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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 2nd among Camera sites.
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After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
That's it. Sound and video is here. And I also think we need to have competition for the big one. Let's no be lazy and think of the great stores we still have.
Date of experience: August 29, 2022
During my career as a corporate Ad photographer, B&H always delivered. Always great products and advice and customer service when needed. Thank you for a long history of great service.
Tip for consumers:
Go for it. I call and ask questions if needed, but I prefer to order on the web site to avoid any verbal communication errors.
Products used:
Nikon D850 camera body and 60mm lens
Date of experience: November 18, 2020
Leading the pack with online service. To get a Fifth star outta me things would just need to be shipped a little faster. Two days during the week to get to ship seem slow in this day and age.
Date of experience: November 27, 2017
Makes informed shopping a pleasant and possible experience.
I feel as if I have delt with an honest and caring vendor that wants to inform me so that I can make my best choice.
Howard D
Date of experience: August 21, 2018
I purchased my first Nikon camera from the bricks and mortar B&H on Warren Street in 1976, and have been a loyal customer ever since. Whether SLRs and equipment, high-end video, audio, or other items from their vast inventory, I first turn to B&H.
Date of experience: December 4, 2020
BH has everything you could ever need for photography and/or videography. Also, audio gear and DJ equipment. Their prices are very competitive and shipping is very quick for almost all products.
Date of experience: January 4, 2018
I literally worship this site. It is so easy to use with great prices and super fast shipping. It takes care of all my needs between 35mm film and Polaroid film.
Date of experience: May 17, 2017
They have excellent staff who are knowledgable and can help me review all my options before purchasing. Always very willing to assist me with finding a solution to my needs.
Marie
Date of experience: May 9, 2018
I graduated from point and shoot camera to a Canon Rebel XSi last fall (2008). I was blown away by the huge number of untrustworthy camera/photography websites that offer fabulous prices but have very poor reviews and reputations when one checks on them. Since I spent almost $1300. 00 on the initial purchase, I spent a couple of weeks carefully researching the best place to get a good price that would deliver the product and give great customer service. B & H was my choice and I have never regretted it. Since then I have purchased 2 tripods (one was a gift), a new video camera, camera bags, a camera and accessories for my mother, and accessories. I have referred many people to them. If you have a question, their customer service representatives help you until you are satisfied (I am speaking from personal experience). I have only had to return one item, and it went like clockwork. For all the items I have purchased, I have not found a cheaper price from among the sites I felt safe in considering.
The best part is when you chose an item, B & H's site shows you ALL accessories that are available for that item. For those of us who are new to photography and lacking in patience, it makes shopping a breeze. For instance, when I purchased my camera, the SD cards I needed where right there, as well as filters, etc. When I purchased my video camera, I didn't even know there was a converter that would increase zoom available (and I had carefully researched it), but B & H had it listed right there and I was able to get all I needed in one purchase and pay shipping only once!
Date of experience: July 22, 2009
Always prompt, comprehensive selection, fair pricing. Wouldn't go anywhere else. Long time customer through large format film, medium format film, and now digital Leica system.
Date of experience: June 2, 2019
I have bought camera, speedlites, compact flash cards, etc... for many years and have been very pleased with their service and delivery of all products.
Date of experience: December 4, 2017
Plenty of accessories, B&H have everything I need in one place, merchandise arrives on time, I have no complaints at all, definitively I will buy again and again from B&H for my photography needs, you can buy with confidence, there is no other place like this one.
Date of experience: August 1, 2017
I buy all my electronics from B&H computers and cameras. The prices are always competitive and I like not having to pay for shipping to Los Angeles. I always feel I've received a great deal.
Date of experience: June 20, 2017
Prices are competitive and I've always been able to find what I need. All of my transactions and inquiries have all been handled expeditiously. They are my go-to when shopping for photo gear on line.
Date of experience: July 24, 2018
I don't have to look anywhere else for the things I need. You have such helpful folks to talk to and an amazing video demonstration which helped me make my decision about the H5 recorder..
Date of experience: July 1, 2019
I was really impressed when I placed my first order and within minutes received a phone call to verify that I did place the order. The customer service is one of the best I've seen!
Date of experience: April 10, 2019
I always buy from B&H. They're reliable, reasonable on price and they really DO stand behind their service. And I get my stuff the very next day, being next to NYC.
Date of experience: May 30, 2017
Looking for a roll on camera bag and found many choices, good reviews and specifications. Easy to check out and purchase. Shipping was free! Overall good experience!
Date of experience: August 24, 2017
Website easy to navigate and screen products, used chat twice and was nearly instantaneous and gave prompt informative answers, and got the best price among other sellers.
Date of experience: August 10, 2017
When ever I need to order camera gear, I always look at B&H first. They have competitive pricing, very fast access to product and great camera service.
Date of experience: May 13, 2019
B&H has the easiest to navigate online interface, when it comes to shopping for electronics. Love the camera selection, All my gear i have bought it here..
Date of experience: January 5, 2018
Very simple to find item(s), purchase and check out. Other companies should take note. This is my go to source for all my photographic and video needs!
Date of experience: September 24, 2020
Good prices, fast shipping, free if you buy enough stuff. Always come here first to check availability and prices, and almost always find what I'm looking for.
Date of experience: January 29, 2018
If you need anything photographic B&H is the place to go. Knowledgeable people and products that do what they are advertised to do. What could be better.
Date of experience: March 8, 2018
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