- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 2nd among Camera sites.
This company does not typically respond to reviews
After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
Spoke to another unconcern ignorant customer service agent today about an order placed on July 21. He then sent me to a manager with a wait time of 51 minutes. Joke of a store. I ordered the Canon R5 back on July 21 and after lies and numerous phone calls telling me I would get it on four different dates, I find out three of my friends ordered it a week and a half ago and received the camera last week. I called BH again and the guy had not a clue and that is when I asked for a manager. My order number was *******503 and one of my friends order number is *******. She got the camera less than a week upon ordering on Oct 4. You are the worst BH Photo. I shall never purchase from u again. Seriously. I would be waiting until who knows when I would get this camera. They told me so many times these people would not get their camera before me and they did. This company is so messed up. I will shop at Adorama or Best ZBuy or evening Amazon. Done with these ignorants. I am sure there are many of u who realize this incompetence or don't realize your R5 body is never coming to you. BH system is recalled screwed up and they don't even know it and when I prove it to them, they don't even care. I am done with this nonsense. I wish I could sue them for lying and ignorance, but not worth my time. Thanks for the stick up my u know what!
Date of experience: October 12, 2020
B&H has always helped me all of of my Audio needs for my 15,000 450 seat restaurant. I have alway been pleased with their service. They have always been able to answer my tech questions.
Thank you.
Date of experience: June 24, 2018
One of the best online experiences, good search capabilities, easy checkout, decent pricing for most items. Would definitely recommend to friends and colleagues.
Date of experience: July 23, 2017
All the important info is readily available. Much easier to find quality than on Amazon! I've used B&H several times over many years, and have never been disappointed.
Date of experience: August 7, 2017
These guys are great - very responsive to my questions; I love that they were offering free overnight shipping for the solar eclipse glasses. That's a class act!
Thanks again!
Date of experience: August 16, 2017
Great first transaction. This website was recommended to me by two professional photographers. So far I am happy with my shopping. Will come back for additional items.
Date of experience: August 13, 2017
Excellent website. Arranged purchase and next day free shipping in less than 5 minutes. Consistent with past experiences using B&H - highly recommend to others!
Date of experience: February 13, 2019
After comparing other websites I went with B&H because they offered free shipping to Canada. That sold it for me. Best price on the net was also a big incentive.
Date of experience: November 15, 2017
Love shopping with B&H. Great search, and product info. Free shipping. No Tax. Ez returns (if needed). It's so damn awesome... that I'm sporting wood.
Date of experience: November 20, 2017
There isn't any other place that offers split payments & Paypal Credit. Fast free shipping, I just can't ask for anything else from an authorize retailer.
Date of experience: February 27, 2018
B&H is the place for quality products, competitive pricing, reliable delivery, and guaranteed satisfaction. I am a long time customer with no complaint.
Date of experience: August 13, 2020
Shopping online for video production equipment has never been easier! I recommend this site to anyone interested in great deals, reviews of products, and fast shipping.
Ken
Date of experience: May 16, 2017
If you are buying anything electronic, B&H is your first place to shop. For get Amazon, New egg. Free shipping over $49 Great selection. No sales tax in California.
Date of experience: June 19, 2017
Best prices and deals with current promotions. Always has great customer service if you ever encounter a problem. Love running into these guys at WPPI each year.
Date of experience: July 18, 2017
Large stock, good prices, website is easy to navigate and very informative. The few times I've needed customer service over many years, I have received excellent help.
Date of experience: December 12, 2019
I have always been impressed by B&H's fast service. This purchase is no exception. These items were purchased with very good discounts as end of year deals.
Date of experience: December 30, 2019
Always on time, consistent most reasonable prices, extensive range of quality products, excellent website with correct reviews and rating from verified customers.
Date of experience: May 4, 2020
My go-to supplier for all things photo, audio, video, computer, peripherals, consumables... I don't expect better prices, service, or selection from anywhere else.
Date of experience: May 10, 2020
I have bought all my equipment here for several years, 70d, 5d mark iv, speedlites, L lenses, tripods, etc. No problems with my purchases. Be creative, go out and shoot!
Date of experience: March 12, 2018
Easy shopping experience. Great prices. Prompt shipping. Love shopping BHP. This time around I picked up the Rodes wireless mic set for my DSLR. Planning to do some podcasting.
Date of experience: May 22, 2017
My name is Jaime (@jaimechanphoto). I'm writing a review to share a wonderful experience. As many of you might know - their staff observes Jewish holidays (to which I respect willingly). I am a Photographer and computer savvy person who goes to B&H for almost anything I can get there for the needs I have with photo, computer, and even audio too (basically anything tech)!
I saw an item on my Wishlist that entered their "Deal Zone", which is a flash-sale basically for select items. I couldn't check out because they were observing a Holiday/Sabbath (I forgot what it was), but I didn't give up. I entered a chat with one of the online agent (John J, I believe) literally 2 days AFTER the sale ended to mention that - and he granted me a one-time price match as a second chance! Saved $20... on a $30 item, that is. 66% discount - *******% unexpectedly pleased. T_T
This isn't the first time I've unexpectedly had a request fulfilled like this from B&H. I really appreciate them and hope you have the same experiences as I do with them. =]
Tip for consumers:
Ask and you shall receive (price match) =]
Products used:
Camera Bag
Date of experience: February 15, 2022
Great & professional website, had no problems with B&H, after being scammed by AJ Richies.com, I was really hesitant on ordering anything online anymore, but things could have gone no smoother with B&H, I ordered a refurbished Canon, it took probably less then a week to arrive in TX, and the camera looked brand new, everything was packaged with care, and works perfect, only reason why I am giving them a 4 star instead of a 5, is cause I only ordered from B&H once, but I do plan on giving them my service in the near future as well as follow up reviews, know this, STAY AWAY FROM AJRICHES.COM AND ALL ITS AFFILIATES, they're a super rip off, just look up any reviews on them and you'll see what I am talking about, I wrote one on here about them and I'm only one out of 100's they scammed, anyways B&H was great, I would suggest them to a friend.
Date of experience: July 8, 2013
I LOVE B&H. Have shopped for years. Easy, informative, has everything and if I do have a questions great service! I recommend all the time. THANK YOU!
Date of experience: December 10, 2019
Since my first purchase I always have confidence buying gear, the store has almost anything I need and delivery always on time, I also enjoy the sales and rebates, one of my favorite stores!
Products used:
camera photo and video gear.
Date of experience: May 20, 2021
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
Web No: 1065125503 Thank you for your order and this feedback. We regret your dissatisfaction. This order was cancelled at your request. Since your credit card was never charged, no refund is due. -- Henry Posner / B&H Photo-Video