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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
I've bought multiple things from B&H, and have never been disappointed. I'd FAR rather buy from them than Amazon.
Date of experience: February 12, 2020
I trust B&H to say what they do, and then do what they say. I can't ask for anything more than that.
Tip for consumers:
I can’t imagine a site being better designed. Use the compare feature!
Products used:
Purchased several new Nikon products recently... I’m an old guy and Nikon has been my brand for many, many years. Recently I purchased a Z6, Z50 and a D 500 my retirement gift to myself. The Z50 is with me 24/7. The D500 is amazing. The Z6 is for low light, nightscape scenes. (Lots to learn there)
Date of experience: March 26, 2020
Easy to order, great product and they back their products... why order anywhere else?... love Payboo too
Date of experience: June 17, 2020
Always good prices on excellent merchandises. Very old repeat buyer. Always a pleasure to deal with you!
Date of experience: July 13, 2020
My order arrived sooner than expected. The lense converter works real well with all my lenses. I will order more products from your company.
Date of experience: May 26, 2017
Super easy to reorder supplies. Just a few clicks. Order history easy to find. Credit card on file. Click, place, done. Also, Free shipiping.
Tip for consumers:
B and H has an Andriod app. It's even easier to use than the web site with a browser.
Products used:
This order, printer ink. Other orders, computer hardware, home automation hardware, printers, network hardware.
Date of experience: January 17, 2019
After 11 years of your service; you all haven't failed me yet on delivery, service and excellent prices - wouldn't think of using anyone else.
Date of experience: July 16, 2017
What's to say... B & H rocks! Their webpage is easy to get around and checking out is not complicated. I keep coming back.
Date of experience: August 7, 2017
In terms of easyness to browsing B&H online catalog, and the check-out system of payment! I´ll always come back. B&H is a reliable business.
Date of experience: August 22, 2017
This is the seconst several months. Though I am not sure about dealing with the bank running the credit card from B & H
Date of experience: June 2, 2021
We have been ordering from B & H for several years and we have never had a problem with our orders. Ever. Remarkable in our experience.
Tip for consumers:
Don't try to order over the weekend.
Products used:
Apple products
Date of experience: May 14, 2019
It was an experience... free shipping was nice. Although tI just ordered a similar item from a competitor which included free next day, so we'll see
Date of experience: July 24, 2017
Very easy and flexible site, always nice to buy here. And Today's deal is something we need to keep an eye on, very good offers there...
Date of experience: August 23, 2017
I am always pleased and never disappointed by the products and service received from B&H. I will continue to use B&H for all my photo needs.
Date of experience: April 12, 2020
Have ordered several times. Good products, easy order, fair prices, good delivery. Best online vendor.
Date of experience: October 18, 2017
Have been dealing with B&H for many, many years. Always find what I am searching for, delivery and pricing excellent. Follow up is always on point.
Date of experience: October 19, 2017
I hope very soon. I can't wait to rehearse and put it to work! Thank you! I also needed a couple of keys and some recording cards. All in one!
Date of experience: October 23, 2020
I love B&H. Always there anytime of day or night. Booyah! They have it here for you. I have never had a bad experience with B&H.
Date of experience: January 19, 2020
It is amazing how easy it is to use online ordering. Thank you for being at the top of your game. There is no better camera store in the world!
Date of experience: July 19, 2018
The website makes it easy to find what I want, easy to change credit cards, my items will arrive tomorrow, and the pricing is really good.
Date of experience: September 17, 2018
Never Ever a concern! Great experience each and every time. I have had not 1 problem and I usually order something at least once a week.
Date of experience: January 16, 2018
Excellent service and I really like the in stock availability of items I need. Being in Texas and needing things quickly is important to my business.
Date of experience: May 28, 2020
I shop online on b&h all the time, never have any issues. The store is great you can easily get lost in all of the tech.
Date of experience: November 15, 2020
Love buying gear from you guys! Always a good experience, use you for a lot of things. It always makes me come back to buy stuff.
Date of experience: March 4, 2021
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