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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 2nd among Camera sites.
This company does not typically respond to reviews
After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
I have purchased from B&H before, but I never noticed that they offer a student and educator discount. I was happily surprised to see that the discount even applied to the Sony A7RIII. Thank you B&H for the discount and I will be sure to tell my high school students and other teachers about your discount program.
Date of experience: December 27, 2017
Don't waste your time -- order from somewhere else instead. Here is how I wasted 45 minutes of my day (not including the time spent writing this review). I went to B&H's website to purchase a $225 SSD drive. It said if I apply for the "payboo" credit card I would receive a credit in the amount of the tax which was $15.75 and could use the account immediately. I said ok, applied, was approved for several thousand dollars, but the card kept getting declined. I chatted with someone from B&H who said it was the bank's fault (Comenity which issues the B&H card) and I should call the bank. I did and the bank told me it is B&H's fault because the website keeps trying to put it through with a CVV code which doesn't exist because it's the first purchase, and keeps resulting in a decline. The bank tells me to call B&H. I call B&H back and someone else told me, again, it's the bank's fault and will call the bank for me. At the end I don't know whose fault it is, but what I do know is that it wasn't mine and I couldn't waste anymore time while they point fingers at each other so that I could--hopefully--save $15.75. So I ordered it from one of B&H's competitors instead and the process was nice and smooth, the same price, and same delivery date. Do yourself a favor and don't waste your time with B&H and/or their "payboo" credit card program.
Tip for consumers:
Don't bother
Products used:
SSD drive
Date of experience: March 20, 2023
Bh used to be a good company. It seems like I have to call support every other order now. Takes 30-60+ minutes to get a human. Call for sales and you're talking to someone in 1-5 minutes, but they refuse to help you. Seems like the company stops caring about the customer the minute they have your money. Last order I placed was on back order. I randomly checked the site about a week later and the item was in stock, but mine hadn't shipped. I contacted customer support and magically they shipped the item. I strongly suspect they would have sold it out from under me if I hadn't made a big deal out of it. I've just had too many problems ordering through bh over the last few years. Sad because they were a good company before that.
Update:
I've dealt with Henry Posner before. His mixture of condescension and arrogance is another reason to avoid this company if at all possible. Brian Markman smoothed over his mess after a previous unfortunate experience with BH, but I don't think I should recommend companies where you have to have a special contact to be treated well.
Tip for consumers:
Try to buy elsewhere first. Only use B&H when more reliable vendors don't have the product.
Products used:
I ended up getting what I ordered. Just really poor communication and strange interactions with the company. Seems to be much more common the last few years.
Date of experience: September 10, 2021
I've used B&H in the past and will continue to use it because of it's user friendly interface and great features. I also like the wide selection of merchandise. Thanks so much B&H!
Date of experience: August 1, 2017
B&H consistently provides the products and pricing I need to keep me coming back. Their before-the-sale advice is always rock solid, so I don't have to worry about having to send anything back.
Date of experience: September 27, 2017
I love shopping with B&H. You guys are awesome! You make is super easy to find what I am looking for and the reviews are a HUGE help. Keep up the great work!
Date of experience: November 5, 2017
B&H is a model for online retailers,. They make it as easy as possible to order, unlike other retailers that require you to jump through hoops just to spend your hard earned cash!
Date of experience: December 5, 2017
I have purchased quite a few items from B & H, ranging from camera gear to computers and they always have the best prices and excellent customer service. Keep up the good work!
Date of experience: December 27, 2017
B&H have everything I need for my product photography. With reasonable prices, easy search, fast check out, free shipping as well as low cost faster shipping options, this i my go to place.
Date of experience: July 7, 2017
Called customer service and had excellent tech experience for setting up my D90 with a new filter and lens kit. Received order in 6 days. Great experience.
Date of experience: October 12, 2011
I could spend my time shopping around. But in the end, the best legitimate prices are here... and a no-questions-asked return policy. No brainer to shop here.
Date of experience: December 12, 2017
It's always a pleasure to shop on bhphotovideo.com
I always look forward to coming back because of easy navigation and amazing payment system.
Keep it up guys.
Date of experience: May 25, 2017
I live in Australia and I have tried to return a Western Digital Hard drive that was faulty from day one. The UPS service employed by B&H will not take the drive and return it to B&H because of a UPS policy, thus rendering B&H returns policy useless. I have made B&H aware but they have taken no action. OVERSEAS PURCHASERS LOOK ELSEWHERE.
Date of experience: December 6, 2017
Very fast and well-organized website and checkout. The search engine brought up the product I was searching for immediately. Will definitely use again.
Date of experience: August 28, 2017
SPENT HOURS LOOKING FOR THE BEST DEAL ON Bounty Hunter Tracker Iv Metal Detector AND ENDED UP HERE FOR THE 1ST TIME AND HAD A NICE TIME RUNNING THE SITE AND LOVE THE SQUARE TRADE OPTION PRICES ARE GOOD WILL BE BACK
THANKS
Date of experience: September 11, 2017
Very easy
Quick great selection
And very fast delivery
They have helped us with our radio/tv station equipment for years
When we have questions they can be reached and will help one on one to be sure you get
What you need to do the job
Tip for consumers:
if able to call and talk one on one about product very helpful
Products used:
security cameras dvd player video cameras
Date of experience: March 1, 2019
The best seller I ever have deal with. Always great communication, great and informative website, easy transaction, superfast delivery before the due date.
Date of experience: June 8, 2017
Bought a TV from B&H on Cyber Monday. FOUR MONTHS LATER the TV has not shipped. They charged me the day I bought it. Hey B&H, Cyber Monday deals are supposed to be for Christmas. Christmas is not in April! They wouldn't offer a comparable model for the same price either as a replacement even 4 months later. Just terrible customer service that made my Christmas TV gift disappear!
Date of experience: March 23, 2015
I was surprised to see the amount of electronic devices B&H has outside of photo and video. I picked up things I need for my network. Nice not to have to give business to Amazon for everything.
Date of experience: January 24, 2021
Good to be able to prepay Canadian Customs so that there is no delay in delivery. Charges seem reasonable. I look forward to receiving my order in the next week. Thank you.
Date of experience: July 7, 2017
I buy all my stuff from B&H they are the most knowledgable their web site is easy to navigate and helps you figure out what accessories you need. A1 all the way!
Date of experience: October 11, 2018
Great service, polite, and informed. They don't make stuff up so as to pretend they know it all. My 1st go to for photography, printers and musical equipment
Date of experience: August 11, 2017
Only high quality merchandise is available from B and H. While much of what is offered is out of my price range, I order products that are affordable.
Date of experience: October 29, 2017
Best online shopping experience: products are easy to find; shipping options are exceptional; prices are more than competitive; service is the best anyone business can provide its customers
Date of experience: October 23, 2017
I have been a customer for almost 10 years and although now sales taxes are collected I'm still getting a good deal in almost everything for music gear.
Date of experience: May 19, 2019
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
Jay: Thank you for your order and this feedback. We regret your dissatisfaction. I'd like to know more about this situation but from the information provided here I cannot ID the customer or the transaction. Please use henryp@bhphoto.com to share additional details with me so I can make efforts to see this i not repeated. -- Henry Posner / B&H Photo-Video