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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
I would recommend the online shopping experience. Fast and easy. Today we ordered a GoPro Hero 7 Black, and of course accessories.
Date of experience: March 10, 2019
Always has what I need at a good price and usually receive in 1 or 2 days. Phone and online both great.
Date of experience: August 4, 2021
Fantastic store! I can pretty much find anything I need in terms of technology with the best prices and even free shipping
Date of experience: May 29, 2018
Absolutely love this company and we always order from here when I can - incredible service and they are great folks to work.
Date of experience: November 11, 2018
Great price, fast shipping, well packed. B&H Photo is my vendor of choice when it comes to electronics online order. Thanks B&H
Date of experience: June 13, 2018
I always give B&H first shot at my business. First rate organization and fast delivery. You can't go wrong working with them.
Date of experience: June 10, 2018
Great prices, everything in stock, quick shipment, what else could anyone every look for? Great shopping at B&H. Always a wonderful experience.
Date of experience: July 17, 2018
I have been using B&H for years and have always had complete satisfaction.
They deliver products in tip top shape very quickly.
Date of experience: June 24, 2020
It is always a very easy experience using the web site and making a purchase. I love doing business with B&H Photo
Date of experience: January 15, 2019
I order a Western Digital My Passport drive to test how PayBoo actually works.
It works just like B&H said it would.
Now someday I need to order a discounted item to see what really happens there.
Date of experience: November 4, 2019
They have the products we need and great customer service, too. Shipping has always been fast and often free. Thanks, B&H!
Date of experience: August 3, 2020
They almost always have what I need and at a good price. I've never had a bad experience shopping on B&H!
Date of experience: August 4, 2017
The specialist found a back up drive that was compatible with both my 8 year old and my brand new machine.
Date of experience: July 30, 2017
B&H is always a great option. Excellent choices and never had any issues. I frequently purchase from here when I can.
Date of experience: August 29, 2017
Simply put, they have what we need and they deliver as promised. I wish all our vendors performed to this level.
Date of experience: September 20, 2017
Always the best prices and selection. Fast and reliable shipping. Great customer service! I want to visit their store in NYC.
Date of experience: October 22, 2017
B&H always seems to have what I need, for a great price and fast delivery! My go to online tech source!
Date of experience: May 21, 2019
Thank you so much for having what no one else has My daughter is going to be so happy! Merry Christmas!
Date of experience: December 20, 2017
I like how it shows the rebate discount and offers possible accessories that one might have overlooked with the initial purchase.
Date of experience: February 28, 2019
Quick & easy to order. Always helpful when you need it. I have never had any problems when dealing with B&H.
Date of experience: February 9, 2018
B&H has the selection and service for all professional photography needs. What a pleasure to work with such a classy organization.
Date of experience: February 5, 2018
Great selection, easy to do order, quick fulfillment. And they have everything you can imagine in the store and available online.
Date of experience: February 22, 2018
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