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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 2nd among Camera sites.
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After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
Quick, simple, no issues, a pleasant experience.
I can always find good deals, shipping is usually fast, the information is clear and the site is user friendly.
Date of experience: May 9, 2017
Purchased Hannay reels at a great price. Quality product, B&H offered excellent shipping costs. I certainly recommend B&H to anyone who wants great deals at reasonable prices.
Date of experience: May 9, 2018
Best online site for electronics. B& H has a great selection in every category combined with great prices, and easy to use website, and great customer service.
Date of experience: June 3, 2018
Love the business website for its professional and clean interface. Great place not just for photography but also for computers and peripherals. Will always buy from them.
Date of experience: June 18, 2017
Great selection and always competitive prices. I would easily recommend B&H to all my friends. B&H is the first place I look for my photography business needs.
Date of experience: June 27, 2017
It's always been easy to find what I'm looking for. They usually have the best internet price AND free shipping. Delivery has always been quick for us.
Date of experience: August 1, 2018
Always a pleasure to use the B&H website. Excellent selection, excellent product descriptions/photos, and Excellent pricing. Free, expedited delivery on many items.
Date of experience: February 12, 2018
B&H has great information on their products. They have a great selection and at fair prices. Ordering online is easy and fast.
Date of experience: February 12, 2023
Needed a specific shoulder style camera bag to carry my laptop and camera. Mfr in CA was not open - B&H was able to overnight it to me. I have shopped here for over 30 years
Date of experience: June 21, 2021
Great company to work with and pleasant team on the phone.
The Payboo card gives either an instant rebate on sales tax or 12 month interest free financing.
And shipping is free for most orders!
Date of experience: January 6, 2022
Hunted the internet over looking for a tripod with the same shoe as my ez pod jr. The representative from Slik told me this was what I needed and gave me a link to B&H.
Date of experience: August 16, 2018
I love purchasing expensive electronics from here! No tax and every product description is very detailed so that I can easily compare and know exactly what I am getting every time.
Date of experience: September 4, 2017
I have ordered many times but this time I had a question so I clicked to ask and within 24 hours they responded. They are helpful to those of us who do not know the equipment and the prices are good.
Date of experience: August 6, 2020
Well done! You always come through with the least hassle. I love the ease of navigating the purchase process and you have the critical information needed to make an informed decision.
Date of experience: December 28, 2017
B & H is a great company to buy from. I have bought many items over the last couple years and have never had a problem. Always deliver a great product.
Date of experience: May 2, 2018
These guys have competitive pricing, but the service and delivery are above the rest. I have never had to return an item, but I'm confident that I would come away satisfied.
Date of experience: May 24, 2017
Much better prices than Amazon, nice selection, great service.
A nice touch is the gift card I got for the purchase - used it to buy some more accessories for the camera.
Date of experience: June 14, 2018
I have never had an issue with B&H and their website is wonderful to work with. They are my go to website for video and photo needs or even just information.
Date of experience: July 7, 2017
Really at the top of their game. Always consistent and reliable with the best customer service and shipping and returns. Have bought and will buy many items from them. Great company!
Date of experience: July 6, 2017
I've been purchasing from B&H for several years. They always have what I want, the web site is easy to use, and delivery is prompt. What more can I ask for?
Date of experience: April 8, 2020
Great Customer Service I wanted to buy a Moment Lens for an iPhone but the company Moment had no way to contact them right away and so after searching, I came across the same item, same price and same free shipping in addition to the product info I needed.
Date of experience: December 19, 2019
Always simple and pain-free ordering from BH! Was a go-to for my father back in the 70's for his equipment and now an essential establishment for the next generation of artists.
Date of experience: October 15, 2018
I have been a professional sports videographer for 11 years now and EVERY SINGLE TIME I order equipment from B&H it's delivered fast and the quality is always top notch. I will always trust B&H. In my mind, no other company is better. And, I LOVE the tutorials on YouTube. Very helpful.
Date of experience: August 14, 2018
I couldn't make it to the store because I was away in MA for the week. To my surprise the "Live Chat" experience was no different than talking to one of those great guys in the store.
Was able to choose the right items... and now when I get back home they will be right there waiting for me to use with SATISFACTION.
Date of experience: August 8, 2017
B&H Photo consistently beats other website prices (including Amazon) and has quick shipping and great customer service. I always check B&H before buying anything!
Date of experience: September 19, 2017
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