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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
Always fair, honest and responsive. In nearly 25 years as a customer I have never had a disappointing experience with them. Strongly recommended.
Date of experience: July 26, 2019
100% recommend. Have been buying and selling to them for over 20 years.
Kinda hate that my review must be 100 characters though...!
Date of experience: January 28, 2019
B&H is top notch all the way around. They are the go to when you want quality products backed up by excellent support.
Date of experience: June 14, 2021
B&H photo always has what need for a good price. Web site is easy to navigate and pictures are clear and accurate.
Products used:
Printer
Date of experience: April 27, 2021
Just got great advice again on a purchase. B&H never fails me with their good prices and quick shipping, efficient and knowledgeable.
Date of experience: July 23, 2017
I always purchase my photography gears from B&H, great service and fast shipping. Also, you will get rewards based on your purchase.
Date of experience: April 28, 2019
I hate online sign ups! But if they were as good as B&H's for a first time visitor, perhaps I'd do more.
Date of experience: August 7, 2017
Rob K helped me in live chat and was wonderful, pointed me right to what I needed! Once again B&H rocks it!
Date of experience: July 24, 2017
Fast, super easy. Other web sites could learn a lot from this site's UI. Able to find what I needed right away.
Date of experience: October 31, 2019
We have used this company for years and it has always been great! Fast shipping, good prices, and every product you need.
Date of experience: August 31, 2017
This is the best place to shop for electronics, cameras, computers. They cannot be beat for their selection, price, and customer service.
Date of experience: December 28, 2017
Got what i needed and fast shipping. What a bunch of guys willing to help. Can not say much more. Great service
Date of experience: September 25, 2020
They have everything you need for photography and the prices are right ( ͡° ͜ʖ ͡°). Shipping is fast, even to Canada, so eh.
Date of experience: January 22, 2018
On-line ordering is so easy. Find it fast, place your order, pay, and the items are at your door in no time.
Date of experience: January 10, 2018
I've tried several online photo shops over the years, and found that only two are worthy of use. B&H sets the standard.
Date of experience: February 1, 2018
B&H online has excellent detail, making it easy to make decisions about products I need. They are the best in the business.
Date of experience: February 23, 2018
Most of my office purchasing is with this company. Items arrive quickly and intact, not damaged. Very pleased with the professional service.
Date of experience: March 6, 2020
Been dealing with B&H since the 1-800 days, (by telephone, before the internet)! Always got what I ordered - never an unpleasant surprise!
Date of experience: May 4, 2017
When I need a selection of products from my office, B&H the place I go. Shipping and service can not be beat.
Date of experience: April 24, 2018
Customer service is great. Free shipping. Fast Turnaround. They sent a replacement asap when one of my orders got lost in shipping.
Date of experience: April 16, 2018
Finding what I wanted to order was easy. My go to online dealer for photographic equipment. Try them, you won't be sorry.
Date of experience: April 13, 2018
Always get a knowledgeable professional on the phone who spends as much time as it takes to create my order perfectly.
Thanks!
Date of experience: May 19, 2017
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