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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
I've made all my major purchases from BnH for about ten years. They have always been great and answered all my questions.
Date of experience: June 26, 2017
Nicely done prompts and drop downs. It had remembered most of my guest stuff and made it a breeze to check out.
Date of experience: August 13, 2017
The products I want are always in stock, the shipping is quick and if there is a problem they solve it fast.
Date of experience: December 15, 2019
I always trust B&H to provide the best quality merchandise. I have shopped here for many years and have never been disappointed.
Date of experience: April 23, 2020
What more could one ask for in a supplier. Nice to have one site for all our needs and excellent service always.
Date of experience: September 5, 2017
Ordered a sometimes hard to find in-stock epson scanner -- BH had it for a good price and ordering was easy (and quick).
Date of experience: September 5, 2017
You had exactly what what I was looking for. B&H can be depended upon to have the right device for anything audio/video.
Date of experience: June 17, 2019
Has the right parts for my cannon printers, order arrived on time and the same specs as ordered. The prices are reasonable
Date of experience: June 21, 2020
This is the perfect place for all of your one-stop shopping for photography gear. I've never found the need to go elsewhere!
Date of experience: July 1, 2019
The technical specs are accurate their chat system is efficient and the process for payment easy! I have trusted them for years
Tip for consumers:
Trust it!
Products used:
camera, lenses, accesories
Date of experience: November 8, 2022
I never have to worry when I order from B&H, it's in my hand the next day! Thanks for having my back.
Date of experience: July 12, 2018
Very user friendly web site, and great prices! And selection, they have snatched a customer away from ebay :), thanks B and H
Date of experience: November 29, 2017
Everytime i use B&H, I'm happy. My experience has been always great, I have nothing bad to say. Customer service also great.
Date of experience: December 19, 2017
Always amazingly knowledgeable and helpful! I've been shopping with B&H for many years and have always found the service to be amazing!
Date of experience: December 19, 2017
Excellent store to buy from. Always on time and top of the line products. Will always recommend B & H to people.
Date of experience: December 17, 2017
Excellent stock of photo and audio gear, fast service. Long history of reliable service for me. Knowledgeable staff when you need them.
Date of experience: November 15, 2018
B&H is my go to for new gear -- fast, easy, well organized, informative, and well priced. What more can you ask for?
Date of experience: February 4, 2018
Have been coming to B&H for years and big fan. Good prices, excellent service, and fast shipping - can't ask for much more!
Date of experience: April 20, 2020
So easy to search and purchase items. I like the reference to similar items at a lower cost. Helped me save money!
Date of experience: February 28, 2018
Good prices, free fast shipping if you spend enough $$. If they keep the lowest prices around they'll get lots of biz
Date of experience: May 2, 2017
I have never had a problem ordering nor getting detailed product info. Easy and convenient. I would recommend online ordering with B&H
Date of experience: April 16, 2018
I have ordered a lot of equipment from B&H over the years, and they have always proved to be a reliable seller.
Date of experience: May 7, 2017
B&H has great information on their products. They have a great selection and at fair prices. Ordering online is easy and fast.
Date of experience: February 12, 2023
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