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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 2nd among Camera sites.
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After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
First-time visitor to the website. Easy search function to show just what I wanted to see. No sales tax where I live, fast, free delivery. I'll be back.
Date of experience: November 16, 2017
Have shopped with B&H for 20 years or so and have always had a great experience. Fair prices (and the occasional great deal!), excellent customer service, prompt shipping.
Date of experience: November 24, 2017
Have used B&H as my primary source of cameras and photographic equipment for many years; they always deliver; prices are always competitive; no issues ever. They are great.
Date of experience: December 1, 2020
Love B&H. I buy all of my major electronics through them b/c of the superior service, easy-to-use website, quick/free shipping, and best of all, no sales tax. Aces!
Date of experience: January 19, 2018
My first time purchasing from B&H. Very easy. Very good prices. Even had a used equipment option available. I will definitely be a repeat customer. Thank you B&H!
Date of experience: January 30, 2018
Knowledgeable, friendly and courteous. Almost always have the product in stock and they are well organized to ship to Canada with no hassle. Great people t deal with!
Date of experience: March 4, 2020
I have been working with B&H for years for office equipment, photography equipment and much more. Their service is top notch. They are the best in the business.
Date of experience: March 8, 2018
I've had really good experience to purchase from this site, and I was never disappointed. I encourage others to try B&H for purchasing and finding things they need.
Date of experience: December 3, 2019
I can't wait to visit B&H in New York. I try to purchase all of my equipment through them. They are reliable, helpful, and their prices are competitive.
Date of experience: July 5, 2018
For photography needs it does not get better than B&H, the go to retailer for dependable service and savings, and knowledgeable assistance in all things photographical.
Date of experience: December 28, 2017
Enjoy the simplisity of ordering with BH. Easy website to find stuff and very easy check out.
Will definitely recommend your services to all my friends.
Date of experience: February 20, 2020
Excellent on-line and in-store customer service.
Always a pleasure shopping with the film team.
Products are always top quality. Questions are answered by knowledgable store employees.
Date of experience: September 25, 2020
Web site is easy to use. Great selection of lenses and accessories for the Nikon Z cameras. Deliveries do seem to be delayed for prior orders, out of stock or hard to ship during the holidays?
Date of experience: July 2, 2020
Looking for film for my daughters camera that was out of stock. B & H sent me updates until the film was in stock. It took several months and they never gave up keeping me informed.
Date of experience: April 27, 2018
I have received nothing but stellar service from B&H. Their prices and delivery has been top notch. There is really nothing negative I can think of in the number of transactions I have had with them.
Date of experience: August 10, 2018
I can purchase and receive my purchases from Band H shipped to Phoenix almost as quick as I can get in my car drive to Tempe and purchase the film related photography supplies I seek on a regular basis.
Date of experience: June 4, 2019
B&H has my loyalty because they earned it. Even when, during a trip to Alaska, I had only a two day window in Anchorage to receive a replacement camera before going to the Pribilof Islands, they shipped it from New York and I got it to me on time.
Date of experience: May 22, 2017
B&H is my GO-TO headquarters for photo, video and recording equipment. I am a professional/published editor/photographer who also does projects for my pastor's outreach ministry.
Date of experience: February 14, 2018
The easiest place to order your gear. Quick shipping and no tax. I nor anyone else that I know of have had issues with orders from B&H. Did I mention no tax?
Date of experience: February 13, 2018
I do the majority of my camera related shopping at BH Photo. They have just about everything, they stand behind the products and the shipping is fast. I will keep coming back.
Date of experience: March 22, 2020
I have ordered a few times from B&H Photo & Electronics and every order has been processed and shipped very quickly. Some times they have some of the prices on stuff too.
Date of experience: February 27, 2016
Web site is fast and intuitive, shipping options well laid out and diverse, selection is excellent, search filters are accurate and appropriate. I just wish i could afford more of the product!
Date of experience: June 15, 2017
They offer lots of variety in their products, they list more specs info than any other site, free shipping for orders over $50, and navigating and searching site is convenient and easy.
Date of experience: June 3, 2018
I've been customer for some years and always it's a great experience! The products I need are on stock and I love the Free expedited shipping that I got with my buy!
Date of experience: June 26, 2017
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