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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
I've been a loyal customer of B+H since returning to the US in 1970 after living abroad for a few years. Loved it then and continue to do so.
Date of experience: September 29, 2017
B & H Photo is pretty good with shipping, but at times can be a little off. Though I trust them over other companies that I have dealt with.
Date of experience: October 22, 2018
Having used another national supplier who was waiting on an item I REALLY wanted ASAP, I stumbled across B&H. Withe their 2-day free shipping . . . I will DEFINITELY be back!
Date of experience: December 12, 2019
I bought my Canon R5 from B&H also my 24mm to 240mm lens Also bought Small Rig cage = about $2,000; Bought and returned a DJI RS3 and extra batteries and accessories for it because it DID NOT WORK then I bought some Lavalier socks for $60 and a SD card for $250 and the lavalier socks were HUGE, way too big for a lavalier lapel mic. And B&H refused to accept return/refund them! Saying I had returned too many items! I even told them I would switch to Adorama and they did not care that they were losing my business.
Tip for consumers:
Use adorama instead so u can return more than 10% of what u buy Why should it be a % anyway The DJI RS 3 DID NOT WORK and the cavalier fuzzies were way too big for lav
Products used:
I have used tons of B$H stuff So why did they refuse my return !
Date of experience: August 22, 2022
Good quality products, good prices, and fast shipping. Ordered from the company several times over many years with no problems.
Date of experience: August 7, 2017
I have used this site for many years. Just gets better over time. Never have had a problem. Highly recommend!
Date of experience: August 24, 2017
B&H has great prices, plus no tax to California! My orders often come earlier than promised. It's a great store.
Date of experience: September 3, 2017
All the salespeople I speak with are very knowledgeable and willing to help find the perfect solution for my projects.
Date of experience: September 8, 2017
I always find what I need very quickly. Searches are easy and the availability of products is usually pretty good.
Date of experience: July 2, 2020
Love doing business with B&H! They offer great pricing with fast free shipping and the customer service is top notch!
Date of experience: August 8, 2019
Same great pricing, good delivery options, so better to give my money to other than Amazon. Keep B&H in business!
Date of experience: November 22, 2020
Reliable shipping of in-stock items. Amazon's shipping is becoming more unreliable so I stick with B&H Photo for my electronics.
Date of experience: September 28, 2017
B&H is my go-to place for everything electronic/optical. I sometimes just wish the selection was even better than it is.
Date of experience: October 30, 2017
Good prices... and fast service My first time ordering and haven't received products yet, but hopefully I won't be disappointed
Date of experience: October 26, 2017
When I need anything for my photographic work, my first stop is B&H. Free shipping over $50 and No tax.
Date of experience: February 9, 2020
B&H beats pricing of other vendors, has a great variety of products, they are dependable and easy to work with.
Date of experience: August 6, 2020
Excellent customer service! They always have what I'm looking for. Their approach to working with the customer is spot on!
Date of experience: December 14, 2017
Clicked on link in email, which took me directly to the lens I wanted and made the purchase. Great experience.
Date of experience: December 14, 2017
Great interface. Straight ahead way to buy and always fabulous real people to answer my sometimes difficult questions. Humans win!
Date of experience: January 5, 2018
Ordered many items from B&H. They never disappoint! Always deliver what and when they say. Their return policy is great.
Date of experience: January 24, 2018
My only con is delivery is slow and its frustrating when you order two items they don't always ship together.
Date of experience: June 2, 2020
There is no better place to go than B&H for price, service, variety, and quality. Free overnight shipping to CT!
Date of experience: February 25, 2018
Excellent selection, excellent prices. What more could you want? And I do love supporting smaller retailers over those online megaliths.
Date of experience: March 4, 2018
Always impressed at B&H's website with such a comprehensive range available. It is so easy to place a hassle-free order.
Date of experience: November 27, 2019
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Hi James,
I read your review and wanted to see how I can address your concerns. I regret that our company had to make the difficult decision to not accept returns from you anymore and you feel we do not care about your business. What you describe is contrary to B&H's standards of excellence. We focus our training on providing our customers with a great experience which is focused on courtesy and sharing knowledge. We want every customer to have the best solution possible.
While nobody likes bad reviews, we take it as an opportunity to see if we can resolve any issues our customers are having. When our Customer Service Department makes the decision to block a customer from making returns it is one that they do not take lightly. This is an extreme measure and does not happen often. We want our customers to be happy although there are several mitigating factors that are taken into consideration when they do that. I reviewed your account and see that you have been shopping with us for at least the last 9 years and we appreciate that you considered us for those purchases.
Unfortunately, you had an extremely high return rate amounting to 2/3rds whether measured by order quantity or dollar value. Very often this merchandise has to be written off and cannot be sold by our Used Department to recoup any of the losses. We did not prohibit you from purchasing, we are only saying we can longer accept returns or exchanges. -- Henry Posner / B&H Photo-Video