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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 2nd among Camera sites.
This company does not typically respond to reviews
After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
This is my second time dealing with B&H, just a wonderful easy transaction and their pricing is very good. This will be my first choice and this is most certainly not my last time dealing here.
Date of experience: November 3, 2020
Finding the equipment I need is always easy, the prices are in line with the best available and the order process is simple and efficient. I always receive my orders as promised as well
Date of experience: November 3, 2020
Their product selection is vast and pricing is competitive. And FAST shipping. Love that! And what is deal with 100 character review. I said what I needed to say!
Date of experience: August 29, 2017
I work for one of your service suppliers and always come to you, first. I never have to go elsewhere, either. Your products and prices, and service are perfect!
Date of experience: August 31, 2017
B&H delivers all the information you need to make an informed purchase. The availability of detail product information, reviews and Q&A enable the buyer to make the right choice.
Date of experience: November 1, 2017
I found the product I needed easily on their website; I compared prices across the internet and found their price was very competitive; quick shipping, and great support responses.
Date of experience: July 1, 2018
They have good prices and great service and speedy shipping. They also have a great selection and their website is very informative about the products you are shopping for.
Date of experience: August 28, 2017
If you want the best go to the experts. B&H is my first choice! The reviews by customers and the product recommendations help you synthesize quickly and choose the product right for you.
Date of experience: August 18, 2019
I'be been a B&H customer for over 30 years. Nothing but the best from them. Customer service should be a benchmark for the rest of the world. Particularly AT&T. B&H is the best.
Date of experience: November 28, 2017
We have ordered from B&H for years. Good prices and good service. They usually ship out by the next day or if you get the order in before afternoon the same day. We get it the next day.
Date of experience: February 24, 2019
Whenever I need something new to keep rolling on the job I run to B&H. A few clicks and done! Any info I need about a product is usually answered in the description or by fellow B&H customers
Date of experience: March 6, 2018
Buy all my video needs from this company, great quality and never an issue. I recommend this to all the people I know that deal with video and audio. Great Company
Date of experience: July 5, 2018
Excellent ascesors!
I don´t have time to wait for a touch in spanish, but it´s not a problem. I will buy another products here, think a canon 6d
Love bh!
Date of experience: August 14, 2018
The site is very robust and a makes searching and comparing products fairly easy. Their inventory is usually very large and they offer a wide variety of cameras and computer products.
Products used:
cameras, tablets
Date of experience: January 18, 2021
... for camera supplies. Both for my personal use and for my classroom. The demonstration videos are concise and helpful when I'm looking for new products.
Date of experience: October 27, 2017
Fast free shipping is fantastic.
So far have ordered gifts and they have arrived on time.
Appreciate the fast shipping and the ontime delivery.
Thank you
Date of experience: February 26, 2018
B&H has outstanding customer service, good prices, and fast service. I've used the company for business and personal purposes for years and I've never been disappointed.
Date of experience: December 6, 2020
Perfect service for 20 years. Ordering is easy. The chat is excellent. Support is fantastic. The price is on point. Video, Lights, Audio... one-stop-shop for everything.
Date of experience: May 27, 2020
Use their help lines! These guys (And ladies) know their stuff. I've been dealing with them for years and trust them. I use them both personally and professionally.
Date of experience: January 7, 2020
I have ordered multiple items throughout the years. Never once have I had a problem. I must say, I have never needed customer service either, so I can only hope that what I read is true...
Date of experience: February 27, 2019
Super easy to order. It took 3 minutes. What else can I say to fit a 100 character required review. Actually it took longer to write this than it took to order...
Date of experience: November 17, 2020
They know what they are doing and it shows! Other companies should take not and emulate what they are doing - fair prices with a great return policy - 5 stars absolutely!
Date of experience: October 22, 2017
I have been a fan of B&H since the days of ordering stuff over the phone! I have been a long time customer and they are the first place I look when I am making a tech purchase!
Date of experience: December 6, 2017
B&H is always to go to site for photography and associated gear. Product references and reviews are always helpful. And the staff is at the ready to answer any questions!
Date of experience: March 12, 2018
I'm professional photographer. The customer service was very helpful and honest. I received my order very quickly and was impressed with the quality and price.
Date of experience: July 22, 2012
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