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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
I've shopped at B&H since long before the internet, and have always found great selection of products and service.
Date of experience: August 15, 2018
I am unencumbered by marketing-speak. It's all about the product, it's quality, competitive cost, and great customer service. Ama-who?
Date of experience: May 22, 2018
Thanks to purchase history B&H has online, it's quick and easy to reorder supplies for our large format printer!
Date of experience: August 23, 2019
This place is great. Can always depend on them delivering. Great selection and carry most of what i need.
Date of experience: June 6, 2018
Through the years, I have been very satisfied with B&H. This is one of the most trustworthy retailers around.
Date of experience: May 11, 2020
It has been easy to order good stuff.
Nice collection.
Quick delivery.
Reliable.
I would recommend B&H to anyone.
Date of experience: April 15, 2019
Long time supporter of B&H. Best deals, easy purchasing puts this shopping experience at the top of my list.
Date of experience: December 19, 2018
Price, selection, customer service. The best place hands down is B&H. I've been a customer for almost 20 years.
Date of experience: September 3, 2018
These guys are the superstore of superstores. They have deep stock, a wide variety and a great credit card.
Date of experience: April 29, 2020
I always check other sites comparing prices; B&H has a reputation of offering quality items at a great price!
Date of experience: June 9, 2020
I have purchased many things I require for my avocation of photography from B&H and have always had excellent service and timely delivery of all purchases.
Date of experience: September 25, 2019
So easy to navigate and find products on B&H website. It's my first time to purchase from B&H. I hope everything goes well!
Date of experience: November 14, 2017
I've been at their store, they do a great job in selling technology stuff, excellent experience buying both online and at the store.
Date of experience: December 13, 2021
I'm probably going to regret all my many purchases from B & H when it comes time to retire. Oh well, I'm having fun now :).
Date of experience: July 4, 2017
Why go anywhere else? You cannot find it less expensive and their customer service is great because they answer the phone and they are smart reps.
Date of experience: September 12, 2018
Good price. Great help with chat. Have ordered before.It has been a few years
Will have to wait to see how fast order is delivered.
Drew
Date of experience: January 26, 2018
I think there are no problems here and everything looks very, very good.
And a special thanks for the detailed description of each item - it helps.
Date of experience: December 24, 2020
Never any BS when you buy with B&H. I have bought a ton of gear from them over the years and have never had an issue.
Date of experience: March 20, 2018
I have ordered from B&H for the last 15 years and have never had an issue. Fantastic company that I can't say enough good things about.
Date of experience: December 10, 2018
The text chat feature was great. Dan W. Was very responsive and helpful. He jumped on immediately and I had my correct order placed in minutes.
Date of experience: May 16, 2023
Love shopping at B&H website. Easy to use and navigate. Always open. They always have what I am looking for in electronics at competitive prices. A++
Date of experience: July 25, 2018
B&H Photovideo has a great website, with a LOT of detailed product information. They have good (but not great) prices. They have above-average customer service. However, they will not bargain or price match, even when buying multiple items and regardless of price.
If you are buying a name-brand product, you can often find a better price elsewhere on reputable sites.
However, this is the only on-line site where I feel comfortable buying used equipment. Nearly 10 years' experience with B&H gives me confidence that they thoroughly inspect used items before offering them for sale.
On the other hand, I am not completely satisfied with B&H in the past year for a couple of reasons, which has limited my business with them. First, B&H is easily big enough to have leverage with the major manufacturers when it comes to Manufacturers Set Prices, but they apparently choose not to do this. Some manufacturers will require retailers to sell certain products, especially the latest-version or current releases, at a minimum set price. B&H is big enough to leverage MSP, in order to offer better prices, but they usually do not. When you see a high-quality camera or binocular on B&H Photovideo for the same price you see on other websites (sometimes even small outfits), you can be assured B&H Photo is not offering their best price.
The second complaint is that B&H has cut back a lot recently on its product offerings from Nikon, especially in the sport optics department.
In summary, B&H is a great place to do online research, which is saying a lot for a retail site! However, you can most likely find better prices elsewhere. And if you are buying used, it's hard to beat B&H.
Date of experience: March 19, 2013
The mail order and the sales people are the best. I have been buying at B&H for at least the past 20 years. I've NEVER had a PROBLEM with mail order or buying at the store in person. Jerry Levine
Date of experience: May 29, 2017
I have been a B&H customer since 2012 when I lived in Manhattan. Now that I reside in California, I still shop on line with B&H. I have found no other Photo Camera store that has everything like B&H.
Products used:
I have in the past purchased video cards, 3-Bellingham camera bags, and Camera batteries. Today I purchased a Manfrotto 055 Tripod and a Manfrotto 504HD Video Head. While reviewing the different products on line, there was a brief video explaining all of the products.
Date of experience: February 4, 2020
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