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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
BHPhotovideo is reliable and has fair prices - I have been using B&H for years and have purchased everything from betacams from them to professional DSLRs. Here has been my experience with them.
Pros:
They are extremely reliable in their shipping and they always have US warranties. They never sell grey market goods and you always get brand new products. Their customer service is excellent and I have been able to both exchange and return products to them without any problem at all. I bought a JVD HD cam from them and noticed a single dead pixel and they exchanged it for me without any problem at all. I have purchases lenses which I thought were soft focus, and those were also exchanged without a problem. They do wait until they receive their old product before they give you a credit, but that isn't much of an issue.
Cons:
Their prices are fair, but they are never the lowest around. You always pay for shipping and they never have special deals or coupons. If you shop around you can almost definitely find whatever you are looking for cheaper elsewhere. They offer no return incentives or email coupons for good customers. Even other mainstream stores such as Dell or Amazon may carry the same item for less because of shipping and special coupons available online. I typically check around a little bit before buying from B&H, and if the price difference is great, I may sacrifice the B&H excellent customer service for a better price.
Date of experience: September 7, 2008
Been shopping for all my camera gear here, for YEARS! They are the Sun in the Sky, the epitome of fine customer service and reliability in a camera dealer!
Date of experience: February 14, 2018
I've bought tons of stuff from B & H and I enjoy the fact I don't have to pay 10% sales tax. No hassles and friendly customer service.
Date of experience: July 10, 2018
I don't even look anywhere else for photo and tech gear anymore. B & H always has the best price and service - which saves me time and money.
Date of experience: August 10, 2018
The best electronic store in the tri state area, by far. I have been going to this store for over 35 years. It gets better with every visit.
Date of experience: May 13, 2020
Great site, depth of and info on product, past service and given my Canadian residence at the moment the ability to prepay dutiies and Taxesis a great perk!
TY
Date of experience: November 30, 2020
The prices and quality of the Products offered for sale are unmatched! I just bought additional batteries for my 3DR SOLO, they also offered free shipping too.
Date of experience: June 11, 2017
Best price around for Apple TV 65 GB! At other places, like Best Buys, you do not have the option to have the item shipped home Home shipping is a major convenience for me!
Date of experience: July 30, 2017
I can totally depend on B&H to deliver quality equipment and service. I've been buying from them for years and they are my first place to shop.
Date of experience: May 19, 2020
It easy to fine just what I was looking on line time and again on B & H's web site and at a fairly good price. Thanks
Date of experience: August 25, 2017
B&H Photo Video has always been my go to place for ordering any thing pertaining to photography. I can find the product(s) I need in a flash!
Date of experience: June 8, 2020
I've purchased photo & audio equipment here for over 6 years, always been happy with my purchases, I see myself buying from b&h for years to come.
Date of experience: December 2, 2020
It's so simple and easy! I made an emergency purchase in just minutes! :D and it will be shipped even faster! Thank you so much B H!
Date of experience: April 29, 2018
I logged on, searched for a certain product, found it, reviewed my order and order in less then one minute. Free shipping too.
Love shopping on B&H.
Date of experience: May 3, 2018
Huge selection with super low prices. Free shipping and no tax. Easy to use website with lot's of info to research. Can you ask for anything more?
Date of experience: July 2, 2018
B&H has been nothing but easy to do business with. I have purchased many items over the last 10 years or so an have never been disappointed.
Date of experience: July 26, 2018
I've been shopping at B & H since 2001 and it's my go to place for all of my camera / video needs. Excellent customer service and prices.
Date of experience: July 26, 2018
Absolutely to best place to buy photo gear. I trust B&H for my photography purchases much more that Amazon,
Date of experience: December 29, 2019
Service is good. Provide variety choices.The logistic operation is excellent, I will recommend B&H photo video to my friends.
Date of experience: July 21, 2017
Another order of small items, not most common. In stock, quickly found on web site. Quickly ordered. Very satisfying.
Date of experience: January 6, 2020
The technical chat sessions are awesome and quick! I had my answer and order completed in minutes. Thank you.
Date of experience: January 9, 2020
As usual, B&H does not disappoint! Thanks for fantastic shopping experience the excellent service! Keep up the great work!
Date of experience: April 29, 2019
I always check other sites comparing prices; B&H has a reputation of offering quality items at a great price!
Date of experience: June 9, 2020
Quick shipments and great prices. Order online experience is very easy. We will continue to order from B H.
Date of experience: January 16, 2020
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