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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 2nd among Camera sites.
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After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
Found two filters to compare so did a brief live chat where I got good information. Added to my cart the filter and a filter case and did a quick checkout.
Date of experience: February 14, 2018
The prices and selection here are awesome... I use Pentax gear so I often have a hard time finding equipment that I want. I can always find what I want here.
Date of experience: March 14, 2018
Easy to order. Easy to check out. Love this. B&H always has the best selection and descriptions of everything that are well written. I use B&H to educate myself as much as I use it to order.
Date of experience: May 5, 2017
I ordered a laptop and ordered the wrong color-finish. I asked to return it and B&H took the return and even covered the shipping despite the fact that it was my fault and not theirs. Thank you!
Date of experience: November 27, 2017
Efficient and stock, Easy to use, The best in the best for photo and video accessories. Come highly recommended.
Products used:
Photo and video
Date of experience: July 6, 2023
I have dealt with B&H for over 20 years. I usually buy items for photography but I have bought many items not associated with photography. Never had ANY problems.
Date of experience: December 18, 2018
Quick and easy, as always! Everything was in stock, easy to find, and easy to order. I never have to shop anywhere else to find what I want at the best prices.
Date of experience: January 2, 2018
Reliable and courteous. And no sales tax for CA is important consideration. The combination of good deal, no sales tax, and excellent service is a clear winner.
Date of experience: January 15, 2018
Recently ordered a camera and lens as a gift. The original lens was not what was expected. Returned that lens and ordered what our son wanted to complement the camera. Very good service.
Date of experience: December 26, 2017
Very easy to shopping and shipping very fast.The full range of goods, the selection price is easy. Easy to compare and review items.
Checkout is quick.
Date of experience: July 23, 2017
Easiest site to find the photo gear you are looking for and great prices to. If you can't find what you are looking for here it isn't available anywhere.
Date of experience: February 5, 2020
The most perfect shopping experience in existence. Period. B&H has the best UX, the best customer service, the best support. I wish every business was as amazing as B&H.
Date of experience: October 18, 2018
Ordering process was very quick and easy to navigate. Concise and was very quick. No lagging from screen to screen. Was able to see exactly what i was entering at all times. Well done B%H
Date of experience: October 24, 2017
BH Reliable, Professional, Informational... the best! I've shopped on line, visited in person, consulted in person and consulted on line... never been more than satisfied..
Date of experience: May 30, 2019
This company has been good to work with and I have been very satisfied with service.
I have been happy with camera + lens I have bought from this site
Date of experience: February 25, 2019
I really like the store, both for the quality of the products and for the ease of purchase. Whenever I need something, this is the first store I'm looking for.
Date of experience: May 31, 2018
I have always been pleased with B&H for years. I have ordered several cameras, lens, computer equipment and other items. This is my go to store for cameras and audio equipment, and computer items.
Date of experience: February 25, 2019
B&H is the best place to buy photography equipment! They are reliable, their website is amazing, informative and accurate. Their shipping is outstanding; and their service is the best!
Date of experience: March 29, 2019
B&H is always dependable, if they say it is in stock, it is in stock! Shipping is always quick and complete. They are my go-to source for all things photo and audio.
Date of experience: April 20, 2020
Simple checkout with Excellent Prices! Cheaper than eBay, Amazon, and lowest price on the web! Thank you for having such competitive prices, No Tax, and offer FREE Shipping!
Date of experience: November 30, 2017
They always have the best information about what they are selling. I have always gotten the information about the products I want to buy; almost always better than the vendors information.
Date of experience: November 17, 2019
Working with one of their people for a home security system. Rep suggested
Cameras, NVR, and switch to make system work together. Put up initial
System with 4 cameras, all worked well. Ordered the remaining 3
Cameras, installed and tried to add to system. System responds that I
Am missing licenses. Now I'm stuck spending hundreds more that I was
Not told I would have to. Had the rep told me that I would have asked about other options. I found another NVR that would have worked for less money total. As the other NVR had the PoE
Switch build in. What kind of customer service is this? I already
Spent over $1100 now to find out that it'll cost hundreds more. So their so called experts either only care about making money for B&H, they don't know their products or don't care about customer service. Sent an email from their website to what I thought was customer service. The reply said sorry for the miscommunication. Failing to tell the customer pertinent information about the products is now a miscommunication. Tried again to customer service and no reply. As of now I will not buy from B&H again.
Date of experience: November 5, 2018
B&H has been a great resource for photo and graphics purchases. I like the speed of the service and the quality of the packaging.
Products used:
camera and accessories.
Date of experience: May 23, 2023
Always knowledgeable and helpful staff. Quick service and great prices! I would recommend them to anyone and I have recommended them over and over again to friends, students and fellow photographers!
Date of experience: June 3, 2018
This was easy to order and verify information. I was able to compare what I was looking for to other sites and this was what I was looking for and the best price. I hope they arrive ok. Thanks.
Date of experience: September 6, 2017
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Thank you for your order and this feedback. We regret your dissatisfaction. Unfortunately from "Reported By: jack p" it is impossible to ID you or the transaction. If you'd like us to review the particulars, please contact henryp[at]bhphoto.com with the original B&H order number, -- Henry Posner / B&H Photo-Video