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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 2nd among Camera sites.
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After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
I have been dealing with B and H for years and have never been disappointed. Prices are good and I admire their observance of their faith, a quality lost in our modern world.
Date of experience: July 20, 2017
IT is always easy to find what I need and get it. I like that B&H has both the products and the accessories that make allow use of my purchases to their fullest.
Date of experience: November 12, 2017
I have used B&H to buy my camera gear. It is seamless and easy and customer support is there if you need it. My experiences have been good so I keep coming back.
Date of experience: December 19, 2017
... they have it all AND they know their stuff. 'Nuff said. ;). . And now the review thing wants at least 100 characters... I dislike typing. Am I at 100 characters yet... {sigh} lol
Date of experience: March 25, 2018
Website is easy to navigate and informative. Ordering is simple, delivery to Long Island is super quick, and I have had absolutely no problem with any of the few returns I have made.
Date of experience: March 20, 2018
I needed to re-order some inkjet printable CDs' In just a couple minutes the old order was pulled up, the re-order issued, and the deed was done. And the price is always competitive.
Date of experience: September 4, 2018
Super simple platform to check out and great deal. I got a good deal before, again I made a good purchase now, and for sure I will shop again here on B & H. Keep your great job!
Date of experience: July 25, 2017
You already know B&H prices are the best.
Their professionalism, customer care, and integrity are the best. They always exceed my expectations. They truly are a great bunch of people.
Date of experience: July 24, 2017
Prices and service always bring me back to B&H. I've always been satisfied with the products, but the price reductions and stock alerts along with fast delivery make B&H tops.
Date of experience: May 27, 2020
Great I like all you have to offer, and you have a great supply on electronics, and cameras plus I enjoy just looking through your products.
Thanks again
J. B.
Date of experience: September 17, 2017
I have been a photographer for fifteen years and B&H is always the first place I check for all my equipment! I have never had a bad experience with them.
Date of experience: September 14, 2017
This may be my first purchase with B&H, but it will not be my last! I can find all my wishlist items here at great prices. 2018 will be the year I spoil myself (and others!) rotten. Thank you!
Date of experience: December 19, 2017
I can find the products I need at a competitive price and they ship quickly and reliably. I like that they recommend products to go with what I select, so I don't have to search for them separately.
Date of experience: February 16, 2018
Ordered the wrong lens, get cancelled quickly and without any issue, gift code reissued back to me quickly. Re-order the correct one, re-apply gift code no issue. Everything goes smoothly.
Date of experience: September 24, 2019
We have ordered from B&H several times. We always get excellent assistance whether we are seeking the right product or making a return because we didn't order the right thing.
Date of experience: February 20, 2018
We purchase a ton of equipment for B&H Photo and we are always satisfied. When there is an issue or we have to return an item, it gets taken care of quickly. We are always happy with B&H!
Date of experience: March 15, 2018
I have ordered several times from B&H and have yet to have any problems with any of my orders. Their customer service is excellent. I love doing business with them.
Date of experience: July 26, 2018
Easy to use, best selection of products available, buy new or used... best in class site for photographers to use to order what they need for their next photo shoot.
Date of experience: July 17, 2017
I was able to find exactly what I needed easily and the checkout was fast and loaded all the correct information quickly as well. Can't wait to receive my order!
Date of experience: August 28, 2020
It's so easy to find what I'm looking for and get it quickly. Just got the Tamron 150-600 zoom and realized with the weight of the lens I could us a gimble mount for my tripod.
Date of experience: June 23, 2020
Great service. Never any unpleasant surprises. The search engine delivers the results I need without having to refine the search criteria multiple times.
Date of experience: September 17, 2018
B&H is certainly the best in the photo business! I am always sure to get what I pay for. If it is not right, I can expect expert service to make it right. Thanks again.
Date of experience: July 25, 2017
B & H photo is the best! I got a used camera lens for my Nikon D-60. I have always bought my photo equipment from B & H and always satisfied! Thank you to Sam!
Date of experience: June 22, 2022
I've been doing business with B&H for about 3 years and am very please with product quality, ease of ordering, and product descriptions. I'd rather by from B&H than "brand A".
Date of experience: August 30, 2017
I have ordered from B&H before. Always easy to do, and reliable. No problems to report. I have more photography items on my wish list; and I will certainly be considering B&H, when I purchase.
Date of experience: February 8, 2018
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