B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
This company does not typically respond to reviews
I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
This is the worst company I have ever dealt with. I purchased brand new Evga 1300 G2, They came with the following cables. They are scammers! They sell used items as NEW! I lost more than 2 weeks of my mining business, and hours of labor because of them. Stay Away from these company! I am getting replacement from the manufacturer that I will lose more weeks. I wish I paid $10-$20 more and purchase from a decent company. Do not fool with tons of fake reviews here. Check out other review sites to learn more about this company!
Tip for consumers:
Stay away from this company. They have very competitive price because of their used defective items. Check out the pictures I attached.
Date of experience: October 30, 2017
Could not be more helpful or give better advice. 5 Stars all the way! I have used B&H as a source for all my equipment which is considerable and find them to be the best to deal with by far. Very knowledgeable when it comes to advice and product help.
Date of experience: February 5, 2018
Always a good experience with B&H. Great service all around and you can trust that you are getting what you are paying for. If for some reason their is a problem (I had to return a used camera I once bought) they take care of it quickly without any hassle.
Date of experience: July 19, 2018
BH is home to tons of media production equipment stemming from audio, to visual (photography/cinematography), lighting, and much more. Their online store holds a vast variety of gear and goodies for creators of all experience levels, and offer (hard to beat) deals that will get you what you need without burning a hole in your pocket.
I'm giving BH a 5 star rating for their great products, great deals, and exceptional customer service.
Date of experience: June 20, 2017
The title says it all. I've spent thousands of dollars with B&H over the past decade. I've purchased everything from home theater components to telescopes and every order has been shipped and dealt with the most absolute professionalism. If you have an issue, they will help you out. Have a question? You will get somebody who actually knows what they are talking about to help you. You cannot do better than B&H Photo.
Date of experience: September 14, 2017
I've used B&H on and off for years. Never been disappointed. Remarkable depth and variety of electronics. The free shipping and no state sales tax for purchases outside New York, when combined with their already-low prices, makes this a top choice for electronics of every kind.
Date of experience: June 19, 2017
Never a problem with orders from B&H. Whether I've done my ordering on line or on the telephone, service has always been great. The web site is easy to use. Very intuitive. My best place to order from for any photographic needs.
Date of experience: July 27, 2020
I've been buying from B&H Photo Video for several years and have never had any issues with them. They have almost anything you need in photo, video, and technology. Several years ago, they even helped me out when I purchased a projector and accidentally dropped it while installing it.
Products used:
Video Camera, Projector, Video Switch, Streaming Device, Computer, Cabling
Date of experience: November 26, 2021
I almost always find what I need at B&H, I buy mostly photo papers and camera accessories. Shipping is fast. Prices on the paper makes it worth it to buy online rather than drive over to Fry's or Office Depot. Thumbs up!
Date of experience: February 12, 2019
Your customer service is wonderful and your site is easy to use. I found that your reps are not paid on commission which adds to my trust in the information they give. Recently they have helped me decide for-and against-some big purchases.
Date of experience: July 17, 2018
All of my transactions with B&H over many years have gone well. The products have shipped quickly and arrived in A-1 condition. The website is easy to use. The product reviews are a of high quality and appear to be real, unlike another large e-commerce site.
Date of experience: December 11, 2017
When it comes to film and video equipment - for at least several decades the best store in the world. Whenever I'm in New York City - I always visit in person. It is a real pleasure! I wish that B & H stores were in other cities.
Date of experience: December 24, 2017
Like the online info, chat, ability and ease of both orders and when necessary returns. My only complaint is that you are making me write 100 words to finish. Chose to give review and I am always happy to give kudos to companies who have good business practices but making me type all these words seems a little over kill and now because I'm wasting words and time to get the 100 word min. And my guess is you will not use at all.
Date of experience: January 10, 2018
B&H is very reliable, has a great selection and great prices. An online camera store you can trust for fast dependable products. I've bought a lot of camera equipment through the years from B&H and have always been happy with their service.
Date of experience: March 12, 2018
I've been buying from B&H for probably over a decade now and every time I have always had great service from these guys. I really don't know how they do it but I hope they carry on for a long time to come!
I've also visited the store a few times. If you've not done that I recommend it, but be warned that you'll get the highest level of wallet fatigue imaginable if you do!
Date of experience: July 30, 2018
I used to always use Amazon as my preferred online shopping service, but since I have found B&H, I barely use Amazon anymore. B&H has way better customer support, as well as the same great 2-day shipping that prime members would get on Amazon. They also have really good wait lists for products that are out of stock, which is awesome!
Tip for consumers:
Definitely apply for their Payboo card if you have the credit to do so. It has great rewards and awesome customer support!
Products used:
iPad Pro M1, Synology DiskStation DS220+ 2-Bay NAS Enclosure, Audio-Technica Consumer AT-LP60X Stereo Turntable (Black), Gigabyte GeForce RTX 3070 GAMING OC Graphics Card
Date of experience: June 22, 2021
Became acquainted with B&H a few years ago. I have not had any disappointments with shopping or products. Their 'specials' have been truly special. Shipping has been very quick and without issues. Selection is amazing! Can a store please everyone? I'm concerned with only me, and it's been a great ride so far!
Date of experience: November 25, 2020
These folks are great and so are their products. The website is super easy. And they keep a watch out for scammers that might be using your account (I placed a very large $ order and they verified it with me by phone before processing - I really appreciated that), and shipping is free and super fast. Don't hesitate to buy from them.
Date of experience: September 12, 2017
B&H is my preferred vendor for all my photo and printing supplies. They are competitive price wise with Megazon and the detailed descriptions of the items lets you know exactly what you're buying. Shipping is quick and reasonable and if I do have a problem knowledgeable tech support is available immediately. The bottom line is there are no better vendors than B&H.
Date of experience: January 25, 2022
Everything I could ask for and then some. B&H is just outstanding in every way.
Ive been a customer of B&H for over (9) years now, and have nothing but excellent service.
Thanks again for years of continuous professional products and customer service.
Happy Holidays to all the people who make this company work so well.
Date of experience: November 23, 2017
Buying from B&H online is so easy. The checkout is simple, clear to understand and gives you multiple options to review your order, modify your order, change shipping or billing address or payment methods all without ever losing any information that you have previously entered. Wish all internet shopping was as good as B&H Photo Video.
Date of experience: May 8, 2017
B&H has always been a light at the end of the tunnel for me. Not knowing exactly what piece of equipment I need is just as easy as a phone call to one of the knowledgeable staff members and I'm directed in the right direction. It's a super store loaded with all kinds of cool gadgets.
Date of experience: November 19, 2018
I am a longtime customer. They have consistently quick shipping and their pricing is excellent. Though I have rarely needed customer service, my limited experience with service issues has shown them to be responsive and more than fair. This is a great vendor!
Products used:
Electronics
Date of experience: November 25, 2022
I have been a customer of B&H for almost 15 years, and they have always been great. Cameras and lenses have always been delivered on time and packaged well. Shopping experience has always been first rate, with no weird sales gimmicks. Recently I purchased a telescope from them and noticed 2 weeks later that the price had dropped $100. I sent them an email asking if I could perhaps get store credit for the difference. The next day they refunded the difference back to my credit card. Awesome store!
Date of experience: May 1, 2019
I enjoy visiting the B&H website. My searches for older Epson inks are simple; customer reviews on all products are presented up front; online chat help is immediate and knowledgeable; prices include fast shipping; packaging for shipping is done carefully so your inkjet paper arrives without bent corners; your cart is easy to view, and the payment procedure is easy and uncomplicated. B&H does it all correctly.
Date of experience: June 25, 2018
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL