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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 2nd among Camera sites.
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After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
B&H has the best prices and best customer service anywhere! I shop here every chance I can to get the best price for my money and their customer service reps are always very helpful.
Date of experience: May 24, 2017
I always find what I need, and the price is good. B&H is a place safe to buy and you can trust. Delivery always on time, and good customer service. I recommend for everyone.
Date of experience: July 3, 2019
It is easy to find what I need, at a reasonable price and I get in a very timely manner. I have also called and inquired of products and find Customer Service very helpful and knowledgeable.
Date of experience: January 30, 2019
Very easy to find what you are looking for. Also, you can talk to a person if you need to, which is very helpful when you are not quite sure what would best suit your needs.
Date of experience: August 24, 2017
It's the best place to order all things photography. I love it. It is always a great experience. Easy to order. I have used them on several occasions and have had a great experience each time.
Date of experience: March 30, 2018
It is always fun shopping at B&H Photo Video. As I have been saying, B&H is a great place to go for all your electronic needs. A great and fun place to shop. I highly recommend.
Date of experience: March 8, 2020
I am a frequent buyer. I appreciate very much the help I get in good advice about the best purchase for me. And the reliability in good packing and on time delivery.
Never had a problem.
Date of experience: November 28, 2018
I can always find what I need at a good price at B@H! I have been shopping at B@H since 1984! The people they have working there know their stuff and are always polite and helpful!
Date of experience: October 17, 2018
Need immediate attention to billing address section of website. Locked up at change billing address six times, wasted 45 minutes trying to change and finally gave up. Call to explain *******429
Date of experience: August 2, 2017
I have always had a good experience shopping and buying from B&H. As a photographer I rely on them to have what I need, when I need it and at a reasonable price. They have never disappointed me.
Date of experience: November 8, 2018
Having the option to split payments to multiple sources is a great idea. It was really easy to order as well. It was cheaper than Amazon as well. Customer for life!
Date of experience: January 16, 2018
Thank for all the daily deals. I love all the sales you have on a daily basis and even when i cant find something at bestbuy or amazon you guys will have it. And i love stopping in when im in NYC.
Date of experience: August 9, 2018
I get answers and I get great service... what else can I say?!
There is always a technical sales person there to help me with my tech questions. It is worth it to always shop here and get the best.
Date of experience: December 12, 2019
I find the B&H website fast and easy to use. The website has a powerful search feature that makes finding product solutions to my videography challenges simple.
Date of experience: February 25, 2020
I always enjoy shopping at B&H Photo. The service is great. The website is very informational. I receive items when promised. And the quality has always been good.
Date of experience: September 10, 2017
B&H is my first choice in ordering camera and electronics because they always provide important information about the product and ordering is hassle-free and easy.
Date of experience: August 28, 2019
I've never been disappointed in any of my many purchases of optics, electronics and photo gear, and the shipping has never been later than advertised.
Date of experience: January 2, 2018
Excellent web site, product reviews and especially depth education and information about products and their availability and options. I find myself often guided by reviews by previous buyers.
Date of experience: December 27, 2018
Great selection with great pictures and descriptions. I'm always astonished at the selection. Fast service. Have only dealt with customer service once but had no issues with it.
Date of experience: March 12, 2018
Best selection, clear content and very helpful staff! They answered promptly and quickly to my queries and helped me optimize my selection. Well done B&H!
Date of experience: August 28, 2018
Always outstanding service. On the internet and on phones. Great store. Very easy to use website. Great stock. Customer service is very helpful as well
Date of experience: April 17, 2020
You are awesome in every way. Be it price or service or buying an item from B&H it's so easy, you are so good! So far I have very good experience with B&H!
Date of experience: November 21, 2017
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Thank you for your interst in B&H Photo and for this inquiry. Our Reward points program is described at https://www.bhphotovideo.com/find/HelpCenter/Payments.jsp#bhRewardsProgram. There we say, "Rewards Points expire 6 months after their issue dates. Rewards Points cannot be applied retroactively. Not all items earn points."
Customers can purchase gift cards at https://www.bhphotovideo.com/find/eGiftCard.jsp which do not expire. -- Henry Posner / B&H Photo-Video