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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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After many purchases from B&H I really trust them. I cancelled my amazon prime subscription because most items I would buy off amazon I can get from B&H, and I got tired of wondering if I was going to get a genuine product in the mail from amazon. They always have what I need(primarily photography equipment) at a reasonable price, pack it well for shipping, and ship fast. One of the few companies I would feel comfortable asking for purchasing advice.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
The website said free expedited shipping over $50. Then they sent via UPS ground instead. That's not expedited!
Date of experience: May 17, 2017
Outstanding website and easy checkout. Love that you take PayPal and shipping is free. Better pricing than Amazon!
Date of experience: May 16, 2019
Great selection, fair prices and great customer service. What more do you want? I always check B&H first.
Date of experience: July 5, 2017
I've been a customer for ten years and have always found the products needed with excellent customer service.
Date of experience: June 23, 2017
Very detailed and helpful website. I use B & H for all video, photographic, audio and software needs.
Date of experience: January 10, 2019
I've bought several items here and have always been pleased with the ease of shopping and my purchases.
Date of experience: July 3, 2017
Always a pleasure ordering from B&H. Easy ordering & their staff answers questions and provides examples if needed.
Date of experience: July 3, 2017
I have always appreciated B&H for their products, price and great service. One of the truly great businesses!
Date of experience: July 17, 2017
B&H has everything you could ever want in camera, video, and electronics - and at the best prices too!
Date of experience: July 24, 2017
I always learn something new about equipment when dealing with B&H staff and it's always an enjoyable experience.
Date of experience: June 6, 2019
I rely on them all the time for electronics. Very wide selection with detailed specs for most products.
Date of experience: August 22, 2021
Dependable, professional information. Best place to shop for cameras and lenses. Competitive pricing and very accommodating return policies.
Date of experience: February 14, 2019
Always easy to use site and products are available for quick shipping. They have always arrived on time.
Date of experience: July 26, 2018
Always have quality products that they stand behind. I have used this company for 40 years. Never disappointed.
Date of experience: May 5, 2020
I can always quickly find several choices whenever I need something. It doesn't take a lot of hunting.
Date of experience: November 6, 2017
Need something. Get something
Simple fast fair fare
The hardest part of my order is typing this review...
Date of experience: October 27, 2017
BH has the best prices for their service and shipping... I never shop anywhere else for photo equipment
Date of experience: January 22, 2020
B&H is the only place I buy all my computer needs. I love their professional and dependable service.
Date of experience: December 8, 2017
I can't say enough about B&H. Great selection, fair prices, and courteous staff. I shop no where else!
Date of experience: December 19, 2017
Always an easy order, always the best prices, free shipping, and no local taxes. Why shop anywhere else?
Date of experience: December 19, 2017
I've bought thousands of dollars worth of equipment through B&H and it has always been a smooth process.
Date of experience: January 17, 2018
The prices and service are impeccable. My photographer husband and I have been a customer for many years
Date of experience: August 21, 2020
Easy to navigate website, fast checkout. B&H is my go-to provider that meets all of my photographic needs.
Date of experience: February 5, 2020
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