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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 2nd among Camera sites.
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After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
Was at the Nikon use website and was getting ready to order a new Nikon d750 camera and much to my surprise b&h had the same deal with some extras and free overnight shipping. You cant beat that.
Date of experience: December 26, 2017
I love ordering by b & h the products are super fast and they are a little cheaper than the market price or current seller I love to buy by b & h is my favorite place to buy
Date of experience: February 4, 2018
I love B&H Photo! If I lived in NYC, I'd camp out at the store. Good prices, low shipping costs, nearly always have everything I need. I am a loyal B&H customer.
Date of experience: May 3, 2017
Easy, easy, easy. I logged in to my account, clicked to place the order, opted for the free shipping, and that was all there was to it. Great, painless experience.
Date of experience: September 5, 2017
This is my 3rd purchase from B&H. I love the ease of purchasing online and the timely deliveries. I also always find the best pricing here which is a HUGE plus.
Date of experience: September 13, 2017
The site is very well organized. Very easy to navigate and locate the things you want. This is the 5th time I have ordered and have never had a problem.
Date of experience: May 17, 2019
They have what I want, when I want it, shipping is dependably prompt. I am endeavouring to replace a very fine Canon film camera with a digital system without bankrupting myself.
Date of experience: March 22, 2018
I am now a regular customer of B&H. I've ordered three cameras and the experience gets better and better. I feel very confident that I am buying the right product.
Date of experience: May 29, 2018
B&H is my only go to store for photographic equipment and supplies! I have no reason to go elsewhere. They have what i require. The shipping is quick and free!
Date of experience: March 26, 2020
They have every type of phone, camera, computer.
They stand behind all there products.
I have been in NY at there store it was floor after floor
Of great products.
Date of experience: August 28, 2018
I have purchased from B&H for a long time and never had an issue with them. Good prices, good service and I've been happy with everything I've bought from them.
Date of experience: April 2, 2019
Excellent inventory, product descriptions, excellent fast and free shipping. Everything arrives on time, brand new and well packaged. Excellent customer service.
Date of experience: September 17, 2018
I trust B&H. I have never had an error with B&H. Their service is exceptional. The website is customer friendly and the live chat is always available.
Date of experience: September 4, 2017
I have never been disappointed by the service or quality that I received from this vendor. I have been purchasing products from B&H Photo for 25 years.
Date of experience: June 6, 2017
Website is easy to navigate. Checkout process is easy. Chat is always able to answer any questions I've had. Items always arrive when promised, if not earlier. B&H is my main supplier.
Date of experience: September 14, 2020
Dealing with B&H is predictable and boring in the best possible way. Customer service is consistently excellent, and the experience is always first rate.
Date of experience: April 29, 2019
Love, love, love this website and company! Love that you can ask a knowledgeable human being practically anything and they have the answer. Always great service and easy returns if necessary.
Products used:
Various over the years
Date of experience: January 29, 2020
I have been a B&H customer for many years and have yet to be disappointed. The site is easy to use the customer service is fantastic and my experience in the store was fantastic!
Date of experience: November 1, 2017
B&H typically has what I want in stock and I get it next day. I have had zero issues and when I had questions the staff was quick and professional in answering my questions.
Date of experience: November 8, 2017
Great institute to purchase photography equipment to enhance my talent.! I have purchased equipment for over twenty years and have always received great service!
Date of experience: February 10, 2020
Ordering is fast and easy, always have what i need. I have never had a problem. I have purchased here many times over the years and have always been very happy with the experience.
Date of experience: February 6, 2018
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