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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
Love B&H. Great prices and the best service in the industry. Don't even think of shopping anywhere else.
Steve E. Kaiser
On the Loose TV
Date of experience: December 4, 2017
I've dealt with this company for many years and it remains the gold standard for on-line shopping. Huge inventory and fair prices can't be beat.
Date of experience: April 19, 2020
They always have what I'm looking for at good prices and shipping is fast. Have ordered multiple times and so far everything has been great.
Date of experience: January 9, 2018
Great shopping experience!
B&H always has what I'm looking for at a reasonable price.
I would recommend this site to anyone looking for photo gear.
Date of experience: January 7, 2018
I always look to B&H first for all my photographic needs. They always have what I need in stock and the best prices as well.
Date of experience: August 20, 2020
I have never had a problem with any order over the last 12 years. Awesome site and awesome service. Free shipping is the final cherry.
Date of experience: April 12, 2018
Easy to find what you are looking for, has a lot of choices to consider, good prices, fast shipping. Everything you want in online shopping.
Date of experience: April 2, 2018
Have never had a problem with any item I have ever ordered from them. Their prices are always competitive, and their customer service is outstanding.
Date of experience: August 12, 2019
Great Product and Shopping Experience last time so I'm back to buy again.
I recently reviewed a different company and gave it a terrible rating.
Date of experience: April 2, 2019
These guys rock! Found all my printing needs for my company to create prints for the people. Ordered twice will order again if need be.
Tip for consumers:
look for the deals!!
Products used:
large printer and paper
Date of experience: December 13, 2018
B&H always makes it easy to shop and has the best value. Been a customer for many years for all my audio and photography needs.
Date of experience: November 13, 2019
Easy to use web site, good selection and free shipping. Needed to set up account for tax exempt but didn't see how to do that.
Date of experience: August 20, 2019
It has good student offers but to keep a customer using it constantly, they should have a loyalty program like best buy does. Its comforting.
Date of experience: April 8, 2019
Great place to buy All my photo stuff from. I have ordered many different times from here and have never had an issue. Thanks B&H.
Date of experience: April 16, 2019
I wanted a specialist camera bag to protect against the weather, found what I needed in stock, and ordered the item without problems. Well done!
Date of experience: June 7, 2020
I Ordered a nikon z6ii mk ii thinking it was a US warranty. Come to find out, it's a gray market and the way to find out that it is gray market is to look in "what's in the box section" and see where it says BH warranty. That's what read between the lines actually means because they will scam you into paying full price for a gray market item. Once I found out it was gray market, I called and spoke to a manager that was condescending and spoke down to me making sound like a liar. When I asked where it indicated it was a gray market item, he said it was under the "mirrorless" word in the description page. When in fact it never did, then he says you have to look at it from your browser and not your phone. I order from my phone, all the time and it never indicated it, on there. Long story short, I am never buying from them again because there are plenty of other stores that wouldn't scam you into thinking you're buying US warranty item. B&H, I've been ordering from you for over 20 years and it will stop now. I also spoke to another manager and he wasn't any better. Sure he was apologetic but that's no good! I hope you shop around before going to them! Never again!
Tip for consumers:
Buy somewhere else
Date of experience: March 24, 2023
This is one of my favorite places to shop! Always easy to find what I'm looking for, competitive prices and always great service! Highly recommend!
Date of experience: May 17, 2020
I always find what I am looking for, whether it is equipment or supplys. The best of products and service.
Date of experience: October 24, 2023
Whenever I need a reliable resource for purchases and advice regarding my photographic work, B&H is one of my favorite "go to" places.
Date of experience: August 23, 2020
I've never had a bad experience with B&H. Online or in person at the store, great help. I need to buy in person more! Thanks!
Jeff A.
Products used:
Cameras, films, audio.
Date of experience: January 30, 2023
On-line purchase is simple and straight-forward, I made this purchase from Australia and looking forward to receiving product in Chicago when I visit my daughter and her family
Date of experience: May 22, 2018
B&H snagged my order because a competitor site would not process my CC. But I am glad I did because I was able to get more for my money from B&H with free shipping.
Date of experience: August 15, 2017
Every time I order from B&H, the entire process is easy and prices are very competitive. Even when I have items shipped to Canada, it's simple.
Date of experience: January 22, 2018
There was a time it was much faster to go though checkout.
You DID NOT let me know when I applied for the "Payboo" card that you would be doing a credit check that would lower my credit score!
Date of experience: July 19, 2019
Thanks for your interest in B&H Photo and for this feedback. Payboo is a store-brand credit card and when you apply for a credit card a credit check is standard. Our Payboo FAQ advises TransUnion and/or Experian. Are used to consider your application. Credit score reductions a part of a credit application are usually brief and the original score restored quickly. -- Henry Posner / B&H Photo-Video
I have never been disappointed with B&H Photo Video.
This order is for miscellaneous items but I know all will be great.
Date of experience: August 26, 2020
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
Steve: Thank you for your order and this feedback. We regret your dissatisfaction. My colleague Brian, our Senior Manager | Marketing Customer Advocacy, reached out to you by telephone to discuss this situation and explain. He was also able to provide an Alltstate 4-year new camera extended warranty at no charge. We are grateful for your recent subsequent purchases and for your restored confidence in us. -- Henry Posner / B&H Photo-Video