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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 2nd among Camera sites.
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After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
It is easy to find a major product, however accessories are difficult. I went to select a Nikon Coolpix P900 and found it and a great selection of accessories. However, when I came back four days later, I could find the camera easily, but only a smaller limited list of accessories. If a person finds just the right accessory, WRITE DOWN ALL IDENTIFYING INFORMATION -- you may not be able to find it later.
Date of experience: May 9, 2018
Have always had nothing but great service when dealing with B&H, shipping is great and if I have an issue, the folks on the phone are extremely helpful and courteous. Love B&H!
Date of experience: September 25, 2017
Got a good product offer at a good price. Had to chat with an agent to see if it would work on my 5D Mark IV and it would. Quick response was appreciated.
Date of experience: July 11, 2017
I always check B&H first. For something I know I want, I just go on line and order it. Their staff is very knowledgable and it's easy to figure out which item is best for you.
Date of experience: August 18, 2019
B&H is good, but not perfect. They earned my family's trust over a period of years. We order from B&H and don't have to worry if the products we receive will be Chinese knock-offs (which is a real problem with Amazon). The few times we've had a problem with a B&H order, the issue has been very well handled.
But, they do have some problems with their ordering process. Very recently I placed an order, then decided to add something to that order. The website provided a way to do it, but doing so put my order into into "secretly hung status" where it showed an expected delivery date, but in reality the order hadn't shipped and wouldn't until I called to see why my package was never delivered.
Nor was that my first problem with a hung order at B&H. When I ordered a $7K HP workstation a few years ago, they sat on the order for months while waiting for a $70 PCI card to come in that I didn't even really need. By the time I got the PC, the price had literally dropped. Nobody ever even asked if I'd like to have the PC shipped without the missing PCI card.
Tip for consumers:
Be sure and comparison shop Sweetwater.
Products used:
GoPro Hero 8 Black
Date of experience: March 24, 2021
I have used B & H several times before and they have not let me down yet. I have bought MacBook Pro at the best price a few weeks ago and we are very satisfied with the buying process not to mention free tax since we live in Maryland. FYI, we are buying Nintendo 2DS and I am hoping to get it by Dec 22nd which is the estimated delivery date.
Date of experience: December 20, 2017
It's all in the title. I saved $800 on my new MacBook Pro (it was only $400 off at their online competitor). The site was easy to maneuver and to find just what I was looking for.
Date of experience: January 2, 2018
Needed the Apple Watch SE - Nike edition for my nephew. Everywhere else I checked was out of stock. Not only was it in stock at B&H, but I got it at a lower price and a free screen protector.
Date of experience: November 24, 2020
I've followed various websites over the years to buy my technology related items, and for the longest time, it was Eggheads, then Zipzoom Fly, then NEwEgg, and until 2 years ago its been Amazon, just due to price and quick shipping.
I've been going to BHPhoto more and more for both my personal and company needs, and now for any technology I look to BH first, and then amazon. Even if BH is 5 dollars cheaper, its worth it usually to go through them.
Purchased a 75" TV, Numerious Routers/Access Points, Monitors, and other technology from BH, and will continue to do so.
Had an instance where a week later something I purchased went on sale, clicked the EASY TO SEE "Live Chat" button asked for a price match, and it happened.
Easily my Fav site to buy now, and don't hesitate.
Date of experience: December 8, 2017
Great choices and prices. Probably have about everything you want and shipping is usually free.
My daughter and son-inlaw use it all the time and have never been disappointed
Date of experience: March 25, 2020
This website really make simple the expirience to buy, I recommend; not to my custumers, but yes for other people who loves the technology and is looking for an easy and safety place
Date of experience: August 14, 2018
I have used BH Photo for many years and have always had positive experiences. I am buying my computer through them today because I have no doubt I will be satisfied.
Date of experience: June 13, 2018
I am their's customer along time, all my camera and lens bought from B&H, out NY you save tax, always get free and fast shipping, special is return the items you don't want or defect easy
Date of experience: August 21, 2017
Prices are better than on Amazon or Walmart - Free Expedited Shipping and Tax Free! What more could a Grandma want for her Grandson's Christmas Wish List? Awesome!
Date of experience: December 10, 2017
I always enjoy making purchases at B&H. Time is a rare commodity and B&H makes it easy to find what I am looking for and make a purchase at a very competitive price.
Date of experience: January 29, 2018
B&H is the more reliable, efficient, and knowledgable camera and electronics stores on the planet. It is always a pleasure researching and ordering products from their great website.
Date of experience: January 7, 2018
Very easy and clear website, great prices and great products. Thank you!
At the store on 42nd street Manhattan NY very friendly personel will hel[p you with everything.
Date of experience: February 28, 2018
I wish B&H can provide mo information on delivery on items not stock. Two weeks ago I have order two commercial TV's and still have not received a shipping confirmation.
Date of experience: June 12, 2017
bhpphoto.com is a domain sitter - you want bhphotovideo.com - I hate sites like this. You probably are looking for the photography and video equipment online store which is: bhphotovideo.com
Date of experience: August 18, 2008
Easy and accurate on line credit approval and ordering! I have been a custoomer for 15 tears and your quality and service right up to delivery is unmatcvhed
Date of experience: December 9, 2020
Even though I can find much of the same gear online elsewhere, I can always trust that when the unexpected happens, B&H is there for me to get things on track again with their expedited shipping!
Date of experience: July 3, 2017
What do you want, it's a camera supply store online that has a lot of cool S%#T
Just wish the days of tax free shopping were still here but the local governments want their piece of the pie
Date of experience: July 28, 2019
I couldn't check out with pay pal. Kept getting a session timed out and asking me to log back in. Kept going around in circles and never would let me purchase!
Date of experience: February 11, 2020
Thank you for your order and this feedback. We regret your dissatisfaction. A very brief conflict with Paypal has been resolved and you should not encounter a similar situation in the future. -- Henry Posner / B&H Photo-Video
Very good shopping site. I like sitejabeer, and buy everything from sitejabeer.
Good product quality, fast delivery.
All product value of price range.
Excellent!
Date of experience: July 23, 2019
I have been purching many products from B&H for years, outstanding products, pricing and service.
I have 3 of the Seagate backup drives and they work perfectly.
Date of experience: February 16, 2020
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Thank you for your interest in B&H Photo and for this feedback. Our new Payboo program is designed to alleviate the burden of state sales tax and sound like something you'd appreciate. See https://bhpho.to/2XyYUBQ -- Henry Posner / B&H Photo-Video