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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
The best store ever, the best costumer service online and in the phisycal store! This p2 cards are too expensive but are truly convenient for use it in Varicam cameras
Date of experience: December 6, 2018
I love B&H, it's my go to for all photography needs. The Search, Order process and Return policy is the best.
Date of experience: March 26, 2018
Great and easy ordering and check out. First time customer looking for certified solar eclipse viewing glasses.
Date of experience: August 10, 2017
Very simple and streamlined process for ordering online.
Easy to compare and review items.
Checkout is quick.
Date of experience: July 23, 2017
Best place to shop. Always very helpful. They have the best prices and carry top quality merchandise.
Date of experience: August 20, 2017
Great prices, very fast shipping, free shipping for the most part and everything almost always in stock.
Date of experience: December 27, 2019
Easy site to use, prices are very competitive. Will definitely use again. Straight forward, and good products
Date of experience: November 5, 2017
Love BH - easy payment - very flexible and i found most of my photography equipment here. Very Recommended
Date of experience: January 2, 2018
I'll always shop electronics through B&H. Great prices, great service, no tax, free shipping, tutorials. The works.
Date of experience: September 17, 2018
I've ordered many items from B&H. Always good service and good equipment. I appreciate the free shipping.
Date of experience: January 24, 2018
Easy to navigate web site, quick shipping, good price, no tax, free shipping and outstanding customer service.
Date of experience: February 6, 2018
Great Company. Never had any issues with them. Good product selection, usually free shipping, great customer service
Date of experience: February 22, 2018
Always there to help, correct, products as described, delivery fast and always on time.
B&H are best
Date of experience: November 5, 2019
Been using B&H for twenty-five + years. Always my first source for audio/video/photo. Great prices, fantastic catalog.
Date of experience: November 22, 2018
B&H is consistently excellent. Would love to visit the store someday but website ix pleasant to use.
Date of experience: December 24, 2018
Good Website with creditable navigation to Nikon camera, lens products and reasonable prices with consistent delivery times.
Date of experience: May 5, 2019
Very easy way to shop and have your questions answered about the products. I have purchased several items from B&H over the years.
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Date of experience: May 25, 2017
I have always enjoyed dealing with B&H. I've never had a problem. I will continue to use them. Their service has always been exceptional.
Date of experience: June 18, 2017
I have used B&H for many years and they always have best prices, good deals, and everything is in stock 99% of the time
Date of experience: June 13, 2017
Prices are very competitive. Service is quick and easy. Help (if needed) readily available.
I am very happy with my relationship with B&H Photo!
Date of experience: May 19, 2019
Enjoyed the free shipping on items I've purchased and the quality as well. I will update this review after receiving and testing my drone.
Date of experience: May 23, 2019
The order process was quick and painless. I have had issues with the actual shipment of goods in the past. Hopefully none this time.
Date of experience: July 26, 2017
This is my "go to" place for any photo equipment needs I have. They always have what I need in stock and ship quickly.
Date of experience: August 20, 2017
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