- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
This company does not typically respond to reviews
I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
B AND H PHOTO WEBSITE IS EASY TO USE
THE SEARCH ENGINE WORKS VERY WELL.
LINKS LINK MOST EVERYTHING YOU ARE LOOKING FOR.
IF YTOU CAN'T FIND IT TRY ANOTHER SEARCH WORDING.
WHEN DONE EASY TO CHECK-OUT
Tip for consumers:
BEEN USING B AND H FOR 12 YEARS, KEEPS GETTING BETTER.
Products used:
LACIE DRIVE 8TB
Date of experience: June 17, 2020
B&H Photo and Video has every thing a photographer needs: A large inventory, a web site that is easy to navigate and easy to use, knowledgeable staff support and a fair return policy.
Date of experience: December 22, 2022
I am followong this store from the days a manual was sent to subscribers by mail
If you know what you need, buying on line is a very good option
Date of experience: December 27, 2017
I searched the web and B&H had the lowest price and fast free shipping of the exact item I wanted, not an off brand, but the name branded item I was looking for.
Date of experience: May 9, 2018
If you are into videography or photography this is the only place you should be looking at to buy your gear.
Date of experience: September 24, 2019
As a mobile DJ, I often find some of the best deals and prices on B&H Photo! Before I make any major purchases, I always check their site and I often purchase from them.
Date of experience: January 7, 2019
Always on my list when shopping for electronic products. Today it was memory cards. The last order was a new DSLR.
Date of experience: August 19, 2019
Buy online in H. B. Is simple and fast. I always get what I'm looking for. I recommend it. I love buying here and the prices are very competitive.
Date of experience: July 14, 2017
What is there to say? With B & H Photo, there is never an pressure or sales pitch nonsense; just fast delivery and expert advice by chat or phone.
Date of experience: April 14, 2020
The item was out of stock and bought it when B&H notified me it was back in stock. On sale too! They have always been reliable to deal with.
Date of experience: November 4, 2020
I can always count on B&H having the tools I need with fast and easy delivery. If there is a problem they are always helpful to remedy the situation.
Date of experience: April 26, 2018
APC uninterruptible power supplies are priced the same as Amazon Prime. I'd rather deal with anyone other than Amazon.
Date of experience: October 30, 2017
Shopping at B&H Photo Has always been A good experience. Their prices are good And I like the free shipping. Will come back Again
Date of experience: May 21, 2017
Have ordered from this company many times and all orders and products were as advertised. Shipment was always no hastle.
Date of experience: November 23, 2017
This is the best place to shop because with live chat youre able to get any & all questions answered!
Date of experience: November 30, 2017
Great selection, well packaged, fast shipping. Good daily deals in the DealZone, too. Website is informative and covers products well.
Date of experience: April 9, 2019
The best, safest and fastest way to get your gear. I couldn't be more satisfied, i have found all that i need every time for a fair price.
Date of experience: July 8, 2019
I THINK I BOUGHT MY FIRST AND ONLY SONY DSLR-A 350 BACK IN 05 AND I STILL USE IT. IAM PUCHASING A WIRELESS REMOTE CAMANDER FOR MY SONY HANYCAM AWESOME WEB-SITE, YOU CAN FIND THE RIGHT ITEMS THAT YOU NEED FOR YOUR CAMERA OR HANDYCAM. AND THE PRICES ARE GOOD. AND SHIPPING IS FAST.AND FREE WHEN YOU SPEND OVER 49.00$.
THANKS
PAUL H, RIVERSIDE, CA
Date of experience: October 29, 2017
Don't waste your time -- order from somewhere else instead. Here is how I wasted 45 minutes of my day (not including the time spent writing this review). I went to B&H's website to purchase a $225 SSD drive. It said if I apply for the "payboo" credit card I would receive a credit in the amount of the tax which was $15.75 and could use the account immediately. I said ok, applied, was approved for several thousand dollars, but the card kept getting declined. I chatted with someone from B&H who said it was the bank's fault (Comenity which issues the B&H card) and I should call the bank. I did and the bank told me it is B&H's fault because the website keeps trying to put it through with a CVV code which doesn't exist because it's the first purchase, and keeps resulting in a decline. The bank tells me to call B&H. I call B&H back and someone else told me, again, it's the bank's fault and will call the bank for me. At the end I don't know whose fault it is, but what I do know is that it wasn't mine and I couldn't waste anymore time while they point fingers at each other so that I could--hopefully--save $15.75. So I ordered it from one of B&H's competitors instead and the process was nice and smooth, the same price, and same delivery date. Do yourself a favor and don't waste your time with B&H and/or their "payboo" credit card program.
Tip for consumers:
Don't bother
Products used:
SSD drive
Date of experience: March 20, 2023
Easy to find what I was looking for and they gave me options and I found exactly what I was looking for (a gift) and liked it so much I bought one for me also!
Date of experience: December 19, 2017
Not sure exactly what you need? The experts at B&H will guide you through the options and trade-offs at different price points. A trustworthy lot.
Date of experience: December 11, 2018
I have always had good experiences with B&H Photo and I have been doing business with them for years and have spent many a thousand dollars with them.
Date of experience: December 6, 2020
BandH is a great place to buy your photo & video needs. I can always find what I need with a full picture and description.
Rene' D.
Date of experience: August 20, 2017
Always the best online photo equipment store to go to for pros that demand and expect good se rvicer
Date of experience: July 3, 2017
Professional, fast delivery secure billing no hassle. Thank you B&H.
Next day delivery is awsom especially during holiday saison...
Date of experience: December 19, 2019
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
Jay: Thank you for your order and this feedback. We regret your dissatisfaction. I'd like to know more about this situation but from the information provided here I cannot ID the customer or the transaction. Please use henryp@bhphoto.com to share additional details with me so I can make efforts to see this i not repeated. -- Henry Posner / B&H Photo-Video