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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
I've been shopping at B&H Photo & Video for several years; they have a huge selection of photo, video and consumer electronics. Their website is very easy to navigate and their search function works great! Their prices are very competitive and they often run sales deals on the products that people want. My orders always arrive in excellent condition; packed very well, no crushed product boxes. Their service has always been great and I will continue to buy from them for as long as they maintain these high standards.
Date of experience: November 26, 2020
A shear joy to order from B&H. A loyal customer over 21 years. When it comes to customer service or returns, there is no equal. Excellent and helpful staff whenever I've needed customer service. Don't bother with any other mail order company as these guys are the only deal in town.
Date of experience: May 9, 2019
I'd been a customer for B&H for over 7 years. I like buying from them as they have great service. I always get merchandise delivered in reasonable time. In addition, it's nice to not pay sales tax as I live in California. That's considerable saving when purchasing expensive equipment like camera lenses or Apple products
Date of experience: January 2, 2019
I've ordered new and used from B&H over the years with plenty of details about what's in the box and quick shipping. However, this time, what was included was not comprehensive or even minimal under the product description of used items. But, short on time before traveling, and with the promise of free expedited shipping, I ordered anyway. Four business days later, my delivery had still not left their warehouse. With only 2 day before I left, and a call to B&H, they did find and overnight the merchandise. But, that gave me no time to learn and use the product before traveling. So, I'm probably going to continue ordering from them, but I'll be a little cynical about their "expedited" shipping.
Date of experience: June 30, 2017
A great place to shop for professionals and photo/video enthusiasts. They have big variety of equipment that will work for you, no matter if you are the beginner or professional. Detailed description of each item will help you make sure you get the right equipment. Always fast shipping and you get your order in 2 day. I have bought 3 full frame cameras, 4 lenses, a drone and lots of accessories. Never had any issues. Highly recommend B&H Photo Video
Date of experience: December 20, 2019
I've been dealing with B&H Photo Video since "Pre-Digital Video Daze." They have consistently had the lowest prices and the highest service. The greatest thing, even though I had been in the business for over 45 years, I still have questions about the technology, like all true professionals do, and they always have the answers... or will certainly get me in contact with someone who does. Why? Because informed customers, are satisfied customers. I really look forward to the day when this pandemic is over, so we can all get back to attending the NAB Convention and the personal service meet and see meetings in their booth. Yah, I'm happy with my relationship with B&H.
Date of experience: December 6, 2020
I just ordered a new Wide Angle lens for my camera to replace an older damaged lens. As always, ordering from the internet site is easy and a terrific experience. Can't wait to receive this items and get back into my business of Real Estate Photography.
Date of experience: August 20, 2018
After years away from photography - and B & H - am happy they are so straight for ward and reliable. Glad I've used B and H for other purchases as well. But this one has just added to my excitement over "getting back into photography." Thank you.
Date of experience: November 6, 2017
B&H Photo has always provided fair prices and reliable service to me. They are helpful if there is a problem with an order or you just have a question about an item. Some of their pop-up ads are quirky and funny.
Tip for consumers:
take sabbath seriously so Friday evenings to Saturday evening they are closed
Products used:
cameras, lenses, memory cards, batteries
Date of experience: January 11, 2021
Great selections of computers and prices. Fast shipments, Sales tax refunds. I have made multiple purchases from them, not a problem every time. Latest purchase was discounted an extra $100 after my purchase. I emailed to request that they honor the lower price, and they refunded the difference to me.
Date of experience: November 26, 2019
I have been shopping here for at least four decades and have never had a single problem- well, maybe one, but a phone call quickly resolved that. Their customer service folks have always been professional and helpful. I never shop the other stores if B&H has it. There's something to be said about loyalty!
Date of experience: June 25, 2017
It was easy to ship purchased items from USA to Canada and pay with a Canadian dollar Credit card and a Bermuda billing address. Many sites get confused. Bad news is I would have paid more for expedited delivery and there was no option. 4-9 days is not very useful
Date of experience: May 22, 2017
I like BH website, how is organized and I like 2 special features, Credit card express check out and the login system. Ive been using this site for more than 3 years. This review is real nobody call me. Dont hesitate to use it also telephone service is quite good.
Date of experience: May 7, 2019
Fantastic website and excellent value.
I have always bought stuff from B&H and it is always good value for money.
Highly recommended.
Would like to add that customers should be rewarded with discount coupons online.
Date of experience: July 2, 2018
Excellent website and easy to use. I have been at the NYC store several times and know the expertise of the people working there. Very confident purchasing online. They are my "go to" photography retailer.
Date of experience: June 13, 2019
I have been using B&H since 1996. One of my lovely stopovers in Manhattan.
During last 10 years I order also online within States or Internationally.
Nothing was wrong since the beginning.
Thank you B&H
Date of experience: December 2, 2021
This is the first place I look when I need photo equipment, supplies, gear. Then I check the web for better deals. I almost never find a better deal from reputable sources.
A couple of times I have ordered the wrong thing, exchanges have been easy.
Often there are no shipping charges. No tax charged up front so I don't have to ask the IRS for a refund in April. I just pay sales tax based on my state's rules for out of state & online purchases. Great for my business record keeping.
Date of experience: November 9, 2017
I am a professional photographer and have bought from B&H often. I am always pleased with the quality of the product and the shipping. I get annoyed by angry idiots that leave bad reviews because they expect to hit the order button on a computer two thousand miles away; then walk outside three min later disgusted because a magical unicorn has not delivered their products. The End.
Date of experience: January 2, 2018
Never one an issue from B&H, from shopping in store, to ordering online, tacking packages, through returning items. They have stellar customer service and I always know I am getting the best price and quality.
Date of experience: June 14, 2018
Long time customer & never think of ordering from anyone else - whether for my business, employer or self! They are always available to answer all questions, never keep me waiting if I call and always go out of their way. Shipping is super fast and have never had any errors or problems. Love Love Love B& H!
Date of experience: June 27, 2017
I haven't received my TV yet but on top of having the best prices, B&H offered expedited shopping free of charge. I have purchased from them before and been satisfied with their prompt service and customer care. I would recommend them to friends and family. Thanks for making me feel like a person instead of a number.
Date of experience: August 7, 2017
I've never had issues with ordering or returns (which are rare). The selection and cost can almost never be beat, so these days I simply start my search for equipment and supplies at the B&H site. 99% of the time, I order from here too.
Date of experience: October 29, 2017
Over the years I've bought cameras & equipment from B&H. Excellent in every way. I've also had to return a couple--just not what I thought I needed--and have had great service on that side. You can have total confidence in shopping this very professional store.
Date of experience: January 3, 2018
By far the best and most helpful website on the planet! Precise, informational and easy to follow... hard to go here and not buy something. I live in Michigan and have been buying all my photo needs from B&H for almost 20 years. I have bought new, used and have sold back to B&H photo equipment and nothing in all these years gives me pause at doing business with you. There is not another vendor of any product that I can comfortably say the same whether in person or online.
Date of experience: December 31, 2018
Having dealt with B&H for the last decade at least, I've never had a single issue. Film offerings have expanded to include more films that I'd never find on the shelf of any camera store near me. Consistently been able to supply me with the products I need for my research and workshops.
Date of experience: May 24, 2020
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