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B&H Photo Video has a rating of 3.6 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping, and great prices. B&H Photo Video ranks 1st among Camera sites.
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I always use B&H photo-video for my photo and audio equipment upgrade. I trust their recommendation and service. Thanks for great service to make my purchase so easy and right.
My name is Marco, and I'm from Brazil. I made an international purchase on the B&H website on 11/26/24, with delivery scheduled for 11/27/24. I work in content creation and recording for the internet, and I purchased an SSL2 interface. The delivery address was in Kissimmee, FL. This order was to be brought to me by a friend. I tracked the delivery on the B&H website, and the package arrived on 11/27/24. I contacted my friend to confirm if everything was correct. To my surprise, the product didn't arrive. I checked the FedEx website and saw that the package had been sent to 166 Bristol Ave, Hyannis, MA 02601, *******503. I contacted B&H to report the issue, and their response was that the product had been delivered and that nothing could be done. They said their website confirms delivery data before completing the purchase, which didn't happen in my case, as no such confirmation appeared for me. I double-checked the Kissimmee, FL address before completing the order. It's important to mention that earlier this year, I made another purchase through B&H to the same address, and everything went smoothly. However, this situation is much more serious. Outraged by this delivery error, I started researching online and found other serious reports of customers facing similar issues, and it seems that these occurrences are being completely ignored. In my opinion, there are signs of a scheme where criminals are compromising B&H's website, possibly using USB devices in places with internet access that prevent IP identification. These intruders interfere with the purchase process, redirect products to alternate addresses, and no one notices, not even B&H. I wrote to the company asking them not to ignore my report, as they have a great reputation, and this is jeopardizing their legacy. Please consider the following: How could I have specifically directed the shipment to 166 Bristol Ave, Hyannis, MA 02601, *******503? I wouldn't have known how to detail that address. I have no personal or professional connections to anyone in that region. If I had received any notification about a different address, I would have noticed the error and corrected it immediately before completing the purchase. Why was this address concealed, and why wasn't I notified? I only discovered this Massachusetts address on FedEx's website, as it was never shown to me. This situation clearly indicates a serious problem. Please understand that I am facing both a financial loss and a serious impact on my work. I am a digital content creator who depends on this equipment and trusted your store. As an American company, I believe B&H should value consumer rights. I've asked them not to ignore this issue. There are clear signs of fraud that will continue unless addressed. Finally, considering the clear security failure in B&H's online transaction system, I understand that B&H holds co-responsibility for completing this compromised transaction. I should not be penalized for the vulnerability of B&H's system. I have requested a solution beyond the responses of "we can't do anything" or "you wrote the wrong address." I need this product to continue my work. I've provided my phone number here in Brazil in the hope of a real solution to this issue. Thank you for your attention, and I eagerly await a satisfactory response from B&H.
I always get a great deal with B&H! I have purchased everything from computer systems to patch cables from them.
Date of experience: August 28, 2018
Great selection. Excellent prices. Excellent website. Easy to do business with. My first stop for all photo and photo accessories.
Date of experience: August 27, 2017
Absolutely the very best customer service I have ever encountered in the highly technical ever evolving field of drone electronics.
Date of experience: August 15, 2017
I look for what I need - good price - clear instructions - simply simple every time I use this amazing on-line resource.
Date of experience: June 21, 2020
Smooth and effortless. Great prices and always competitive. Have bought and will continue to buy from B&H Photo. Highly recommend.
Date of experience: November 22, 2017
Always a great experience. I've been shopping with B&H for more than 40 years. There has never been a problem.
Date of experience: November 16, 2017
Always the best experience, I loved B&H I have spent thousands of dollars over the year's. And never a complaint.
Date of experience: November 17, 2017
B&H always offers good values, I am always happy with my purchases and the speed of delivery. Thanks again B&H.
Date of experience: November 28, 2017
B&H is one of the leading electronics retailers for a reason, They do a fantastic job all the way around.
Date of experience: November 26, 2017
A trusted seller for more than 15 years. Honest ratings for "used" items and very good prices on new items.
Date of experience: January 1, 2018
If only all merchants made finding items, shopping and checking out as easy as B&H, we all would benefit greatly.
Date of experience: January 5, 2018
Always very smooth. Great selection and website performance. Always recommend BH to everyone who is very looking for Camera/Computer/AV equipment
Date of experience: November 16, 2022
Always very nice products and nicely organised, and price are reasonable, customer service is not good, other everything is fantastic
Date of experience: February 9, 2020
I have bought cameras, lenses, computers, and other electronics from BH. I have never had a problem with their service.
Date of experience: March 2, 2018
Still able to find many harder to find items and accessories for old-style photography, with ease of search & ordering.
Date of experience: August 5, 2019
B&H NEVER disappoints. Never... and we've been doing business for a very long time mostly printers, ink, paper and peripherals.
Date of experience: November 23, 2020
Prices are good. Website is great to use. Stock is incredible. Delivery is always spot on. B&H can't be beat.
Date of experience: April 8, 2019
Love doing business with B&H, and for many years. Always helpful, knowledgeable and willing to work with you. Highly recommend!
Date of experience: January 3, 2022
BandH is always the best! Great stuff, great prices... great services when you need it! I've been shopping here since 1999! Never disappointed.
Date of experience: September 1, 2020
Always easy and reliable. B&H has a great selection, prices and fast service.
Highly recommended for photography equipment and othe items as well.
Date of experience: November 26, 2017
Found it fast and ordered in less then 5 minutes. Looking foward to trying it out. You gotta go to B & H!
Date of experience: January 1, 2018
They got a great web site where everything is quick and easy.
The shipping (even abroad) is amazingly fast, and prices are competative
Date of experience: July 11, 2018
Had the products that fit my needs. But had something going on that didn't allow me to place my order for several hour due to a company event.
Date of experience: October 22, 2018
B&H is THE place to buy. I used online chat and the rep sent me a link to exactly what I was looking for. Outstanding and efficient service.
Date of experience: June 12, 2017
Took me less then 10 seconds to find what I needed and another 10 seconds to complete the order. B& H had the lowest price around. Very Happy
Date of experience: June 9, 2017
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