- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
This company does not typically respond to reviews
After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
B & H has always treated me well. I've order from them sporadically over 30 years. And I've stopped into the Time Square store!
Date of experience: December 17, 2017
B&H always has what I need at a good price and get it to me quickly. It's the first place I check for all our video gear needs.
Date of experience: December 13, 2017
My son is a photographer and I have ordered several items from B&H as gifts for him. Your website has great products and fast shipping!
Date of experience: December 13, 2017
Prices are good and they had the item I was looking for. Cannot wait until the product arrives. May daughter is going to be very happy.
Date of experience: December 6, 2017
Purchasing was quick and easy... am; hoping that the rest of my experience will be as pleasant as this initial part, which I fully expect.
Date of experience: December 14, 2017
I worked with Alex G on live chat and he was an awesome help answering my stupid questions and steering me towards the right purchase.
Date of experience: December 14, 2017
They have an intuitive website with all the best gear from amateur to professional and totally have a tech support team that is ultra trustworthy.
Date of experience: August 26, 2019
You always get what you are expecting. There may be cheaper but BH saves me time and I know I'm getting a fair price with excellent service.
Date of experience: November 5, 2018
I have been buying from B & H for over 20 years. You guys have done a wonderful job. Keep up the good work.
Date of experience: September 18, 2019
Foe me, B&H has been the most reputable retail, photo-video dealer for the last 38 years... hands down... and that's an absolute fact, Jack.
Date of experience: February 5, 2018
I've, only had great success with B&H and look forward to a long partnership in photography. All the advice and help you'll ever need.
Date of experience: January 29, 2018
Been using B&H for 2 decades, since being turned on to them by my wedding photographer. Continue to have quality products at good prices!
Date of experience: August 11, 2020
Found most of what I needed. Spare battery price increased 10% in 8 months since last B&H order. :( Result of foreign trade wars? Who knows.
Date of experience: March 8, 2019
B&H always has some of the best prices around. Fast shipping and great customer service. I shop here for all of my electronics needs.
Date of experience: March 8, 2019
Easy to search. Great prices. Usually lots of reviews on things to help make a decision. This is my goto place for most photographic items.
Date of experience: December 26, 2018
I love this store. They have everything you can ask for, then more. Great on-line and really a great place to shop in person.
Date of experience: February 19, 2018
A quick Google of this company unearths many 1 star reviews, wish I'd done a more thorough search before giving them hundreds of dollars! I spent $686 for a Zhiyuntech Crane v2 gimble from BHPhoto's online store. 18 months later & after only
Light use, it's dead! Disgusted at the response from them
"purchase a replacement" it's hardly been used! Nearly 700 dollars
& they expect me to buy another one! AVOID GIVING THIS COMPANY
YOUR MONEY - #rippedoff #buyerbeware APPALLING CUSTOMER SERVICE. RUDE
AND ARROGANT! Their response when I threaten to take them to court "All
The Best!". They have then "liked" my Tweets pointing out the litany of
Negative reviews of them online, seemingly revelling in providing poor
Service!
Date of experience: March 7, 2019
Lowest prices and best service! My go to place over Amazon! Instant chat helps me every time! Customer service has actually been very helpful :)
Date of experience: March 13, 2018
Based on my many year of experience, B&H is always my first choice for photo related items. Do likewise and you will be happy too!
Date of experience: March 5, 2020
As always, B&H is a dream to work with... excellent product range, good prices, excellent site and processes... what more could one ask for.
Date of experience: March 2, 2018
Recently, B@H technical staff spent over two hours on the phone with me reviewing computers that best met my needs. Now that is service!
Date of experience: November 27, 2019
They're right on top of Black Friday offers, then they add in a couple accessories because, well, they're B&H! Great people to work with.
Date of experience: November 22, 2018
Website is easy to navigate, plenty of stock and wonderful expedited shipping!
I love the wish list, keeps me focused on what I want.
Date of experience: December 14, 2020
B & H is a great company. I've always been satisfied with my purchases and if I'm not, they are always accommodating in fixing it.
Date of experience: May 15, 2018
B+H Photo has been my choice number one for close to two decades. The selection of "goodies" and super friendly web site are hard to beat. Thank you.
Date of experience: May 8, 2018
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
Web No: 1046186779 Thank you for your order and this feedback. We regret your dissatisfaction. This order, for a $499.00 item, is dated 2 August 2017. Our return policy time period is thirty days. The manufacturer's warranty policy is one year. Both have expired. It is regrettable you did not select a Squaretrade extended warranty when you made this purchase. As we stated elsewhere, If you believe it would help for us to intercede with the manufacturer on your behalf we'll be happy to do so. -- Henry Posner / B&H Photo-Video