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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
That user survey must be getting put to good use, because my experience just gets better. Everything I need to know or see is right there. Most recent tweaks to the checkout have made it less confusing. As for customer service, I had an issue with an order and called CS. They were on it! The customer service rep kept me updated on the situation it was awesome. The one thing lacking are more user reviews, and thats not so much a site problem as its a user problem. Overall Id say Im more than pleased with my ecommerce experience.
Date of experience: July 10, 2017
I'm a professional photographer and have been a long-term customer of B&H (since the early 70's) for photo, video, some audio, accessories, lighting & other studio gear. I've used their excellent website as a learning tool for products (and techniques) new to me.
Date of experience: December 19, 2019
I've been saving for my nifty fifty lens for a long time. The $50 gift card incentive really makes the sale, and B&H has really upped their efficiency game with shipping, where possible. Support U.S. camera stores!
Date of experience: August 4, 2020
Whether placing a phone order or working on line, we never have difficulties when ordering photo items from B&H Photo Video. It works well and quickly and you do not have to play guessing games. The reviews of items are also quite helpful.
Date of experience: March 18, 2018
I've been dealing with B&H for about 20 years now. This entity is the consummate business, with regard to my photographic needs. Their exemplary products, service and website have made my experiences productive. They have never disappointed.
Date of experience: June 2, 2020
This is not my first or second time ordering from B&H, in fact my company uses their services quite often for many of our technology needs on a regular basis. They have great prices with an even greater selection of products that we use on a daily basis.
Date of experience: March 23, 2020
Don't bother shopping there. Move on...
Online purchase made on Jan 4th. Email receipt indicated item would be shipped in 7 to 10 business days. I called several times for updates and on February 4th was told the item status was now on back order. Interest free loan scam... What a joke...
Date of experience: February 4, 2014
A great experience! Consistently B&H offers the best in the selection, pricing, and service. With that combination, it only makes sense to return when the need arises. I love there daily special offering that they email, but sometimes I might love them a little too much for my budget. You can purchase without concern because if it doesn't meet your need, they will help find what will!
Date of experience: June 18, 2020
I've been doing business with B&H for many years now. I've ordered a lot of items over the years some big and some small. They are always priced well and if an item happens to be one of their "Daily Deals" you will most likely NOT find the item anywhere on the web for less money. Today prior to this review I bought a small item for!/2 the price it was on Amazon--50% cheaper!
The one area in which this company really shines is customer service. I've had to contact them on several occasions and it's always been a great experience. I don't think I've ever dealt with a company that has so many people on staff with the level of technical experience that B&H has. They really know their products and have helped me out many times.
Date of experience: January 10, 2020
I live in Florida and over the years I've purchased many items on-line without hesitation. I have never experienced any problems. These folks are honest, responsive and dependable. Highly recommended.
Date of experience: June 19, 2018
I have been buying things there for years. It's always gone well and the one instance where something was damaged on arrival they sorted it out promptly. This order was an assortment of odd's and ends I needed, filters, lens hoods etc. The prices were fair, everything was in stock and the 3 days freight was free. Hard to beat.
Products used:
Several filters, lens hood, adapters.
Date of experience: January 23, 2022
I stick with B & H knowing that their prices are always competitive. I also know that if there is a problem, they will help me solve it. I can find even the most obscure items on their website... I'm too much of a "system freak"... finding even small adaptors, etc.
Date of experience: June 4, 2017
B & H always has the best prices vs. buying in California, especially since when no sales tax is charged. But the online shopping is so easy too, can't wait to check out the store on my next trip to N. Y.
Date of experience: January 10, 2019
Their website still has problems with iOS, but it's getting better. Prices are good, phone service is better than it ever has been in the past, and shipping and returns are quite good. I like that they stock much more than either of my local camera stores. I use B&H exclusively for big ticket' items.
Date of experience: November 5, 2018
I've purchased many items from B&H through the years and have always received excellent service, good competitive pricing and no issues what so ever with the products shipped to me. I can't ask for much more from my source for photographic equipment!
Date of experience: July 26, 2017
As much as I love buying from a local camera store, a lot of the time the product has been opened/returned/used in some slight manner. Usually not a big deal until you consider how much you're paying for it. B&H because they are such a large volume dealer, never has this problem. The product you get is always brand new and in perfect condition. Add easy ordering and great customer service, and it makes me love them so much more =) Do yourself a favor and skip amazon and best buy and just do it right and shop here first.
Date of experience: February 7, 2019
I spent a bit too much time the other night looking through tripods. It was helpful to use their site to compare different tripods, look up alternate reviews online, and still come back to find the cheapest price available here. Would recommend
Date of experience: October 24, 2018
Many orders over many years. Absolutely dependable. If used equipment is rated, the rating is accurate. I have never been disappointed. Honest, useful help on line and in store. Thanks and kudos to B & H.
Date of experience: June 19, 2020
B&H stands out because it is still privately owned and the company carries value to its customers with honest services. When corporations care more about their stock holders than their customers it shows. I have moved off Amazon and onto B&H for all digital product purchases. They have always come through.
Date of experience: August 6, 2020
I needed another eyepiece for camera. Didn't know if B&H would be interested in furnishing such a small item. Size and price. Sent email. Returned in two days with search number. I purchased and went ahead and pick out couple more items than normally would not have bothered with at time.
Date of experience: October 27, 2017
The website was laid out perfectly, found what I needed and made it very easy to purchase. I also liked that it was about 20-30 dollars cheaper than Sweetwater. 2 day free delivery didn't hurt either.
Date of experience: November 1, 2021
One of the best co and web sites i used. I have gotten all my stuff here. TV, cameras, printers, scanners, and all Epson supplies. Not doing much know that i am 83. Soon you guys will be losing a good customer. You wanted 100 words so you got it...
Smokey
Date of experience: February 11, 2018
Trust them, it's worth it! I have ordered multiple items on several different occasions and have not been disappointed. They ship the product immediately and well packaged, which makes for a happy customer. I am now a dedicated and loyal supporter of this business. Thanks B&H Photo!
Date of experience: March 20, 2018
B&H Photo Video offers the best variety of high quality electronics, great customer service (live chat, email, phone), the reps are quick and knowledgeable and make sure that all concerns are answered efficiently and promptly, the prices are amazing, they offer free 2-day shipping on a lot of orders, and my service with them hast jus been great. I ordered my item like a week and a half ago, it was shipped that same day, and I received it in 2 days new as promised, in great packaging. I was also contacted if my service was adequate and if I had any other concerns. B&H Photo Video is the Premiere Online retailer for electronics. I will definitely be doing business with them again.
Date of experience: May 8, 2017
I buy and sell all my photography gear through this site. Love it! Wish someday I get to be a winner in one of their gift card give away! :) Seriously though, they have the best customer service departments that I have ever worked with and they really do have competitive prices.
Date of experience: June 12, 2018
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