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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 2nd among Camera sites.
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After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
Incredibly knowledgable staff. Best equipment. I have purchased photography and printing equipment from this store for over 16 years. Cannot recommend them highly enough! Five stars.
Date of experience: May 5, 2017
Outstanding customer service with quick shipping of the components for my new computer build.
Very satisfied with there sales department staff!
I will recommend and use them again.
BillH
Date of experience: May 14, 2017
I cannot speak highly enough of B&H Photo. They do everything right. I have purchased lenses, computers and now, an underwater flash. Best shipping to the USVI.
Date of experience: July 29, 2018
The quality of B&H is unsurpassed by any other dealer that I have ever defeat with. Their reliability, availability, professional attitude and attention to customer needs is unsurrpassed
Date of experience: July 26, 2018
B & H has a very good selection in stock. Their prices are as good, or better than you will find anyplace else. They process orders quickly, and meet the times that they provide.
Date of experience: October 15, 2018
I would easily give B&H 5-stars if it wasn't for their extensive holiday schedule, which makes it really hard to get things in a timely manner during certain parts of the year.
Date of experience: April 30, 2019
Poor poor and pooor. NO RETURNS... Bunch of cheaters. I just came to know that they don't take return on computers. So bad! I WILL NEVER BUY FROM THIS STORE EVEN they are giving 25% off then other sellers.
Date of experience: December 29, 2009
As a nonprofit I hadA few issues establishing my tax free status. Everyone was helpful and worked with me through the whole process. Once it was established, everything went smoothly and easily.
Date of experience: May 7, 2020
I would recommend that anyone who wants camera equipment, printer supplies use B&H. They have always been helpful, even when my business was burglarized and I needed help with new equipment.
Date of experience: August 27, 2019
Great customer Service, variety of products, free shipping and compeditive pricing. I have been doing business with B&H for decades, have had a few quirks but usually settled quickly and easily.
Date of experience: December 16, 2018
In one word B&H can be described as: greedy. I've been buying from B&H for 40 years dating back to the days of paper catalogs, mail order and any delivery time under a month being good. They used to be the very best both in terms of price, service and delivery speed. Lately they seem to have forgotten the cardinal rule of business, that the customer is always right and not the CEO. Their heydays are gone and eventually they will drive themselves out of business because of their arrogance and greed. For the past 6 months I've been watching a $300 electronics item waiting for the best price before I buy with the intention of buying several more in the near future. I hoped the Christmas sales or the post-Christmas inventory reduction sales would drop prices to my desired level but B&H's price drops were pathetic. After Christmas they jacked the price up to $350 making a mockery of their $299 regular price for the previous year. And now they charge tax too, making their bottom line prices outrageous. Instead I took a look at EBay, rejected one $250 seller for too many buyer complaints then an hour ago finally bought it from a $280 seller in the next state... all for the exact same item for which B&H now charges $350+. Five years ago I had to deal with their customer service and as a few others here reported, I also found them to be highly arrogant and patronizing. Now I think twice before ordering from B&H.
Date of experience: January 4, 2020
I have ordered several Nikon DSLRs, high-end Eizo monitors, all of my Nikon lenses, speed lights, camera bags/packs and many other accessories and i never worry about any of it after placing my order. B&H simply delivers what they say they will deliver.
Date of experience: August 13, 2018
No reason not to buy from them (unless it's a religious holiday). One day I'll visit the store in NYC... Although with my luck it'll be on a weird day like tisha b'av (?) or succos (?) or something
Tip for consumers:
They have (almost) everything....
Products used:
Motherboard for PC, Blue (brand) headphones, lens adapters, film for photography class, PC SSD, camera backpack
Date of experience: June 1, 2021
So far, I have had a very positive experience with this vendor and wish them the best. I have ordered from them while I lived in SoCal, NorCal, Tucson, and even Orlando and, each time, they've come thru with prompt delivery and competitive prices.
Date of experience: October 20, 2021
I just can't say enouigh how awesome they are, in everything. This is a big company that nevertheless has processes and value customers like a small mom and pop shop.
Date of experience: July 6, 2021
Best prices around, no grey market items so you are assured that the warranty card in your product will be honored by the manufacturer and the shipping is super fast!
Date of experience: November 3, 2019
New shipping policies have slowed deliveries from next day (to Boston) to 2 days. I used to swear by B&H - now I just sort of like them. Adorama has suddenly become a competitior for my business.
Date of experience: June 19, 2018
Horrible experience. I place an order and they decide that I didn't meet their verification qualifications a day after they ship the package and reverse the delivery before it reached me. A week from my order, i still have not been refunded. I open a paypal dispute and they RESPOND WITH THE REVERSED TRACKING INFO instead of refunding my money WTF ARE THEY TRYING TO PROVE. The best part of this in my opinion is that they are now selling the same product for $30 more! Do yourself a favor and order from a competing site which I have to say, any would be better than this one. Missed black friday sales already, going to miss cyber monday as well.In the end I still haven't been refunded.
Tip for consumers:
avoid it
Date of experience: November 30, 2014
Amazon began charging sales tax in my area so B&H is a no brainer. If they have what I'm shopping for, they get my business 100%
Great experience always
Date of experience: August 14, 2017
I'm happy with the cervices I receive, cordial know leg able people, grate prices.
Going to the store is always a pleasant adventure, except the NY traffic Different story...
Date of experience: October 7, 2018
Competitive prices and selection of products. Web site easy to maneuver. I have used B & H over several tears and never been disappointed in the products or service.
Date of experience: January 14, 2018
Title says it all - they always have what I need at a reasonable price. The LiveChat folks were a big help in selecting the correct parts for my needs.
Date of experience: May 18, 2017
Full of great deals and fantastic rewards. Started buying my camera gear here and haven't stopped. Nice surprises received in my email for gift certificates that I wasn't expecting.
Date of experience: May 22, 2017
As a documentary filmmaker, I cannot say enough about the expertise of the staff and the service BandH provides. In over twenty years we have never ever been disappointed.
Date of experience: May 1, 2018
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
Thank you for your feedback. We regret your dissatisfaction. We are often required to hold to minimum prices when a distributor adopts unilateral price programs. All authorized retailers are obliged to honor these for new product sales. I am sorry sorry you felt our price drops were inadequate. -- Henry Posner / B&H Photo-Video