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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
I'm used to buying cameras here. They demonstrate good service and the way they treat me as a client is also to my liking.
Date of experience: June 13, 2023
Worry free shopping. I have spent thousands of dollars at B & H and so far they have never fallen short of my expectations.
Date of experience: September 18, 2017
Well it's my first time buying here like I said so far so good, I'll review my "review" wen the stuff arrive home, ;)
Date of experience: September 10, 2017
I usually use this service if I need something for photography. Cameras and supplies. Also, the prices are very good. I can recommend it.
Date of experience: June 16, 2020
Easy to navigate site, competitive pricing, and a quick and simple checkout. B&H will always my first stop for all electronics and optics needs!
Date of experience: August 1, 2018
B&H website is easy to use. B&H is honest and provides thorough info by email or telephone. They have an amazingly broad product selection.
Date of experience: October 21, 2018
I really love shopping with B&H. I always feel like I'm getting a good price, and very knowledgeable. I have never had any issues.
Date of experience: November 26, 2018
Fast and no extra tax :P, just wanna buy more items on this website. Also will recommend this website to all of my friends
Date of experience: November 7, 2017
Ease of searching for products, added convenience of easy ordering and prices that beat the competition... this is the place you want to be!
Date of experience: November 22, 2017
Its always easy to find what I need and to follow-through with my purchase. The items are clearly described and shipping is a breeze.
Date of experience: November 22, 2017
I do quite a bit of online ordering. B&H is by far the easiest to order from. Also, the website is very user friendly.
Date of experience: October 27, 2020
Have what I want, prices reasonable, shipping options I need are available, and the website is really streamlined to make it easy to order.
Date of experience: December 6, 2017
I've never had a bad experience of any sort with B&H. I'll be back again and again, they're super reliable and have great products.
Date of experience: November 27, 2017
You had exactly what I was looking for. Thank you. Also the fast delivery will allow me to use my binoculars before the weekend.
Date of experience: November 26, 2017
Thank you for helping me out on my order. You guys are a pleasure to deal with. Thanks again. A very satisfied customer here.
Date of experience: July 9, 2019
Now for the order to be received on time! The whole process will have been worth it. B&H has nearly always been promise perfect.
Date of experience: December 12, 2017
B&H is a trusted source for all my electronic orders. Ordering is easy, shipping is very fast and items arrive undamaged. Prices are GREAT!
Date of experience: December 8, 2017
Great selection, easy checkout. Able to find what I am looking for with ease. Able to place the order in just a few minutes.
Date of experience: January 20, 2020
One of the easiest on line checkouts I've experienced! You will like dealing B&H because of there product set and the online shopping experience!
Date of experience: December 31, 2017
The best store, very good prices, easy to make an order via the Internet
Convenient payment systems.
In short I highly recommend this store
Date of experience: February 6, 2018
What else can I say... See the title - If you can, visit their store in NYC. If you're a photo buff, you'll go nuts.
Date of experience: June 25, 2018
The store has a great layout loved shopping there and the b&h staff we're very helpful great prices you can test everything on site
Date of experience: March 30, 2017
B&H always comes through. They are simply the best source for photo and video gear anywhere. I rely on them and they don't disappoint.
Date of experience: August 15, 2018
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