want related to electronics.
Date of experience: January 8, 2018
For years I have purchased various items from B&H Photo Video. All purchases have met or exceeding my expectations. Several of my peers have enjoyed the same online shopping experiences.
Date of experience: March 14, 2018
Been trading with B&H long before the internet. Can't be beaten for selection, price and service. I always compare with other "on line camera" sellers -always end up at B&H.
Date of experience: November 26, 2019
I very much enjoy shopping online with B&H because they not only have great prices but they give you you more product details and support than most other online services.
Date of experience: May 10, 2018
Great video chat with agent. Stephen M was very patient, courteous and effective. With his help I was able to set up the camera appropriately for the task at hand..
Date of experience: August 16, 2020
This is the place to buy an iPad. The only thing missing that you can get from Apple is engraving. I saved almost $400 on my iPad + accessories order.
Date of experience: May 22, 2018
B&H has genuine products at your finger tips, No hassle shopping, No crowds, No public transportation, traffic or parking problems. Delivered to your door the next day in most cases,
Date of experience: November 26, 2018
I am an educator and always recommend B&H to my students. Their service and prices are the best! They have earned my recommendation for making the purchasing process so easy.
Date of experience: May 4, 2020
Searched for a 2 bay NAS to replaced my aging WD My Book Live Duo. This one seems to be the best overall replacement with respect to cost, performance and availability! By the way, the order process way way easier than and more expedient than ANY of the others!
Date of experience: February 5, 2018
I LOVE how easy it is to order from this site, my only qualm with them is shipping on time, but I don't think it is B&H's fault, I think it is the carrier they use. Any way, great company to work with.
Date of experience: March 14, 2018
Their online customer service leaves A LOT to be desired. I ordered a set of photo paints from them about a month ago and when these arrived I was greeted by a box of broken glass and spilled red paint. I was very unhappy since I needed these and can't get them locally and now had a huge mess on my hands. I was just glad that none of my photo paper ordered was exposed to the paint. I asked to return just the broken color so I could use the rest but was told I needed to return all. I did so and was told the replacement set would be packaged better. When this arrived I knew before opening the box that we had an issue because you could hear the paints rattling around in a box much too big and not protected in bubble wrap. I opened the box to find the same mess (except orange this time). B & H refuses to give me a partial refund for this debacle and seems really insincere about their mistakes so now I just am waiting for my next set of broken, messy paints in a box of glass shards to arrive. I won't be doing business with them after this.
Date of experience: June 17, 2014
I've purchased several monitors for our office from B&H Photo when they have them on sale. Saved a lot of money on some very high quality monitors over the years. If you're on an Apple MacBook Air (2013 or later) you can run the LG 34" ultra-wide at it's native resolution (almost 4k)! The LG Ultra-wide is an amazing 21:9 aspect ratio monitor and it works great for office work laptops! Get the correct model with Thunderbolt 2 connectors: 'LG 34UC98-W 34" 21:9 Curved IPS Monitor'. There's also a newer USB C model, but that's only going to work well with later model Apple computers with USB C connectors. The model listed herein is the best model for owners of slightly older Apple laptops. Anyway, just wanted to slip that bit into this review about how much I've enjoyed purchasing from B&H over the years. I think they are a great place to buy stuff online. When they're having sales, they can even undercut Amazon!
Date of experience: November 24, 2017
B&H is my go-to place to buy electronics and photo equipment. I check Amazon, but at leat 9 times out of 10 I get a better deal with B&H, plus free shipping, etc.
Date of experience: December 10, 2017
Over many years of shopping at B&H I have always been satisfied with their prices and service. Only recently have they started charging tax even though the product sells and ships from NY.
Date of experience: July 2, 2017
I just bought a Metz Mecablitz 26 AF-1 electronic flash for my Fujifilm digital camera. I've been looking for a reasonably priced TTL flash for my camera. I do hope this flash will be a good addition to my camera equipment.
Date of experience: December 18, 2017
Great prices - hard to beat - excellent service; what more can one ask for? For any electronics, B&H Photo is one of the first sites I check and I usually wind up placing my orders with them.
Date of experience: May 16, 2018
Disgraceful service! Check out their regulations governing online purchases. They claim to accept returns for any reason but have a link to a laundry list of exceptions. BUYER BEWARE.
Tip for consumers:
Their service is best described in the attached picture.
Products used:
None! I will NEVER BUY FROM THESE PEOPLE.
Date of experience: March 14, 2022
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Thank you for your order and this feedback. We regret your dissatisfaction. Your report glosses over several issues, First, our FAQ specifies that non-returnable items include "Opened computers and computer software — original packaging cannot be unsealed." Second, we require a return authorization be requested and sent to you to initiate the return process. Third, we do not cover the cost of return shipping unless the reason for the return is our error or a product which was defective or damaged on arrival. Being "disappointed in the performance" does not suggest the product is defective. To suggest otherwise is disingenuous.
Your advice should say, "be sure to read their online rules COMPLETELY BEFORE buying anything from any online merchant!" Apparently we received this review from you because you failed to follow this excellent advice. -- Henry Posner / B&H Photo-Video