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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 2nd among Camera sites.
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After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
Talk about quick and easy. Website allows you to pull up past orders and re-order same items without looking them up. Stores your billing/credit card info. Couldn't be easier!
Date of experience: August 8, 2018
Not only do they carry great products at reasonable and competitive pricing, they have a great staff. Friendly, informative and most of all attentive to your needs or problems.
Date of experience: July 2, 2020
It took awhile to talk to a real person, but the Customer Service people were most helpful. Walked me through my issues and took my order. Thanks so much!
Date of experience: June 20, 2022
Awesome selection, great variety, competitive prices!
I know I'll find exactly what I want, at a fair price, and will be in my hands in just a few days.
Date of experience: January 28, 2020
B&H is my one stop source from Cameras to electronics. From the web site to the store counter they provide top notch service and always good value. Thank you
Date of experience: December 18, 2017
So fast, simple and the service is amazing! I've been a customer for years and still amazed at how fast I get my purchases delivered to my front door.
Date of experience: January 4, 2018
I have been ordering from BH Photo for years. I have been consistently happy with my purchases, regardless of price point. Definitely recommend as a safe place to buy.
Date of experience: March 24, 2020
Very knowledgeable staff, helpful and nice. Good quality materials, wide variety of photo and video toys. I would recommend B and H, the pricing is very comparable as well.
Date of experience: May 22, 2018
Many orders from B&H and have never had an issue! An online ordering experience that you can trust! I have to have 100 characters, so I'm just typing now...
Date of experience: June 11, 2017
Whenever I order something online, I receive it promptly and in excellent condition. When I call to speak with a rep, they have been very informative, courteous and helpful.
Date of experience: August 5, 2018
I have bought all my photo needs through B & H and am happy with my purchases and the service from all concerned...thanks B&H.....My credit cards appreciate your business...
Date of experience: August 22, 2018
I have been purchased items from B&H for many years. I really love the their web site purchase format, quick delivery, accurate on orders. Never have problem with orders.
Date of experience: September 4, 2018
For over 20 years I have been shopping at B&H via online orders. It's the best in info and in service, with the great products of the photography world.
Date of experience: October 26, 2020
In dealing with the folks at B&H - pre-sell / sell / or returns processing - They are always professional and courteous. 99% of the time they have the answers for my questions.
Date of experience: January 28, 2019
Loved it. The prices are awesome. Plus it was so quick and easy to place my order and it will be here the next day (FREE shipping).
It doesn't get better than that.
Date of experience: October 21, 2021
I always find what I am looking for, whether it is equipment or supplys. The best of products and service.
Date of experience: October 24, 2023
I have been a customer for about 7 years and have always received great service! It's much quicker than my local photo shop. Payboo is a nice addition.
Date of experience: February 21, 2020
Decided to get 3rd camera body before month-long safari; quick quote on used equipment, expedited review once received so I could apply credit to purchase of new camera
Date of experience: June 18, 2018
Everything about B&H Photo screams PRO.
I normally purchase most of my consumer electronics on Amazon but when it comes to professional Audio, Video and Photography equipment, B&H is my go-to one-stop-shop site.
If you really want to get blown away, next time you're in NYC, go visit their mega store on 34th St. Every sales person is a professional expert and can answer any questions about the items they sell.
Pricing is normally the same as Amazon, however there are deals that can be had for savvy consumers. For example, I recently purchased a ZTE Axon 7 smartphone through B&H. Not only was it cheaper than Amazon, B&H threw in a FREE pair of JBL Bluetooth headphones worth $60.
Bottom line: Highly recommended.
Date of experience: December 17, 2016
Online is about as smooth as the brick and mortar store. Could easily find what I wanted and the prices are reasonable. I am a repeat customer and will continue to check b&h for my gear needs.
Date of experience: September 4, 2017
If I had more money, I'd spend it all at B&H! I remember the first e-commerce site and it left something to be desired. The improvements since have been phenomenal had it's now a please to use.
Date of experience: January 7, 2018
This is the best place to order any photo, video or similar products. I than G-D for them. And this kind offer to refund the Sales Tax is so helpful as I buy high end equipment. Thanks.
Date of experience: October 7, 2019
I have been buying from B&H for my photography needs for years! Generally, you can not beat their prices and if they do not have it in stock, it is most likely the fault of the manufacture.
Date of experience: July 17, 2018
Contacted B&H via the chat room for item that i could not find in the catalog. Dan answered question in record time and included a link to the product. Great service and had free shipping to boot!
Date of experience: June 24, 2020
I have been a customer since 1978. Why? Trust, Integrity, Loyalty are lofty terms that take a while to establish. B&H has held that title in my mind since my first purchase. It won't change. Go B&H!
Date of experience: December 22, 2021
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Thanks for this feedback. Our web search options include filters for each genre and each page to help you narrow the range of search results. When you use them you should not get too many items to choose from. -- Henry Posner / B&H Photo-Video