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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
They have great prices and a great selection. I shop on this website all the time. My orders always arrive when expected and in great condition.
Date of experience: March 28, 2019
I have used B&H for years and have always had a good experience and easy use of their web site. The shipping is fast and reliable.
Date of experience: August 26, 2020
Have used B&H since I went in business in 1994. Never has disappointed me. Great service and great website. So easy to find items and order.
Date of experience: May 15, 2020
B&H Photo are my go to place for all things film & photography. They have the best prices, and inventory. I highly recommend them.
Date of experience: May 4, 2021
B&H is now my first choice for anything tech related that I used to order on Amazon. Faster shipping, response, and service.
Products used:
We order for our customers, so all sorts of stuff. Tech related.
Date of experience: July 6, 2022
Have used B&H Photo for many years. Service has always been flawless With prompt delivery & carefully packed items. Highly recommend!
Date of experience: May 14, 2023
I have always enjoyed shopping with B&H in person or online. Great selection, prices and customer service.
Date of experience: September 12, 2018
Always have a good experience with B&H Photo Video. Easy order placement, great selection of products and helpful customer service.
Products used:
Edit controller.
Date of experience: June 21, 2021
Fair prices, excellent customer service. My primary store of choice for electronic/photography equipment.
Date of experience: March 18, 2021
Convenient to order, even on a Sunday. They had the item in stock and chat answered my questions too.
Date of experience: May 2, 2021
Excellent product selection and pricing. Easy to use website. Informed customer service available if you need it.
Date of experience: January 11, 2022
Cannot wait to get my new chair! Experience at B&H was easy peasy! Used my Payboo credit card, no interest for 6 months! You can't beat that!
Date of experience: February 2, 2023
Have in the past and will always continue to buy form B&H. Great people providing great products at a great price.
Date of experience: May 3, 2019
Everything I need for my projects is at B&H, from photo to pro audio to accessories... even financing. Thank you B&H!
Date of experience: June 19, 2018
Pretty much summarized in the title, but could also add the excellent product reviews which is very helpful in making selections.
Date of experience: June 23, 2017
Great selection, easy checkout, fast delivery, easy returns (rarely). I actually enjoy spending money at B&H! Sometimes a great bargain, too.
Date of experience: September 25, 2019
Short Review - Simply the best purchase experience on the planet! One need not look elsewhere or surf the internet all afternoon...
Date of experience: June 12, 2020
A very large selection to choose from but pricing is exorbitant. If I had time I would have gone to Ebay.
Date of experience: May 20, 2019
I shop B&H because I get the help I need when purchasing a high quality and pricey product. Cannot go wrong!
Date of experience: August 13, 2017
Always an easy experience with B&H. Never have I had a problem and they always know what they are talking about.
Date of experience: November 6, 2018
This is the only site for trusted electronic purchases, no creepy interactions with risky sellers online. Thank you B&H, Thank you!
Date of experience: September 15, 2017
Always easy to find the product that I am looking for and easy to check out.
Love purchasing from this site.
Date of experience: September 5, 2017
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